Pink LilyReviews 454

I love PL. Great styles, deals, prices and customer service. I'm happy to shop with them. I'm glad I found them on social media.

I have been ordering from PL for a long time, and rarely do I have an issue where I need to reach out. However, the times that I do, everyone is so sweet and helpful and organized! I will always order from here and tell all my friends to as well! Pink Lily has by business for life!

Absolutely wonderful! They fixed an issue where I made the error in a matter of a couple of hours I absolutely love the clothes also

I've ordered from Pink Lily multiple times and always have a great experience. Their clothes are super cute, great quality and their customer service is always top notch!

I was placing an order and meant ti entered a promo code but hit submit order instead and had no time to cancel. I was not promoted to a review order before it was placed. I online chatted with customer service and said I wanted to cancel my order. It was handled so fast since I was in panic mode! I was very impressed with the quick response and they handled my problem without delay! My credit care was immediately credited! So thankful!

I emailed with a question, pretty late on a Friday night, and within minutes I had a reply and my question / issue was solved! I expected to hear back the following week, but right away they were so helpful!

They're awesome! Just tell them your situation, and they understand! Super sweet service, and quick!

I absolutely love this boutique! My favorite thing about them is that they have models of all sizes. It makes it so helpful when trying to decide a size. And the inclusivity is a refreshing change! Keeping all women confident and feeling beautiful in their amazing clothing! Keep it up Pink Lily and I'll keep shopping!

They are on top of there customer service. Sent a email about a order and within hours they replied back and were super sweet and helped me out. I will definitely be shopping here again!

Been a customer for years. Awesome customer service, as well as helping with sizing in the clothing pieces. Super helpful in helping decide on your size. Very cooperative customer service as well! I love pink lily and what they stand for! I will be a customer for life!

Drop shipped clothing that's highly up charged but marketed as made in US. Not size inclusive. Awful people to work for in management. Don't even know how to properly pronounce some of the products they sell. "Quay" (key) sunglasses but they say kway. Return policies are shady.

Their return policy is terrible for those who never purchased from here and don't know the quality or fit of their items. You only get store credit or a gift card even if you request a return the next day you receive the item.
Pink lily sent me a dress and it had a tear. Not only was this dress the wrong size and damaged, but the correct size was sold out. Now it's like pulling teeth to get my $46 back. If they change their returns policy to make it more user friendly I might consider giving them another try in the future. However not only was the quality of the material on this dress cheap and lacking quality, I am hesitant to ever spend money here again if they refuse to refund in the same form of payment within a reasonable time of the return.

I returned an item 8 weeks ago and I still haven't got my refund yet. I have emailed them several times and no response. I have called and never get an answer. I am very disappointed because this I my first ever return and they same as stole $50 from me.

My first time ordering from here and I was sent two bottom swimsuits instead of the top and bottom :( than the top was sold out of course. I signed up to be notified when it was back in stock but was never notified, I just kept checking the site and saw it was back. I was refunded but than had to pay shipping for the top. I do love the suits I got and the high waisted is great.

I just love Pink Lily! From their website, to their customer service, timely shipping and of course the quality of their clothes - all EXCELLENT!

Super fast customer support and help! Loved it. I asked a question about my gift card since I returned some items and they sent me a response within 48 hours. Great.

I had the best help and absolutely amazing help in getting an item returned. By far the best CSR's around. Super friendly and very courteous.

I just recently found this boutique about 4 months ago and since then, I have placed about 15 orders! The sizes are exactly as they describe. The return process is fast and easy, I received the wrong item, opened the portal and within 7 days I had my gift card ready to use! The customer service is the best part! They respond very quickly and have always resolved my issue the same day! I have tried countless other online stores and I will ONLY shop at PL from here on at! Thank you for treating me like a customer and not just another number!

I have shopped here a lot and love everything. The prices and quality are great and customer service always gets back to me timely.