PipingRockReviews 236

After more than a month my order has not yet arrived. Customer care always responds by saying the same thing: covid, without realizing that the rest of the world works. Finding a phone number to call is difficult and when you can talk to someone they always answer the same thing "you have to wait" but they don't say how long. They don't provide order tracking so I called DHL who doesn't know anything about my orders and says the company is obligated to provide tracking to the customer. I asked for it several times but they keep saying they don't have it. A nightmare experience.

This is not a scam. Buy with confidence.
I do not know where all the naysayers came from. IF they had not received their product don't you think they would have said they asked their credit card company to look into it. An order is typically a week from order to delivery at my door. I HAVE NEVER not received an order in the many years and orders I have had with Pipingrock.com.
My daughter also shos here and buys a year's supply at a time. Postage is only $3.95 for well over $400. Do you think she would order from them if she never received her shipment or it was bad, or not at great prices?
The picture is of just some of the essential oils I have on hand from pipingrock.com.
I check prices everywhere and they are the best. I have bought from
Walmart, Kroger, Sprout, etc and none compare.
I have only had one product that was not good and they refunded the price, no problem. The item was later removed from its website. PR products are good or they discontinue them.
I purchase all of my vitamins, essential oils and other products they offer on their website. My dogs love their doggie products. All I have to do is shake the bottle and they come running. They give it a 10 rating.
I get oils to cook our foods with, coconut, Hemp seed, MCT, Pumpkin, etc there. Yes, I cook for my dogs, too.

... but Piping Rock comes really close. My order never arrived. Whoever is to blame, I don't really care. Point is, the products never arrived and Piping Rock refuses to refund. I communicated with them in a very civilized manner, but they just would not refund. On top of that, they now try to blame this on me and are telling lies to PayPal. How can I prove that I never received the order? My advise is not to order here. If the products do arrive, you are lucky. In some cases you do get your order, in many cases you don't.

I ordered $77 CAD worth of product from Piping Rock. Four bottles of SAM-e, for a total price of $49.54 US ($77 CAD, including shipping).

On the customs label, they wrote $49.54 US for EACH bottle, for a total price of $198.16 US... four times the actual price of the product.

Consequently, I was charged $23 CAD by the postman for taxes and collection fees, whereas if they'd put the correct value on the package there would have been no charge at all.

I called them; it would have cost them $17 US to reimburse me for these charges that were incurred because of their mislabeling of the shipment. Their reply? "You're responsible for duty and taxes. It says so on our website." I wouldn't have an issue with paying correct duties or taxes; I have an issue with paying $23 because they can't fill out a shipping label properly.

I could chase them for the money, but it's not worth my time. So, instead of getting my refund, I'm letting the world know: This is an incompetent crew. It seems that a lot of people who order from them internationally have terrible experiences. They don't correct their own mistakes, even when the cost of correcting that mistake is fairly minor. I would not buy from them again.

I'm not going to say they're a "fake company"... they did ship something, and I can only hope what's in the bottles is what's on the label. But they are clueless when it comes to international shipments, and indifferent when it comes to taking responsibility for their mistakes. I'd rather pay more to do business with a company that I can trust and respect.