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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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This service does save money to talk with inmate although I had many times where the calls didn't go through for a couple days. And the monthly fee went up from 4.99 to 19.99
Ordered a phone line, waited a couple weeks to receive the number, only for it to disappear from my orders, yet they took the money from my bank account. It says my card I sent to him was delivered so I hope that's true and I hope that gets to him, it's a good service in that perspective. He doesn't have JPay anymore so this was one of my only ways to be able to write him from overseas as they only allow physical mail sent by usps. I'm going to probably cancel my subscription and try jmail.cc instead. Photo one is from the11th (today is the 14th, I believe I purchased the phone line on the 6th) because I was excited the greetings card was delivered. Second photo is proof they took the money out my bank and third photo is from today where all of a sudden the phone line order has disappeared, and I go to the menu and click on add line to see what's going on and it makes me try to buy another. Also, when I first found the website it told me greetings cards and such were 7.99 but then when I actually made an account, it wouldn't let me buy things as a one time purchase, I had to buy the $25/month subscription, it was something like that amount. Not sure about this website. Some reviews on here seem sketchy, all with the same title like "awesome". Just be careful. I won't bother with the customer service because I've seen bad reviews in that perspective, so I'm just gonna accept my money is gone and move on in life. Personally I wouldn't recommend due to the fact they took my money then all of a sudden my order disappeared.
Hello Heather and thank you for the feedback. We regret the negative experiences and frustration you experienced regarding our services. Your situation seems as if it would be best handled via phone. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
Worst service don't waist your time and money they'll just keep your money and you'll never get in touch with your inmate
Hi Noelia, we would like to apologize for your negative experience at Pigeonly. We would like to learn more about your specific experience and make things right. If you wouldn't mind giving us a call back at your earliest convenience 1800-323-9895 we’re here M-F 6 am - 6 pm PST, we would greatly appreciate it.
I paid $26 for the phone number 0.99 since for the 1st month for subscribing and then the charges will be $14.99 every month after that. Just got the first call I still had to pay $6 off my debit card to even connect. Called to see what's going on, or to get more info on how this works they won't answer, so I went back to cancel it's saying I have up to 3 days for them to cancel and I'm worried, because they have my card on file. Smdh! Calling my bank tomorrow!
We apologize for any inconvenience you've experienced with Pigeonly. Sorry you had such a bad time with getting through to anyone on the phone. I will be more than happy to assist you with any issues or process a refund if needed. You can contact us at (800) 323-9895 M-F 6am-6pm.
So far I have really been impressed and pleased with Pigeonly, the letter I wrote my dad, was typed and sent so fast, they update you to let know your letters have been sent and delivered and when it get a there! I love that, I am still waiting on my dad to call but he the letter just got there so it may be a few days but so far the rates are Great and I me being a daddy's girl and yes even at the age of 41 I miss him like crazy, thanks Pigeonly! You guys Are awesome,, I'm looking forward to trying out the creating cards next..
It's a pleasure serving you Ally. I really appreciate you taking the time to share your feedback and being so open with us. We hope you continue to enjoy our services!
I was dreading figuring how to do this, but the interface is so well designed, and easy to use for the first time. One time usage is pricey, but the monthly plans are very, very reasonable.
Many thanks for your review. We aim to delight our customers every time and I'm so pleased that we were able to exceed your expectations.
Can't say how much I appreciate this service. Makes it so easy to stay in touch & the rates are more than reasonable. Really a blessing when you have a loved one needing regular consistent contact with the outside world.
It’s important that you know how passionate we are about providing you the easiest and cheapest way to stay in touch with your loved one. Thank you for your great review and thank you for your choice to use Pigeonly to stay connected with your loved one.
Love this app its gud way to stay connected to your loved ones in jail or prison i keep in touch with my husband thru this app and its great
Thank you very much for such a great review! We work really hard to offer you the best possible way to keep in touch with your loved one, so i am happy to see that reflected in the services we have provided for you and your husband! Thank you for using Pigeonly.
Pigeonly could at least let inmates know when money has been deposited into their account. And the money they provide that says "on us" i have yet to see.
Hello Roberta, we apologize for any confusion or perceived miscommunication regarding your account. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I was able to send two orders of pictures in one day with no problem. Having a little trouble sending a letter. It's been "processing" for almost two days. Hopefully it's a snag that won't happen again.
Thank you Angie your review is very greatly appreciated, processing indicates that your letter is on it way to the facility. We aim to fulfill your expectations and hopefully our services reflect that! Thank you for choosing Pigeonly
It was great just wish it would send out early. It's gives me a great opportunity to contact with love ones
Thank You so much for your review Lexus. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly. If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.
I've only used but so many types of these kinds of applications. As well as using in and out of building, and have seen others use other devices with the same kind of applications. This one, was not hard at all. It was easy as pie. Got onto the page, created acct, followed the quick review, and was basically on my way, to getting into writing a letter to a friend. It's by far, a very quick and simple app.
Many thanks for this amazing review Tisha! We try to make our page and services as easy and as affordable as possible so you can enjoy contacting your loved one.
I absolutely love the fact that i cam send mail over my phone i live this website! It helps family stay in contact when they are already going threw so much
I'm so happy to hear we were able to help things make easier for you Angel! Remember you can send photos, letters. Greeting cards, post cards, and articles from your phone, tablet, or computer too! Thank you for the wonderful review Angel.
Pigeonly is a great site that is very helpful for keeping in touch with someone incarcerated. It's very simple to use
Happy to hear that you love our service and even more delighted to know you chose Pigeonly to keep in contact with your loved one. Thank you for your amazing review!
I have been trying to find a way to send things to my husband easily especially with 5 kids and this has a bit of everything so hopefully makes my life easier.
Hello Ryu, hopefully you're having an easy time navigating through our site and were very delighted you chose Pigeonly to keep in contact with your loved one. Thank you for your service with us and the great review. If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.
Keeps us connected for a very good price. Absolutely LOVE this app! Its easy, convenient and fast! Making incarceration so much easier.
Thank you so much we appreciate your wonderful review Kalene! We try to make our page and services as easy and as affordable as possible so you can enjoy contacting your loved one!
I save so much time and money by using Pigeonly. I can write on my phone and send it in a 24/7 hr. They also let you keep up the status when they are delivering it and when they receive everything.
Michelle thank you for the positive feedback and review! We made sure to make our site and service easy to understand and convenient for amazing customers like you.
I dont have any complaints, it's worked for my husband and I just fine. Prices are fair too. I appreciate the service
Chaunda, I'm glad you enjoy our many services, If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895. Thank you for choosing Pigeonly and for your great review.
This is great. Very much needed. Great service. Very convenient. Don't need to go to the post office.
Wow thank you Nadine for this very kind review, we appreciate your service with us here at Pigeonly If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.
3 stars since im new with useing this service. I know i had to call in to activate services instead of being able to do it just online. But seemed to have went well far as i can tell.
Hello Debbie. We apologize for any dissatisfaction you have felt. We require phone contact to ensure the account is setup and ready to go immediately. If you need any further assistance regarding your account, feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Danielle we're so glad you're a customer with us here at pigeonly! Customer service is our top priority, if you ever need any help or have any questions you can reach us at@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST