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I took in brand new designer dresses with the tags still on and they took them all off the hangers shoved them into a garbage bag and made me wait 20 minutes them brought me the bag and told me they were too high end for them when I get them home again to hang up o find out that they bust 3 zippers on 3 very expensive dresses!
After reading the requirements and taking note of all the brands they were looking for, I made a detailed selection of my closet. I carried two medium bags full of clothes, Guess, Amercan Eagle, Michael Kors, Tommy, Levy's. When I came back, they just told me they would take Reebok's sneakers and offered me $ 3, for a completely new classic model! I thought I hadn't understood when he said $ 3 I was completely shocked. I asked him to return my tennis shoes. I meditated on the subtle way of stealing. If you take your clothes or anything else to Value Village at least you receive a 25% coupon
My recent selling experience left a bad taste in my mouth. I brought in some pieces and 75% were the items that they were searching for, for the season. Everything was clean, and hardly worn. The girl who took care of me told me that they were only accepting one item because the rest had signs of too much wear. First of all, half of the items came from that EXACT Plato's Closet only weeks before and i'd only worn them a few times. They told me that some items were damaged, and made a big deal about "zipper waves" but I saw clothes in worse condition on the shelves. Really? They ended up taking just two basic items. Get this, I had a friend come in a few days later with the same exact items, and nearly accepted EVERYTHING i'd brought in with no questions asked. I have no ideas what the basis for this type of behavior is for, but it doesn't settle well. How are you going to deny one individual and accept another? Is it because I'm black and my friend is white? Whatever the case, it's really concerning. And it's sad, cause I do like to shop at Plato's but now, I don't know. Come on, treat ALL of your customers well.
Dropped off like new, young fashion items that i laundered and folded. Of 42 items, they bought 7 for a whopping total of $15.6 of the items were leggings. Not very friendly, extensive process to get in line and wait for them to go through your stuff. Off to Buffalo Exchange we go!
I WAS THERE TODAY AT ANN ARBOR LOCATION!
THEY ARE RUDE UNEDUCATED AND UNPROFESSIONAL! I BROUGHT 3 BIG BAGS OF CLOTHING, MORE THAN HALF OF THE CLOTHING WAS DESIGNERS NAME LIKE "ARMANI EXCHANGE " HUGO BOSS ". AFTER 1HOUR WAIT THEY GAVE ME BACK ALMOST EVERYTHING! WHEN I ASK WHATS WRONG WITH THAT, THEIR RESPONSE WERE " WE ONLY BUY SPECIAL TYPE OF CLOTHING AND MY CLOTHING NOT GOOD ENOUGH APPARENTLY FOR THEIR GARBAGE STORE"! LOL NOT TO MENTION THAT ALL 4 GIRLS WERE LOOKING AT ME LIKE ALL THIS CLOTHING WERE STOLLEN! SHAME ON YOU! AT THE SAME TIME THEY WERE NICE TO OTHER PEOPLE! DISCRIMINATION!
If I can give Plato's Closet a NO star I would. This establishment is a joke they offer you close to nothing for brand name never worn clothes. If your planning on selling your clothes don't waste your time coming here. I left a garbage bag of neatly folded items new clothes never worn they took all my Jordache's and Levis and and give me $22.50 only to get back a huge mess clothes they don't want. I feel like the staff there didn't even look through your clothes. Wouldn't recommend coming here to this establishment - especially if you're looking to sell anything. I won't be coming back in here to sell my clothes.
I'm surprised Plato's is still open. They typically hire really rude employees with poor customer service skills. They have really ratty clothes for sale but refuse to accept anything you bring in because its not "in" that year. Every store I have been too is very dusty or badly kept. Wouldn't recommend.
They tell you that they pay 30% minimum of what they retail items for. But, in reality, they will offer you much less and try to baffle you with BS if you question it. Plus they tell you exactly what they want you to bring in and then turn it down when you do. My theory is that they buy from employee's friends only, possible selling back the employee's own items. The stuff on the racks is far inferior to the items that they turn away.
Went to Plato's Closet on Nicholasville Road in Lexington last week to see if they had any exercise pants and tanks. They had plenty! Great brands at great prices! Clothes were in new condition, no rips, stains or tears. Everything was hanging up according to size, so it was easy to find what I was looking for.
I went in to see if they would buy some of the clothing I didn't need anymore. They said come back in a hour so I did they than told me they couldn't sell any but while I was standing in front of the customer service I notice several pieces of my clothing in their containers I address them and they wouldn't even let me see the items so I told them I would report them to the BBB. Then I got their attention and may clothes back of course they said they made a mistake and they would pay me. I said no due to I believe they knew exactly what they were doing. I advise everyone not to shop or sale to them because it's just my feeling they're taking advantage of customers.
