PixelFilmStudiosReviews 409

I have bought several products from PixelFilm Studios and have been very happy with my purchases. Recently, I had a little bit of trouble trying to download and install an update to my Freeze Frame plugin. For some reason, it just wasn't loading. I contacted PixelFilm Studios via the chat feature on their website. As it was a Sunday, an automated message told me that an agent would get back to me on Monday. Much to my delight, however, I received an email within five minutes with detailed instructions, a new download link, and some very kind words too. My plugin was back online and working in a couple of minutes, which meant I could finish my work on time (and with an awesome effect included too). Excellent service!

I was having trouble with a plug-in, every time I would add a preset to my timeline to edit my video, the preset would look great, but when the same exact video would upload, I would re-watch it before uploading it to YouTube the presets would always be a checkerboard, this would usually happen with the mouse (that clicks on the subscribe button). So I decided to seek customer service for help, when reaching out to customer service, the agent was kind and patience, the agent sent me the link to a video that would help me solve the problem and stayed with me on chat until I was finally able to have this issue fixed.

I was having trouble getting my new plug-in installed, and they were able to successfully trouble shoot and solve the issue with me.

Ok so, I purchased three products from PFS, I was sooo excited to use them. So I jumped onto my computer to install the products and couldn't believe what was happening. My plugins was not working, there was a red error screen. So I began to goggle what can the problem be, I searched over and over on Youtube trying to find a solution. I will be honest, I was sooo frustrated. It was a Friday so I couldn't reach out to FPS costumer service until Monday morning. I was counting down the days. So here I am - Monday morning I contacted costumer, first it was suggested that I try troubleshooting. I didn't have any confidence that this would work, because I felt like I've tried everything. I gave it a shot and boom, shockingly it worked. My issue was I didn't have a Plug-Ins and FxPlug folder installed in Macintosh > Library > PlugIns > FxPlug. So I followed steps given by PFS, and I was all set. Prior to this I used all of my limited downloads up so an agent walked me through how to install my last and final plugin by resetting my downloads folder and downloading Fx Run. This company is legit. I love their products I am a returning customer. My agent was patient with me, responded quickly and sent me on my happy way. I would definitely recommend Pixel Film Studios. 5 stars for me. This is my first review ever on any website. I am a HAPPY customer!

Pixel Film Studios make great plugins for FCPX. I own and use several for my business, including FCPX Auto Tracker, ProAnimation 2, ProDictator Bold and ProIntro Titles. All of these plugins add polish and shine to professional videos. Highly recommend!

They kept me from having to buy a used MAC because my new M1 Silicone Chip Mac could not use brand new software i got from them. Gace me a workaround code, and BINGO. Glad to be a fan of this company.

I'm using PFS software for a long time now and me and my customers and are very happy with the results. They also have a very nice customers support service that helped we couple of times already. Fast and helpful.

I've been a long time user and customer of these products and they've always been fantastic! Recently I had to wipe and reprogram my system and I had issues reinstalling the software. I contacted their customer support and they took their time and went ABOVE AND BEYOND to get my software fixed. They are absolutely AMAZING!

THESE GUYS CAN'T BE BEAT!

I love PFS plugins, really, they save me so much time it is really helpful for many of my projects. Editing trends come and go and I really can't afford the time to learn or create every trendy effect my customers require so it is fantastic to be able to just download it from PFS. The plugins work well and whenever they don't (I use many and it's happened to me once in a while) then you can trouble shoot the issue with their guidelines or talk to the most efficient customer support I have encountered. This is really unique especially nowadays. In a matter of minutes someone sorts you out. They never left me without a solution. Love it!

I was hesitant about the customer service process at Pixel Film but they have great employees who helped resolve my issue. I kept getting a red error for plug ins but they told me what to fix and it worked. God bless.

I contacted customer service because of a download issue and they solved my problem in no time. Also, great and easy to use products

Had an issue with a plug-in, and to be honest I just wanted to get a refund and be done with it. I tried the live chat and was quickly assisted by a human being who was kind and patient, sent me exactly what I needed to do, and made things quick and simple by only needing screenshots for me. Great customer service.

The most helpful customer servicer Support Agent I've ever contacted. Solved my issue with a quick and easy hot-fix even tho the developers are still working on a solid fix. Amazing work.

With any business there will be days when a customer gets lost tying to figure out simple things like installation. You guys did a great job solving my installation problems, which will of course lead me to not only purchase more plugins, but more importantly I will let all of my filmmaking friends to do the same. Thank You!

I had issues with red screens in FCPX. I went through all the helpful steps on their site and it didnt fix it but ended up chatting with their support. Their support team was able to troubleshoot with me then set up a time to screen share to fix it for me. Took about 15 minutes and everything was fixed!

I had a problem with a sidebar title plugin after installation. The plug-in installed without errors but it was showing as red in FCP.

I went to the website for the support over a chat. After a short wait, I was connected with an agent who walked me through troubleshooting steps that fixed the issue. It was caused by missing plugin folders in the library folder on my MacBook pro.

Overall very impressed I was worried it will be a dealing with issue morning! Thanks for your help guys.

Nice Transitions for my Final Cut Pro, its a lot of Fun to cut Videos. The Support ist very fast and do a great job. 5 Stars!

I bought procinemagraph for final cut pro x from Pixelfilmstudios and it works perfectly. I am really happy.