Plato's Closet

Terrible customer service, everyone looks like your bothering them. Two people behind counter and waited behind the one person waited on for 10mins. I just want to walk out! Now they can't find an matching boot. Unnn

My sister and I both went with laundry baskets full of clothes. They expected them to be neatly folded before bringing them in, totally fine. When we came back to get the clothes they didn't want, they threw them back into the baskets in a unorganized mess. I mean 20+ pieces of clothing. Pretty disappointing when they expected the clothes to be folded when brought in but they shoved them back in the basket when giving back.

Came there to sell clothes and handbags. I brought in 2 containers of really nice/party dresses for juniors/young adults and some cute handbags. None of the employees were friendly, didn't tell me how long will it take, took 2.5 hours just to wait for them to sort the items. They all workes slow, not efficient and kept walking aroung the store, eating, drinking, taking a break, while a lot of the customers had to wait hours for their clothings to get sorted. They only chose 3 items from my 30 items I brought. Didn't say why they didn't pick the others. Got less than $10 for 2.5 hours waiting. The store smelled, and all my clothing items came back with that musty smell. Horrible!
Will not come back there. Not worth at all. Would rather donate my items somewhere next time, than selling here.

I came in with really high quality items... Coach, Willie Micchi, Gap, American Eagle, etc. Brand new boutique clothing not to mention the shoes and real sterling silver jewelry. They denied it all except for a pair of Roper boots that they only gave me 5$ for! I looked through the store and felt like I would've been better off bringing in wore out junk stuff. I will never shop there and I will definitely not refer or suggest this place to anyone

Never had a problem, everyone who complains about them not taking their things, either have ugly items, things that they know would not sell, why would they defame the store intentionally? Took most of my things and gave me a a little over $200, helpful people.

Rude little girls who knew NOTHING about fashion or style and everything in the store is old and outdated or knock-offs of nice things and there is NOTHING worth going there for and then if you take some things to sell you are insulted by the know-nothing sales girls. I had been told of their rudeness and snottiness by a 23-yr-old who took some really expensive trendy things in to sell and was treated the same way. DON'T GO THERE! You will be treated badly by rude employees who are working in a low-end resale store. I have been in others and the items were nicer and was treated the way any customer should be. AGAIN, DON'T GO TO PLATO'S CLOSET! I don't even want to give them one start but I must to submit the review.

Working in retail I receive a lot of new hollister and vs pink and when bringing in brand new items from back stock they claimed it was all old label or out of style when a lot of the items were still in store I just did not need them, the employees are rude, and are never dressed in name brand clothing, I understand not everyone has to dress in a certain way, but do not judge other people nwt items when you come to work in stained holey clothing yourself and be so rude. They also say they only buy stuff with date tags on the items when half the items I buy new like princess polly and fashion nova do not have date tags and when you buy clothes do you buy what you like or search for a date tag to see if you like it, its a joke, sorry but it is such a waste of time 99% of their store is donated items from target, but they will not buy michael kors, chanel, oakley or anything of value that people are looking for at a good second hand price, I feel like our store has a policy if the worker does not fit it or want it themself they wont buy it and sorry but not every one would want their style

I received a text from platos closet that they needed denim that day. So i rushed home from work, gathered up my denim jeans, might i add that were pretty much new because after I purchased them i gained alot of weight and could not wear them but a couple of times. I got there and checked in and the girl told me I would get a text when they were finished. I got the text and went back up front where the girl brought my basket still full and said they only took a couple of items and this is what they didn't want because of ware and tare. They gave me 19.42 for the items they did take. I wpuld have done better selling with the online gararge sale.

Wrote an email to the owner explaining the situation and unprofessional way her manager manager Blanca handled things. This was for Manassas but the owner owns Fairfax as well. Owner called back and despite me saying I was trying to work and didn't have time to talk went on to undermine everything I wrote to tell me how great her manager was. Call ended with Ms. Serbo yelling at me to "never come back to her store". Call was recorded. I have been a long term shopper/Donator since 2006 and will never go back to this unprofessional business. Owner wrote back on my manassas review saying "there was a reason I was banned" yet no specific reason has been given. I let 3 separate friends listen to both recordings and all agree that the owner clearly needs mental help. Hopefully the owner, Ms. Serbo gets the help she clearly needs. Not recommended at all

Every single time we try to sell clothes there we get denied. We bring in perfectly new clothes with tags on sometimes and nothing. Yet I see disgusting wrinkled armpit stained workout clothes and other questionable items, and some really ugly things hanging up for sale. I honestly think they just look at the person and things for sale and decide on their own or are too lazy to look items up. They are awful and I will never go back there.