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PixelFilmStudios Reviews Summary
The company has established a strong reputation for providing high-quality plugins that are both affordable and user-friendly, particularly appealing to Mac users. Customers consistently praise the exceptional customer service, highlighting the responsiveness and expertise of support staff who effectively resolve technical issues. While some users experience challenges related to software compatibility and installation, these concerns are often mitigated by the company's proactive support. Overall, the sentiment reflects a high level of customer satisfaction, with many expressing loyalty and a willingness to recommend the company for its reliable products and outstanding service.
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And the team guided me there like a Blood Hound on a trail...
Except there wasn't any baying and barking;-)
Thanks!
R
This is the go to for mw whenever I need a plug in. Site is super easy and whenever I've had some issues the staff have been super helpful solving it for me. Definitely reccomend these guys!
Glad to hear that the Audio Visualizer and Tracker plugins are working out well for you, Hamid! We know troubleshooting can be frustrating. That is why we are working everyday to make the experience better!
Most issues can be resolved pretty quickly with all the right information. It always helps to have some screen shots of your Mac Specs and FCPX Version number as well as some screenshots or a screen recording of the issue.
We hope you are still loving the plugins!
After downloading the Travel Postcard plugin for Final Cut Pro for a family vacation video and following the plugin installation, I had difficulty in getting the plugin to actually work (red box). I followed the excellent help videos without success. Live web chat were excellent in assisting in walking through the install with 100% success. Fantastic - thank you so much - really appreciate your help.
The whole support process is just about the best support I have ever experienced - thank you Pixel Film Studio, It is so good to experience high quality customer service (so rare these days!).
Thank you for reaching out to us, John! We're so grateful to hear that you had such a positive experience with our customer support! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects. We know how frustrating it can be to have to pause in the middle of your editing so if you need any more help please don't hesitate to reach out to us again! We're more than happy to help you with any questions or concerns regarding our products, Happy editing!
Pixel film studios will always be my number one go to Final Cut Pro X plug-in provider. Their prices are very good and their products always make my videos look 10x better than without them. Highly recommend!
Thank you for giving our plugins a try! We are so glad to hear that you are enjoying using the plugins, Isaac! We've got tons of plugins to make your editing life easier and tons more coming so stay tuned!
I was having trouble installing the software I had purchased. I messaged PixelFilmStudios, and they got back to me immediately. The problem took a while to sort out, but they persisted and solved it. I couldn't have asked for better service. They got it sorted, and I am back up and running.
We appreciate your kind words, C. P.! Our customer service agents are always trying their best to get you up and running in a flash! Please reach out to us again if you ever have any more questions or comments! You can reach out to us again through the Live Chat and Ticket System at https://bit.ly/PFS_Support. Live Chat hours are 8 AM to 4 PM PST. We would love to help!
I've bought a few effects packs from Pixel Film. My computer was acting a bit weird with the last one I purchased from them, but I used PixelFilm's live chat and the representative had my problem worked out in no time and I was up and running in minutes using my new effects pack. Good products, and good support!
Thank you for your awesome feedback, Thomas! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Happy editing!
Downloaded pixel glow brush, and thought I installed it wrong. Turned out I didn't have my mac folders organized well. The customer service was able to help me through the whole process and in no time i had my plug in working. Fast responses, and great easy to follow instructions.
Thank you Brian for your awesome feedback! We are glad to know that you had a positive experience with our customer support! We realize that running into issues with our plugins can be frustrating which is why we try our hardest to get you back up and running as soon as possible! We hope you continue to enjoy using your Brush Glow plugin!
I bought a plugin called TransZoom from pfs and couldn't seem to get it to work because a red screen error kept popping up. I reached out to their live customer support services and they helped solve the problem with ease! Thank you Pixel Film Studios!
Thank you for giving us a try, Jason! We are so happy to hear that you are enjoying TransZoom and are getting great results with the plugin! Our support is always there to help so please feel free to reach out if you have a question or concern! We will do our best to assist you!
Love pixel films studios help. They have the best customer service and really care about what you need help with. I was treated great.
Thrilled to hear that you are happy with the support you received, Daniel! We know that it can be frustrating when you encounter issues while installing plugins, which is why we aim to get you up and running faster than you can say Pixel Film Studios! We will always do our best to solve your issue as quickly as possible! We hope that you continue to enjoy your plugins, and if you encounter any more issues, feel free to contact us again! We are here to help!
I had an issue with FCPX having a red screen when I installed. After following the great helps on the website, I was still having the issue. I contacted customer service and they were outstanding! Had my issue resolved in five minutes. This is what great customer service is all about.
Oh, and the plugins are pretty awesome, too!
Glad to hear that we could help solve your red screen problem, Tony! Happy to hear that you are loving the plugins!
I'm a musician and I use pixel film studios to help enhance my music videos. They help deliver a more professional finish to my videos. Their support team is also fantastic! Quickly and efficiantly solving my problems! THANKYOU PIXEL STUDIOS!
We are grateful for the support, Alex. We do our best to help each and every customer because we know running into installation issues or use issues can be frustrating! We are working every day to improve the experience for all of our awesome customers! Thank you for for using our plugins! We hope that every experience you have with us is a positive one!
I purchased Slideshow and was excited to put it to use for a client project. When I couldn't get it working I contacted the support team and within 10 minutes they helped me find that the plugin was not in the proper folder. One simple fix and I was back to work. I think I'm going to be buying more products from PixelFilmStudios in the future!›
Thank you for your awesome feedback, Jim! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Happy editing!
I was having an issue getting Pixel Film Studios Maps1.1 to install correctly having upgraded to BigSur. I contacted their support via the live-chat facility. I was greeted within 30 seconds. Offered2 things to attempt and voila! Everything working perfectly.
Fast, friendly and efficient.
Glad to hear that the plugin is working out well for you, Chris! We know troubleshooting can be frustrating. That is why we are working everyday to make the experience better!
Most issues can be resolved pretty quickly with all the right information. It always helps to have some screen shots of your Mac Specs and FCPX Version number as well as some screenshots or a screen recording of the issue.
We hope you are still loving the plugin!
After multiple days of trial and error of trying to get the glitch pack installed after updating final cut and OS i finally reached out and talked to the live chat and what i couldnt figure out in 3 days, they helped me figure out in 10min
Thank you!
Glad to hear that we could help you out, Collin! Most issues can be resolved pretty quickly with all the right information. It always helps to have some screen shots of your Mac Specs and FCPX Version number as well as some screenshots or a screen recording of the issue. We will always do our best to help! :)
I just had the best support experience, a chat could offer! After long hours of trying to figure a problem out, I got fast help. I tried to Keyframe the Mask for one of Pixelfilm-Studios Transitions, but it just wouldn't work. They did everything to recreate the problem and understood the issues I had. Although it took a while to solve it, the person on the other side really did everything I could expect to resolve the issue.
Thank you for your awesome feedback, Jan! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Happy editing!
Had a problem installing a Prograde plugin on my new secondhand computer. Went onto the Pixel Film Studios support chat and the problem was solved straight away. Very impressed!
We appreciate your feedback, Ken! We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you!
After constantly watching the videos over and over, and reinstalling my Plug-Ings Chat Support walked me through the issues I didn't notice I had. The steps were very easy and my problems were fixed fast. Chat Support stayed to make sure all apps were working on my computer! I am completely satisfied.
I run a clothing business and have always been a fan of using media to get my designs noticed. I've always used FinalCut Pro and just got tired of all of the basic transitions. So glad I found Pixel Film Studios, they have all the best new features I'm looking for at the right price!
Hi Herschel! We can't thank you enough for taking the time to write such a glowing review to us! We truly appreciate the support and your kind words! We're thrilled to hear that our plugins have been able to help you with your business marketing and we hope that they continue to do so! We are always doing our best to bring the best, most affordable plugins to the FCPX community and we aren't stopping any time soon!
Best of luck on your future projects! Please don't hesitate to let us know if you ever need anymore help! :)
After a red screen error when installing the plugin I could not fix it alone so I really need help from the support team. They provided a fast and perfect solution. The problem was solved. Really Happy!
Thank you Ricardo for your awesome feedback! We are glad to know that you had a positive experience with our customer support! We realize that running into issues with our plugins can be frustrating which is why we try our hardest to get you back up and running as soon as possible! We hope you continue to enjoy using your plugin!
I just purchased the Lyrics Template but it was giving me an error message. It took a while to resolve, that is on my end. I watched the videos but it was a simple change that I overlooked. I needed to change the privacy settings in my motion templates folder and that did the trick. The customer support was friendly and helped me every step of the way.
Thrilled to hear that you are happy with the support you received, Steven! Thank you so much for your kind words! We know that it can be frustrating when you encounter issues while installing plugins, which is why we aim to get you up and running faster than you can say Pixel Film Studios! It definitely always helps to check on those privacy settings we truly appreciate you getting the word out there!
We hope that you continue to enjoy your plugins, and if you encounter any more issues, feel free to contact us again. We are here to help!
Very helpful customer service, even on Xmas's eve! They solved my problem quickly, sending me good and clear informations.
We appreciate your kind words, Etienne! Our customer service agents are always trying their best to get you up and running in a flash! Please reach out to us again if you ever have any more questions or comments! You can reach out to us again through the Live Chat and Ticket System at https://bit.ly/PFS_Support. We would love to help!
From the business
Pixel Film Studios presents Final Cut Pro X Plugins, Effects, Transitions, Themes and Motion 5 Special Effects. Specifically designed for FCPX.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Fantastic news, Robert! We hope that you are enjoying the FCPX Social Mega Pack! Now get out there and make some awesome videos!
We are here if you ever have any questions!
Be sure to checkout our help pages too for any troubleshooting help!
https://store.pixelfilmstudios.com/help/