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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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I've been getting $2.99 charges by them for about 6 months. About $35 dollars in mystery charges so far. I called them, they said sorry, said it wouldn't happen again, and that they would refund me. It's been 14 days since I called; since then I have yet to receive my refund and I've been charged another mystery $2.99. Will call them again tomorrow to ask about it. I removed my card from their online portal about 3 months ago, so though it's not viewable it's still in their database and being utilized recurrently.
Phone number have glitches and sometime don't work. Inmate will call and number will say it's disconnected. Theu will say call BK in 48 hrs, they'll reset them number if it still doesn't work they will give you a new number. How is that convenient for the inmate? Me? Keep you on hold for 30 plus minutes. It's a horrible learning experience. Stay away from Pigeonly
Hi Lisa I apologize for any inconviences. Sometimes the facilities/providers experience outages making it difficult for calls to connect which is why sometimes the inmate hears a busy signal when trying to call. There are also different protocols for our number to be active and ready for use depending on your loved ones facility. This is why we try to give the number at least 24 hours to be active. Other times the facility just won't accept our best rate number which is why we then issue you a different number with a different prefix. I know it can be very frustrating but our main goal is to provide you with a working, active number that the facility will accept AND our customer can save on each call. Sometimes depending on the facility it can take a couple tries, so we ask for patience on those special cases. We also have had a very high call volume due to the demand of our services. Since then we have expanded our time making hold times a lot less. If you'd like to give us another try for free please give us a call and use reference code 8231. A manager will be more than happy to assist you. Once again I do apologize that you did not have a great experience with Pigeonly.
Here's an update. I sent out two orders on the 23rd of August. A 1 pg letter & 12 pics. Today is September 2nd & even though 1 order says it was delivered on the 27th, my bf still hasn't received anything. The pics were just shipped on the 30th. I have been sending letter After letter to get my moneys worth. Eventually he will get those orders. I created an account thinking this would save time and money, but it's Bull$#*!. You're better off doing things old school! Buy your stamps and send your letter in the mail. USPS hasn't let me down.
Hello, I apologize that you were not pleased with your Pigeonly experience. Customer satisfaction is our top priority. I will be more than happy to assist in correcting this issue. I can issue you a full refund for the months your order was behind. Please give us a call and use reference code 8233. A manager will be able to see to your issue being corrected. Our mission is to help the families of those who are incarcerated not to add any additional stress. If you can not call in please feel free to provide me with your first and last name so that I can locate your account and assist you further.
Buy Stamps and get your pics at any kiosk. Send as many letters & pics as you want. I paid $20 for the 3 month plan of unlimited pics and letters. Now i read on the website it takes 3-5 days for orders to be shipped. After i spoke to customer service they are saying 5-7 days. I thought I'd be able to send as many letters and pics as i wanted. Now they are saying i have to wait for the orders to be delivered. Smh. Wish they would have been honest. I should have read the reviews before i signed up. I should have just bought a book of stamps & gotten my pics at freeprints.com
I've use this company only sending pictures but I haven't in over a year but it was pay and send never once did I have to commit to a monthly plan so had no problems, now it states a $4.99-7.99 plan monthly but I find out I was billed in advance $59 Iam livid, I call to possibly have the issue dealt with the customer rep. Was so shallow Telling me that all sales are final after pretending to help me. The customer is what makes your business you are suppose to at least attempt to help me resolve the issue. This co. Needs work. A class on customer service and professionalism. After this displeasing situation I'm done with pigeonly
Hello Lakia. I'm sorry to hear that you did not have a pleasant experience with Pigeonly. Customer satisfaction is our top priority, which is why we have a 100% money back guarantee policy if there's a Pigeonly issue or services do not work. I will be more than happy to help in solving this issue as well as providing a full refund if needed. May I have your first and last name to locate your account. Or you can give us a call here at 800-323-9895 and use reference code: 8232, and a manager will assist you further.
I paid $20 for 3 months of pic and postcard sending. They make you wait until the last order was received before you can send more. On top of that my friend says he's received them, yet on pigeonly it's not saying delivered, so I cant send more until its updated in their system. For $20 I should be able to send them whenever I want and move at my own pace. Annoying af.
Hi Jess, I apologize for the delay in photos. We were a little backed up with the promotions on prints. I will be more than happy to help you rectify this situation. I can provide you with a full refund for the month that your photos were delayed. Customer satisfaction is top priority here and the delay isn't how we normally operate. Please feel free to give us a call and we will assist you further. If you can't give us a call please provide me with your first and last name, I can process the refund right away.
Scammed me out my money. Months later still no service with my Son. Poor customer service, Poor Company. Y'all Pigeon Birds Can really go take a permanent flight to "HELL N REST N PISS"!
We apologize for any inconvenience you've experienced with Pigeonly. I can assure you that we are not a scam, Customer satisfaction is our top priority. I will be more than happy to assist you with any issues or process a refund if needed. How may I help?
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Hi Brandon, I apologize for this inconvenience. Yes that is a fee that is automatically charged to Pigeonly accounts depending on your subscription type.The good news is our refund policy is simple so if you were charged incorrectly the appropriate department will correct the issue and refund the charges right away. Have you received any refund as of yet?
The process to receive a refund can be as quick as 3 days but can take as long as 14 days, depending on your bank.
I will be more than happy to locate and refund any charges that were done incorrectly if it has not already been done.