PlayasiaReviews 110

I wanted to order games on Nontendo Switch. River city girls 2 and Signalis. I made my first attempt before the new year. Then the parcel was not sent to me on time, because the stock was over. Then I tried to order these games on January 19th. They were both in stock. But they didn't send them to me, they said that my stock would come only on January 30th. And today, when they are both on the website in stock, they tell me to wait until February 10! I have left $3,000 on the site for the last two years, my status is Shogun. And they have such a disregard for me. Tech support tells me to be calm and wait another two weeks. When both games are available on website now!

This i by far, one of the worst experiences i had buying online. I ordered a game from them way back in July 11/2022, and i still didn't receive it. I have sent numerous messages to which they simply reply as they have sent it already, but i still haven't received it. And it has been over 2 months now since i sent that message. So last week i sent them a message that i want a refund and still haven't received a reply. So 80$ down the drain. That is the last time i have anything to do with them. And i suggest to anyone that's reading this, its really up to you to take a risk with them. But i would suggest looking elsewhere, even Ebay is better than this pile of.

I ordered battle cats unite for Nintendo switch and it came in tact and well. I really have fun playing this game. It took quite a while to arrive (a month) but with a better shipment plan it can take less time. I don't see why playasia has such bad reviews on this site. Overall a useful place for getting games from Asia.

I ordered from the USA. I wasn't on "the waiting list", I ordered by the "availability" of the product. I was satisfied that I ordered the items I wanted. However, a few days later they said they didn't have one of the items I ordered. Apparently, they have a priority of selling to Asian customers? That's where my ordered item went? What a joke! They wanted to send me the rest of the merchandise. But now I don't need them.

Playasia is a good place to buy a lot of Asain pop culture items, like anime, manga, figures, merchandise and music CDs. Their site offers a lot of products that you can browse and purchase at reasonable prices. The website is laid out very well and is easy to navigate and nice to look at. Page loading times are great, with minimal lag. They have all sorts of sales and promotions all year round, so be sure to sign up to receive their newsletter. The cost of shipping is reasonable and the time it takes to get your stuff is rather fast. I don't recall ever having any issues when buying from them over the years. They are my second go to place when I want to buy things like Japanese import anime and music CDs, after CD Japan. So if you want a place that has a wide selection and are reliable for your Asian pop culture-related needs, feel free to give Playasia a try.

I bought this game and it came in good condition. This was the Japanese version but advertised as having English options. It Didn't. Shortly after the receiving game this was changed to there would be an English patch. There never was (although other versions received this) they pointed out the game could only be returned if it remained sealed. Obviously I had to use it to find the issue.
UPDATE

I just received a response from play asia after leaving a bad review. They have offered me an Asian copy (that has the English option) which is brilliant. I'm raising this to 3* as this a good response. I guess its going to take a while to ship but I will further amend this if the new copy arrives.

Edit #2. New asia copy (English options) free of charge. Im very happy. I ap pleased to say I was wrong about them.

I bought an English language version of a game from them but they sent me the Japanese version instead. They refused to send me the correct version or refund my money. I had to file a complaint with PayPal and the Hong Kong Consumer Council and they still haven't returned my money.

On July 30th 2021, I made a preorder at Play-Asia. I paid in full with Paypal and waited. A week after the release date (September 30th), I received an email from their customer service telling me that they can no longer "source the item". Two weeks later, before we manage to find a solution, the exact same item came back on stock... at three times the price. But of course, I already bought it months ago, so this new price wasn't supposed to apply to me, because of you know, the basic rules of contrats, and even their own terms and conditions. Let me quote them: "Pricing of Product(s) shall be the price as stipulated on this Website at the time when the Customer places an order with Seller." I had to send them at least 20 emails to try to make them understand what's common sense to any professional seller, but of all answers, I was hit by the biggest wall of hypocrisy I ever witnesses: "We truly understand" "The stock was reallocated to other customers" "The stock came from a different supplier, therefore we did not agree regarding your request". And they never addressed my legitimate arguments, not even when I warned them that I'll contact their CEO. They even answered to that last one: "Once again, we still for your kind understanding regarding this matter.", like they are not even afraid of their CEO, or they still don't understand after 20 emails of explanations. Trying to make them understand common sense is like trying to speak with a lobster while underwater, your hands and feet tied behind your back. So their own Terms & Conditions page is just for show. And their customer service is only here to make you waste your time.

Fast code and instant transaction!. play-asia.com Thanks for existing. Your service is out of this world.

I bought Super Robot Wars T and V a couple of weeks later they sent me an email tell me that the games are no longer available due to no stock form suppliers. Play asia asked if I wanted a refund or to buy a different game. When looking at Play asia listing I noticed that they still had the games for sale so I took a screen shot and ask "why were the games not taken down since they couldn't get any copies from supplier no more?" Play asia ask for proof which I provided and even told them that I would be happy to wait if it took longer to get it in I wouldn't mind. Play asia just refunded my money with no more responses. I just check for the release date for Super Robot Wars 30 and notice that T and V are still for sale but more expensive. So they just wanted to line their pockets instead of honoring their original price that how it sounds with me since Play asia could have said that they don't know when they will get it in but could let you know when it does and I could buy it again but no. Need proof just look at my screen shot taken today and my receipt look at the difference in price it is undeniable

Excelente servicio, no pierdan tiempo, no le piensen tanto porque es #horadejugar

Excellent service, do not waste time, do not think so much because it is #timetoplay

Had problems with payment and needed to contact support for help. Very friendly guys and generous! Shipment time was quite OK. However here in Europe some of their articles are nearly nowhere to find. I will surely come back.

My package was sent in 15th may, it should have arrived in my country one week later, but it was stolen in Singaporean outpost, they registered it to pretend it was sent. It never arrived and my country postal service says its still in transit. Play-asia is fully aware of the situation but they dont take responsability and doesnt respect consumer laws to protect the weakest part of the relationship, as they keep answering the same line to ask me to contact my local post office and I provided them all the information the package never arrive here.

MY ADVICE: DONT BUY FROM THIS STORE AS THEY DONT RESPECT CONSUMERS, LOOK TO BUY SOMEWHERE ELSE

I preordered a product that was only available in Europe, so they had it shipped from there to Asia and from there to the US. It took about 3 weeks for them to get in the product, but once it shipped, it was at my house in two days! They also answered a question from me within 24 hours, and they were very professional about it. I think they have turned themselves around very well, and if you're okay with the wait, I'd recommend ordering from them.

I always buy digital codes from them. I came here to look at the reviews and I was scared of how many bad reviews about them there are. In my case everything went well as always.

I bought some digital codes and I had some trouble getting the code because I changed my e-mail. Some kind of mishap happened in my order and I had to change e-mail and couldn't get my code.

Then I contacted customer service and they were super helpful. They responded quite fast and helped me fix the problems with my account.

I would really recommend them with no doubt.

Don't buy from Play Asia, I bought a game and had me waiting for 3 months, and even then they didn't reach out to me. It was up to me to have to contact them just for them to say the item had never left the warehouse, from that point they took 2 months to tell me the item went missing. Now the refund part was stressful as they couldn't refund me for the shipping cost. At this point, I felt very disappointed but I had no choice, I really don't want anyone to go through this. This happened between Feb 2019 - Sep 2019 so it wasn't delayed due to Covid.

Internal packaging had no support so my item arrived completely smashed to pieces after tons of waiting. It took so long to convince them to actually refund me, and then they said they couldn't refund me unless I cancelled the paypal dispute (and losing all my buyer protection!). I told them obviously I wouldn't do that and they agreed to refund me at last. I got an email saying it would be processed within the day. It's ten days later, I replied to the Paypal dispute saying no money has been refunded, and they replied that they understood that I had been told what to do in an email... Absolutely insane and outrageous! Either a couple of people/departments (don't know if customer support or accounts) are utterly incompetent or the company is just a shambles, but do not buy from this site! Fine if you have no problems, but trying to get your own damn money back is like getting blood from a stone.