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PipingRock

2.0

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PipingRock Reviews Summary

Piping Rock generally enjoys a positive reputation among many customers, who commend the quality and affordability of its products, along with timely delivery and effective customer service. Long-term customers report satisfaction with their purchases and appreciate the company's return policy. However, concerns about inconsistent customer service, particularly regarding response times and handling of complaints, are prevalent. Additionally, issues related to shipping delays and difficulties with returns have been noted, leading some customers to express frustration. Overall, while Piping Rock has a loyal customer base, there are areas for improvement in its customer support and logistics.

This summary is generated by AI, based on text from customer reviews

service
76
value
76
shipping
76
returns
38
quality
69

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New Zealand
1 review
0 helpful votes
Follow georg h.
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I've been buying Piping Rock products for awhile and thought it time to recognize excellence. Every product I've used so far has met or exceeded my expectations. Your website is easy to navigate and the prices are more than fair. And I always receive my items in two to three days. I've tried to find something negative to say, but just can't think of anything. Keep up the excellent job!
Additional up to 80% savings - Crasy Deals!
http://www.pipingrock.com/?rwcode=AADTP5

Date of experience: August 27, 2017
Czechia
1 review
0 helpful votes
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I have purchased a number of different essential oils from Piping Rock over the past year. The products I have made with these oils seem to work well. I have had no problems with shipping issues. When I had to call with a question I reached a person directly and got the answers/help I needed in a friendly timely way.

Date of experience: August 27, 2017
New York
1 review
0 helpful votes
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I love PipingRock! My order is always correct, they often offer free shipping with purchase and have great sales. In addition, their shipping is fantastic. They take extra care to package
Their orders to prevent breakage, and we receive our orders within a few days. Exceptional Service!
Crazy Deals up to 80% http://www.pipingrock.com/?rwcode=avt655

Date of experience: August 27, 2017
Brazil
1 review
1 helpful vote
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Great supplements! This products Pipingrock is a life saver to me, it is one of the best products. I have used this product Pipingrock for many years. You can get a discount of up to $10 OFF if you use the code ARE935

http://www.pipingrock.com/?rwcode=ARE935

Date of experience: August 27, 2017
GB
2 reviews
4 helpful votes
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Products might be good (not got my order yet), but beware if you are outside the USA as the postage does not include custom charges and you might end up with an extra £15 or more for a small parcel

Date of experience: August 4, 2017
Greece
1 review
7 helpful votes
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Item not recieved
June 1, 2017

Item not recieved, customer service have gone quiet for two weeks. Really disgraceful conduct by this scamming company

Date of experience: June 1, 2017
Australia
1 review
1 helpful vote
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Very happy
April 3, 2017

All my products were packed nice and all intact I live on Australia and only took two and a half weeks to get here prices were also good.

Date of experience: April 2, 2017
Washington
1 review
1 helpful vote
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I've been ordering supplements from Piping Rock for quite some time now and I've not been disappointed with their products or their customer service. Their shipping cost is the best I've found and I receive my orders promptly and in good condition. They have good prices especially on their Crazy Deals sales and this enables me to stock up on products that I use the most. I use their supplements for both me and my pets.

Date of experience: March 1, 2017
Florida
2 reviews
14 helpful votes
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My note to Piping Rock should explain. I've gotten products from them before, but I will no longer. I don't trust them. Here's why:
Your answers, on the website and via customer service, to the questions on product 2841 (turmeric and curcumin 95) have totally undermined my confidence in using your products, as well as recommending them to others.
You failed to answer the country of origin questions, which concern consumers. Be honest.
Your deceptive labeling of the 95% extract is intentionally misleading, and your proprietary blend response both written as answers and from when I spoke to customer service is evil. You cant disclose it like its some special thing.
Its posted on most comparable products from reputable companies. A dishonest company wont disclose how much turmeric root and how much actual extract a customer is paying for. It could be 90% root, and just 10% extract. You obviously know consumers want the extract, for that is why you market the product, so youre not stupid. That leaves evil and dishonest as the alternative, which is why there are calls for regulation of supplements.
You need to mend your ways for your own benefit, as well as that of the consumers which you dont really seem to care about.

Date of experience: February 24, 2017
New Jersey
1 review
0 helpful votes
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Absolutely awesome
January 27, 2017

I have purchased many vitamins, supplements from PipingRock. I have always found the service to be FAST and the prices are the lowest I have found on a regular basis. I may find a cheaper price for an item here and there, but PipingRock is very consistent. I am very pleased with the customer service, a wide range of products, ease of ordering and weekly discounts. I recommend using this online store. By the way, you can save $10 on your first order if you copy/paste coupon code AVT655 during checkout (providing the value of your purchase is over $40, but you will still get $5 off on smaller orders with the same code!

Date of experience: January 26, 2017
California
1 review
8 helpful votes
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Rip off
September 1, 2016

I recently purchased several bottles of essential oils if you can call flavored water that. The grapefruit oil was orange water, the spearmint was water and the lavander water too. I had other oils from them before and never had a problem. I guess greed took over. I am done with them.

Date of experience: September 1, 2016
California
103 reviews
548 helpful votes
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I ordered Piping Rock Sweet Almond Oil from Amazon-this part is important. It didn't say "fulfilled by Amazon" (as far as I remember-which is also important to my review). When I received the almond oil, the box was saturated with oil because the cap was half opened. I've ordered Piping Rock essential oils before, so I knew they are a reputable company. I contacted Piping Rock about this problem. To my gratitude and surprise, they responded quickly. Soon, I received not only one bottle of their Sweet Almond oil, BUT TWO! I always take pictures of anything I'm sent that's damaged, but they took me at my word (I'm an honest person). I feel Piping Rock went way over and beyond, and I will certainly purchase from them again! I also have to say this about Amazon-if you are buying something that comes from a company you haven't ever heard of-make sure that the product is "fulfilled by Amazon". There are MANY sellers on Amazon, and if an item is damaged, but it is fulfilled by Amazon, you'll get help. If it isn't fulfilled by Amazon, you can only hope you have an honest seller. The almond oil I bought was not fulfilled by Amazon, but Piping Rock is a well-known company, and they certainly helped me!

Date of experience: August 22, 2016
Georgia
20 reviews
48 helpful votes
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PIPING ROCK AND PURITAN'S PRIDE ARE GREAT PLACES TO PURCHASE QUALITY VITAMINS AND SUPPLEMENTS ONLINE. I PURCHASE ITEMS FROM THEM A COUPLE OF TIMES A MONTH(FROM BOTH PLACES.)

Date of experience: May 7, 2015