PlayasiaReviews 110

I accidentally overpaid twice (by around $400) but play-asia was quick to refund my money.

The reason I overpaid was I hadn't used paypal in a long time and my credit card on there was no longer valid, so I removed it. This left only my backup checking account on paypal. Well I just used that for payment. But I didn't know that eCheck takes 5 days to clear. So when I paid I went back to look at my order and it showed up as not being paid yet. So I tried again. Still same result. Then I looked on paypal.com and saw the 2 eCheck transactions as pending. Then I learned eCheck takes 5 days to clear. I didn't want to wait, so I added my current credit card to paypal and paid again. This time it worked, because credit card paypal clears immediately.

The shipping from China to the US was amazingly fast.

Unfortunately paypal could not cancel the eCheck transactions, but I informed play-asia of my mistake and they helped me out.

So when the eCheck transactions finally cleared I notified play-asia again and the same day I got my refund.

Great service! Thanks play-asia!

Playasia does not ship orders until a month after it's placed!

I purchased two games from Playasia on December 12th, 2019. It is the 31st and the games still have not shipped and I have not received any update from Playasia.

I then contacted customer support who told me that it is because one of the games purchased was out of stock and they were just WAITING TO SHIP MY ORDER UNTIL THE GAME COMES BACK IN STOCK.

When will the game come back in stock?

The CSR said that he doesn't know...

So now the situation is that no one knows when the order will ship, and once it does it will probably take two weeks.

Not only is this super inconvenient, but I ordered these games so I can play on the go when I go on vacation on January 10th for a month, and it looks like the game won't arrive in time.

I recommend that everyone stays away from Playasia, they:

1. Do not communicate with their customers.
2. Do not care about their customers.
3. Do not ship until they feel like it.

Just order off Amazon, sometimes it might be more expensive, but at least Amazon ships their orders in a timely fashion.

Anyone company that cares about retaining customers would at the minimum inform their customers about the status of their order and reason for delay. A decent company would ship out the products in-stock first and follow up with the customers. Playasia did absolutely nothing. No email, no updates on the order status.

0/10 Would not recommend and would definitely not purchase from again.

THEY DESERVE THE WORST POOR CUSTOMER SERVICE

POOR CLIENT REPRESENITIVES.

My orders were left with neighboring business and I did not recive my packages

I HOPE PLAY ASIA IS CONSTANTLY INVESTIGATED AND I HOPE THEIR EMPLOYEES SUFFER LOSSES SIMILAR AND AS IMPORTANT AS MINE
I TRULY WISH THEM THE WORST

I have had four or five expensive items very carelessly shipped out to the wrong address, website is poor quality and repeatedly reverted my attempts to update my email to a current one, email validation never succeeded with any email address, including the one it kept reverting to. Logged in to find messages with language implying that i had some responsibility in not getting my items and for the whole hassle, they charged me for the return shipping due to their error. Unacceptable incompetence and carelessness. I will never do business with them again. I usually don't write reviews at all unless they're positive but i got nothing due to THEIR carelessness and disorganization and they STILL had the gall to take money from me. I have never been so livid with a company in my life.

Play-Asia.com used to be quite good in the past, and I had excellent reviews for them in my previous purchases; however, I am very disappointed with the company recently. They sent me a Brand New game with the disc loose. I sent it back to them, looking for a New Good condition one or a refund. I was waiting an action from them, after realizing they received the game I sent and was delivered to them a week ago. They just say they were working on it. Looks like they are not willing to take any responsibility about their mistakes, instead kept me waiting forever without my item and money. Where's professionalism here? Why do they have a so mediocre service? What's wrong with them now?...

Terrible company. Has out of stock products yet on webstie says it's instock, then once you order it, it's stuck in "preparing order" for months. Wish to cancel an order? They just say "We are sorry for the late delivery of your package Hang. We have confirmed that we did not receive the stock up until now No need to worry as our purchasing team is doing their best to fulfill the order as early as possible. For now, we ask for your patience and understanding." While NOT EVEN ACKNOWLEDGING YOUR WISH TO CANCEL THE ORDER. Play-Asia is straight up stealing money. STAY AWAY FROM THIS COMPANY. Amazon is so much superior in every way where they actually listen to customers and solve our queries.

Terrible company, and this is coming from an ex-loyal costumer for years, To be fair they used to be good, fast, and efficient, but unfortunately the reality is that their quality in service have been deteriorating the past few years and have now gone to the point of even delaying their shipments on purpose for weeks, not days, or hours, WEEKS...

This is one of those "how the mighty have fallen" - type story, the worst part is that when i tried to contact them and ask if it was possible for them to make up for their mistake (2 weeks delay which is completely their fault) or in other words take responsibility for it by changing my shipping type to make up for the wasted time, my order has suddenly, perhaps even magically been shipped and cannot be changed but lo and behold when i searched for the tracking number i was given it wasn't even in the shipping company's system.

Now that's fishy to me and it tells me that they haven't even sent my package yet because its not in the shipping company's database yet... the entire situation and how PA allowed it to degenerate it that is simply disappointing...

While they have a decent selection and different kinds of sales, prepare for terrible costumer service and expects weeks of delay. MINIMUM

Just in case PA staff are bored and read through these my order number is *******

I have order an iTunes ******* and they charged my cards 388.24 still havent give my code and sudden say it was cancelled and they didnt refund my money still, i have contacted them and they keep saying already give me back my money but i have checked with my bank and still havent pay back. I buy with them 3 times already and sudden they say my security problem and cant give me the code. WTF?! Now im about to call their local police for scamming and hope my lawyer will success bring this to court!

Horrible and scam service. I am was client of this service more two months, I did many orders and physical and digital. Today I did new order ******* and they asked call to me. I told my old phone not work, I want give new phone number. They not answered at all, just have written message in 3 min after order!, that they can not reach me by phone and cancelled order. Damn. They full spit on clients, which already long time use them service. Also THESE SCAMMERS stole all my old digital orders, ALL. People if you have some problem with play-asia, there is no any meaning write to them, just do chargeback, I hate scammers like they.

Beware buy digital items, dont waste ur time

Beware buy digital items

Three times buy iTunes USA $100, Three times they gave me broken codes: Already Redeemed codes

Complaint and takes forever to get replacement and refunds

Customer service (play-asia) blame technical team and their supplier.

Bought and paid for a nintendo mini classic. Did not get any confirmation or shippingdetails. When we contacted their customerservice they claimed payment was not recieved and deleted our order. Although all proofs like transaction-IDs etc was sent to them. We opened a case in Paypal. They did not respond to Paypal. Case upgraded to a demand, still no comments from them inside paypal. After 2 weeks I was fully refunded from Paypal. We wrote warnings on trustpilot but they were removed. (Hmm strange)
Stay away, they will delete orders and bad reviews but will try to take your money and then play dumb.

This is a company run like garbage with garbage customer service.

Different reps answer emails and leave you in a loop of giving the exact same information on a purchase until you either give up or have to go through your payment choice to resolve the problem.

Twice now I have attempted to buy a digital product key and both times they botched a simple procedure.

Take payment, send some text to the purchaser. Its not difficult. They "forgot" the first time after taking 4 days. I could have gone and bought what I was looking for and been faster at a brick and mortar.

The second time they blamed the "accounting department" for charging me 4 times the original amount ($200) taking 4 weeks to return payment and it wasn't until I forced a charge back that I got my money back. Unbelievably unacceptable.