Plato's Closet

Our reviews are monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Reviews

Write a review
1.9
Reviews 170
5 Stars
19%
4 Stars
2%
3 Stars
0%
2 Stars
6%
1 Star
73%

New Jersey
1 review
5 helpful votes
Follow R K.
Unfollow R K.
Share Review
Report Review
Ripoff
February 14, 2023

They give you $1 and sell for $10, $15. I will never bring anything there again. They only buy nearly new items.

Date of experience: February 14, 2023
Michigan
1 review
0 helpful votes
Follow Karen H.
Unfollow Karen H.
Share Review
Report Review
Helpful staff
February 14, 2023

Megan was on the floor and helped me today at Plato's closet. She was great! Very helpful and answered all of my questions.

Date of experience: February 13, 2023
Florida
1 review
3 helpful votes
Follow Lys G.
Unfollow Lys G.
Share Review
Report Review
Awful, horrendous experience
January 16, 2023

I will NEVER GO TO SELL CLOTHES AGAIN. Just horrible. They rush don't take their time and don't give you anything for your clothes you might as well to go goodwill and give your clothes for free for what they give you. If it's not what they like they won't take. Waste of time. 90% less than what an actually price should be. Dress worth $50 you'll get $1 back. None of them are helpful at all unless you've just bought the clothes new and all price tag you will only get $1 for each only if they like it you can take a full bin and only get $10. You best bet is poshmark or other stores that will actually give you what your clothes are worth. NEVER SELL YOUR CLOTHES HERE WASTE OF TIME if they don't care for you stuff the only give you $1 credit cause that all it was worth to them. They take ID just to say they saw it, everything in the computer was wrong of my information. Or misplaced to someone else's name

Date of experience: January 16, 2023
Wisconsin
1 review
3 helpful votes
Follow Josefina V.
Unfollow Josefina V.
Share Review
Report Review
Seller
January 12, 2023

They are thieves they pay very little for clothes I took a few pairs of shoes and they only gave me 2 Dollars for each pair. And apart from that they choose the best and modern one's that are from the current era if I had known that they were going to pay me so little and that they were going to take my best shoes which was new I would have better not even sold them.

Date of experience: January 12, 2023
Michigan
1 review
0 helpful votes
Follow Angelique W.
Unfollow Angelique W.
Share Review
Report Review
The staff are awesome!
January 2, 2023

The Plato's closet staff in Canton, MI are the best! The store is extremely clean. I love how manner-able they are

Date of experience: January 2, 2023
Pennsylvania
2 reviews
3 helpful votes
Follow Christina Y.
Unfollow Christina Y.
Share Review
Report Review

I went to the Wilkes Barre location, in PA.
I was told I can just walk in whenever I have items. Well I brought some things ( alot actually) and they took more than I expected and gave me reasonable money for clothes I would never wear again ( most new with tags) I had a VERY friendly girl and most of the staff was so kind.
I do however, have alot of women's clothing ( was not aware it was more for juniors styles).
They told me to take it to Style Encore, and I would probably be able to get more money from them, since they specialize in Luxury and women's, more so than juniors.
THey were VERY nice and very reasonable with prices. I would have had to wait a month or even longer at a consignment place( that gives checks)
I will be going to style encore to see how it is, and will leave a review for them shortly! :)

Date of experience: December 15, 2022
Texas
1 review
2 helpful votes
Follow Erykah C.
Unfollow Erykah C.
Share Review
Report Review
Very unprofessional!
December 1, 2022

When we first arrived to the store, we were greeted with a huddle of females side eyeing everyone who came in. We came to sell some clothes, all brand new just too small for me. Most of the clothes came from that location. When we went to pick our clothes they told me that they we all stained and not able to take them. When we told them that the clothes were new and couldn't possibly be stained, they were in shock. They only looked at the top 3 shirts that were wrinkled, but not stained. Everything in this bag was folded when we brought it so you could tell what they looked at. When asked about it again they gave horrible attitude and said that "that's just how it it". I would recommend going to this location at all! They are lazy and only take what "they would wear".

Date of experience: December 1, 2022
Florida
1 review
2 helpful votes
Follow Geoffrey c.
Unfollow Geoffrey c.
Share Review
Report Review
WASTE OF MY TIME COMPLETELY
November 16, 2022

When I got there I was told that my clothes had to be reviewed and that they took all clothes except for ones that had been seriously worn out none of my items were seriously worn out lots of them had brand new tags unfortunately I had a tenant with mental illness that left behind lots of new clothes I waited a good 45 minutes for the girl to turn around and tell me we only accept teenage girls clothes for sale and that I should just take everything back it wasn't worth their time well that was after I had asked how long it was going to be and what kind of clothes they took she should not have told me that they take all clothes and I'm extremely disappointed that my time was wasted my gas was wasted going down there and that they were very rude to me when I didn't want to take the items back because they were of no use to me unfortunately they could have been donated I'm hopefully that they will donate them and not sell them on their racks but I've seen plenty of ladies clothes on their racks and I'm sure my clothes will be sold as well fortunately for me I didn't pay for these were left by a tenant who owed me rent so I was trying to just recoup some of that rent money but that's okay I will survive I just feel like these people are wasting people's time and basically stealing from the public when these clothes can be used for the homeless and other purposes to make money for organizations like AA or na for example these people don't think twice that those places run by young girls and has a manager that is lucky she's 19 or 20 I guess called me up telling me that I will come back and pick up my clothes so she will call them and have me arrested for leaving trash in her store I am appalled and I cannot believe it

Date of experience: November 16, 2022
District of Columbia
1 review
1 helpful vote
Follow E M.
Unfollow E M.
Share Review
Report Review
Don't bother
November 11, 2022

Drove about 40 mins out to my closest location in Fairfax, VA, to sell some clothes. Had a large tote bag full, including a nearly-new Madewell dress and perfect condition Loft pants. Waited about 45 minutes for them to review (even though I was the first one in when they opened) and all they wanted out of the big bag full of good condition slacks, jeans, dresses, and jackets was a single bralette. They gave me 2.80 for it. Not worth the gas money to get there. Baffled, because I shopped while I waited and the racks were full of out of season, out of style Shein stuff. Picked out a pair of leggings to buy with the store credit I was anticipating, but left without them because they were too expensive to pay out of pocket since I only got $2.80–the leggings were $18! $18 for used leggings! Won't be returning to buy OR sell.

Date of experience: November 11, 2022
North Carolina
2 reviews
3 helpful votes
Follow Diane W.
Unfollow Diane W.
Share Review
Report Review
Call before you go to take clothes
October 31, 2022

I drove over an hour to go there and see about selling some clothes I have. When I got there I carried two bags in and the lady said they are not taking any more clothes for the day. Rotten. I would rather give it to Thredup.com; or poshmark than these people. What a joke. I went to the Triangle Mall store in Raleigh. Awful an I told the lady that I drove over an hour to get here.

Date of experience: October 31, 2022
Wisconsin
1 review
1 helpful vote
Follow Vero R.
Unfollow Vero R.
Share Review
Report Review
Bad business
October 27, 2022

Don't go to this place they are racist and talk about you when you're shopping! I heard a girl talking about a customer right in front of me.

Date of experience: October 27, 2022
Canada
1 review
4 helpful votes
Follow Cynthia P.
Unfollow Cynthia P.
Share Review
Report Review
Age bias
October 15, 2022

So I'm early 50's and knew that this store had age bias as my 19 yo daughter had sold a lot here but when I would go in with high quality items they would not take them. So I went In and dropped off a bin with designer shoes and shirts under some regular clothes, still better than most clothes in store, including Michael Kors booties, Zara boots, Stuart Weizmann shoes etc. they retuned them all! They didn't even look at them! I went to a high end second hand store and they took them all in a second! Either it's age bias or ridiculously Ill informed personnel. Too bad for you owner of this chain as you're leaving money on the table by this bias. Don't feel sorry for you! Haha! #stupid

Date of experience: October 15, 2022
Canada
1 review
6 helpful votes
Follow Angela J.
Unfollow Angela J.
Share Review
Report Review
Ridiculous
October 3, 2022

Took in a bunch of clothes and couple pairs of shoes. Most were never worn and still had tags on them. Nicer items then what i found on the sales floor. And they said no can't buy do to condition. And the service was rude. Never will i recommend any of there stores.

Date of experience: October 3, 2022
Texas
1 review
2 helpful votes
Follow Faline N.
Unfollow Faline N.
Share Review
Report Review
F-Bomb? O. k.
September 22, 2022

I love Plato's but, I was in there shopping and 4 songs came on in the store with lyrics using the f-bomb over and over... there were children in the store and I got back home and it bothered me... I called the store and asked to speak to the manager, the girl put her hand over the phone and said sarcastically "she needs to talk to the manager" a girl answered I told her about the music and her reply was" was it rap?" Really... I asked for the district manager to call me. I left my number and name... this is day 2. I called again and got the same run-around. Really?

Date of experience: September 22, 2022
California
1 review
3 helpful votes
Follow Blaise M.
Unfollow Blaise M.
Share Review
Report Review
Nightmare!
September 17, 2022

Once again, another horrible experience at Plato's Closet in Santa Rosa. There's many reasons why this store sucks so bad but I'll just list the main problems, first the owner has made the unwise decision to let youngsters run the store, WOW! Second it appears that the owner & the employees have no idea what it takes to pick quality used clothes, how to display the items, how to tag items without ruining them, & not one person can ever make a decision that makes the customer happy in return a positive for the business. Also literally every time I've been there the employees have a big mix up with the clothes the customers have left for them to look through. I'm so disgusted with the magnitude of stupidity I witness each & every time & as far as the owners go, wtf?

Date of experience: September 17, 2022
Nevada
1 review
0 helpful votes
Follow Anonymous S.
Unfollow Anonymous S.
Share Review
Report Review
Theives
September 7, 2022

Dropped some clothes off to sell. Said they didn't want anything and gave me my bag back. Got home and realized that they had taken some items and didn't pay me or give them back. Beware of what you bring in and get back!

Date of experience: September 7, 2022
Canada
1 review
0 helpful votes
Follow Marilyn O.
Unfollow Marilyn O.
Share Review
Report Review
Cheap
August 26, 2022

Absolutely better off donating with what they pay you. It's embarrassing the the money they offer you.

Date of experience: August 26, 2022
Kansas
1 review
6 helpful votes
Follow James B.
Unfollow James B.
Share Review
Report Review
Worse experience in a store ever.
August 26, 2022

Waited 30 mins for them to tell me my $#*!ies, LRG and South Pole Clothing that was brand new is out of style. They still sell $#*!ies in walmart and southpole at kohls, And the LRG hoodie was over 100$ a year ago brand new with matching hat worth 60$. Mean while there is multiple pairs of dirty flip flops and shoes for sell in the store. Will never return to this store. Gross.

Date of experience: August 26, 2022
North Carolina
1 review
5 helpful votes
Follow Chevon J.
Unfollow Chevon J.
Share Review
Report Review
They are fill of $#*!!
August 26, 2022

For what they sell in thier store it baffles me that they wouldnt take new or gently owned styles. I'm pretty sure most clothes that come through there are not high brand!

Date of experience: August 26, 2022
Florida
1 review
3 helpful votes
Follow christina l.
Unfollow christina l.
Share Review
Report Review
Do not sell to them
August 25, 2022

I brought in Tory Burch shoes and jewelry. Coach shoes MK shoes and purse, Nike shoes. Most the thing was new. Or worn one time. And they tried to give me 40 for the older items and 30 for the new and better items. No way I will sell my tory earrings and ring set for 10$ yall is a joke. Brand new purses and shoes. For what 10 or 5 buck. They suppose to buy your items for half of what they will sell them for. And they don't do that. Items you should get for 20 or 25. Cause I'm sure they will sell it for 40 bucks for sure. Then what gets me is they have worn out clothing and shoes. But won't buy certain new brand clothing or worn once. They need to do better with they hiring process. Cause I think they pick what they want to buy. And have someone bring they old clothes and shoes in and buy them to make money for them self. I'm done. Never again anyone that buys toty knows it worth it and the jewelry does not fade or turn. This only half. They wanted to give me 30$

Date of experience: August 25, 2022