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Playasia

2.9

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Playasia Reviews Summary

Playasia has a rating of 2.9 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Playasia most frequently mention and customer service. Playasia ranks 31st among Games sites.

service
42
value
44
shipping
40
returns
25
quality
40
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South Dakota
1 review
0 helpful votes
Follow Katrina E.
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So easy!
October 28, 2023

Very easy to get funds for japanese eshop. Got my code right away. We couldn't add funds any other way, this was a lifesaver!

Date of experience: October 26, 2023
Canada
1 review
1 helpful vote
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Excellent company, highly recommend
October 12, 2023

Playasia always has what I want in stock and at a really good price. Delivery is quick and efficient, which is rare where I live in rural northern Canada! As a mum on a budget I highly recommend Playasia, they have proven to be an honest and reliable company.

Date of experience: October 11, 2023
Pennsylvania
1 review
0 helpful votes
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Excellent place for physical Switch games.
October 4, 2023

If you're looking for that niche release or just want a physical copy of your games, then PlayAsia is the store you've been hoping to find. If they don't have it, they've probably ordered it - and will get enough so you can get one as well. The website is well laid out, and searchable, so if you have even the slightest idea of what you're after, you'll probably be able to find it for a fairly reasonable price.

Date of experience: October 3, 2023
South Africa
1 review
0 helpful votes
Follow Udhesh S.
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I always enjoy shopping at Playasia. The service is always top tier and the staff there is always helpful.
Great communication and if there's any issues, it gets resolved in good time.
Keep up the great work!

Date of experience: September 27, 2023
Mexico
1 review
1 helpful vote
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Refund granted
September 26, 2023
Updated review

They answered back and gave me a full refund of the damaged product amd also a little compensation for it.

Date of experience: September 25, 2023

Terrible customer service
September 22, 2023
Previous review

So I purchased a steelbook edition and it arrived damaged. I contacted customer support and told me r to send photos of the damaged product only to tell me those photos aren't enough and I should send more after sending them like 15 of them. So many years have I purchased from them and still they treat you horribly. I can't recommend this store at all even the prices are pretty much the same from amazon or amazon japan. Just look for other options.

Date of experience: September 22, 2023
Japan
1 review
0 helpful votes
Follow バニラヨーグル g.
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Essential
September 18, 2023

Essential for playing video games comfortably, fare trade.
This was the second time I purchased PS card (US). Digital code version
Quick, safe, efficient, cheaper than other markets. Thank you, No stress

Date of experience: September 17, 2023
Massachusetts
1 review
0 helpful votes
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Anything you can think you can get, it's here, reliable and a safe place to buy. Never had an issue and love the service.

Date of experience: September 9, 2023
Mexico
1 review
0 helpful votes
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Fue muy engorroso capturar todos los datos que requiere la empresa pero valió la pena, gracias por su att

Date of experience: September 4, 2023
Texas
1 review
0 helpful votes
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Bad credit card payment process
September 4, 2023

I wish they wouldn't put a hold for 1.00 and then take the full amount. I had to process the transaction 3 times for it to go through. If they could at least inform the customer beforehand that would be great. Thank you love what you have in stock.

Date of experience: September 4, 2023
RU
1 review
0 helpful votes
Follow Кирилл К.
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Best site for new, old and indie games! The only ONE shop who ships to Russia and accepts crypto. You are the best team, I will always support you!

Date of experience: September 1, 2023
Japan
1 review
0 helpful votes
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WOW! So FAST!
August 19, 2023

Didn't expect it to be THAT fast! I live in Japan and I was struggling to buy from the US PSN store for years now! Thanks to Play asia I can finally buy some English games again! They just send the code by email and then you are good to go!

Date of experience: August 18, 2023
Kentucky
1 review
0 helpful votes
Follow J L.
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Awesome and fast
August 13, 2023

Awesotume and fast shipping. Great experience, always carry hard to find physical copies of games you can't buy anywhere else.

Date of experience: August 12, 2023
Florida
1 review
0 helpful votes
Follow Alannah B.
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I used PlayAsia once years ago, but the website is just as useful and helpful as before, if not more so. I was able to find everything I wanted and the costs were clear. Takes all the hassle out of importing.

Date of experience: August 9, 2023
Sweden
1 review
0 helpful votes
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Fast, simple and functional.
August 7, 2023

The code for the Japanese Nintendo eShop arrived within seconds after purchase, and was redeemable on the Switch console without issue. Perfect score!

Date of experience: August 6, 2023
France
1 review
0 helpful votes
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The french version of the site is not fully translated (in french). It can be disturbing for some choices

Date of experience: August 1, 2023
Texas
1 review
0 helpful votes
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Love getting games before US gets them or just getting games that never get physical copies here which I wish wasn't the case.

Date of experience: July 25, 2023
New Mexico
1 review
0 helpful votes
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I really enjoy buying my games from playasia! Especially hard to find games that I'm looking for. Their service and delivery are great!

Date of experience: July 12, 2023
Texas
1 review
0 helpful votes
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Always great and decent pricing, wish the shipping was a bit better but I understand overall amazing variety. Thank you guys.

Date of experience: July 8, 2023
California
1 review
1 helpful vote
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Setting up the payment was the nice and easy part, but couldn't find where to put in the discount code.

Date of experience: July 3, 2023
Texas
1 review
1 helpful vote
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I placed an order on Feb 25 which was delayed until late May for production issues. The item finally shipped on May 26th and was handed off to USPS. According to their website the package was delivered on June 6th to my mailbox. While I don't necessarily fault Play-Asia for the incompetence that is USPS, the package was NOT delivered. Our mailboxes are the "cluster" type in a residential area and have locks on them. My neighbors did not receive the package either. It was either misdelivered or stolen by a USPS employee.

Play Asia tells me that I have to file a report with USPS. Fast forward several days later and USPS tells me that they're so very sorry, but I didn't buy insurance, so they cannot be held liable. (Interesting that anyone should have to pay extra just to ensure that USPS does their job...) Here nor there... Play Asia's website does not even offer an insured option. No alternate shipping method. You're stuck with what they provide.

Follow up with Play Asia and they tell me once again to check with neighbors and "if I really can't find it" to file a police report for a stolen package.

Again, I realize Play Asia can't be responsible for USPS losing the package, but they bear part of the responsibility for not providing an insured option or alternate delivery (FedEx, UPS, DHL, etc) option that is reliable. Further, a large company like this should be insured and able to take responsibility for these types of situations.

End result is that I'm out roughly $90USD.

Date of experience: June 21, 2023

From the business

Online shopping for Import Video Games, Digital Codes, iTunes Cards, Mobage & PSN Cards, Movies, Music, Electronics, Computers, Software, Books, Apparel, Personal Care, Toys & more.


play-asia.com
Founded in 2002
Hong Kong, HK, Hong Kong