PigeonlyReviews 1,017

Kristen and the staff at Pigeonly have made my separation from my
Husband so much easier than any phone company I've ever had to deal
With. I'm currently in the UK and have zero access to the phone company
At my husband's prison so Kristen has been helping me deal with the very
Unprofessional company we have to deal with through the prison. I can't
Thank her enough for everything she does for me. If I need topping up or
Anything she is wright there. Its been so stressful having to deal with
Securus but Pigeonly are the personification of professional and they
Are really understand the hardships we suffer as the wives and loved
Ones of incarcerated men. My stress levels have gone right down because
Whatever I need Pigeonly is right there. I've been dealing with them for
Almost a year now and if you want good rates with exceptional
Service... Pigeonly are the ones to go to. I'm recommending them to
Everyone I know.

Before Pigeonly I have been stressed to the max trying to talk to my boyfriend. I have been spending an insane amount a week or just a few phone calls. This makes trying to support him and comfort him as well as him do the same to me make us both just irritated. Thanks to Pigeonly I will be spending way less and won't have to worry about money. The service was easy and super helpful. I highly recommend it to anyone who has an incarcerated loved one.

This service has caused me SUCH a headache as multiple charges have been coming out of my bank account nonstop for MONTHS now! I had just ONE order of pictures that were to be sent to a loved one (which was NEVER received) & after that, they had all my bank information and continued to charge my card 2,3, sometimes 4 times a month! I've called multiple times to get things straight, they only refunded a few of the fraudulent charges, & at this point I'm just gonna get a lawyer as well as the BBB involved. Freaking ridiculous! Please BEWARE FOLKS! Don't lose your hard earned money on SCAMMERS!

Hidden fees? Yes. Multiple fraudulent charges per month? Yes. No support? Correct. All negative reviews are accurate. If you are thinking about using this company, find another. There are others. Read the positive reviews on here and visit the reviewers' profiles. You will see that many are fakes/bots, and/or paid to write false positive reviews on other scam websites - Usually the same websites, too. Very interesting. Don't feel bad, or think that they are "just a start-up" like you will often see here and there on a Google search. They are stealing your money, hoping to get away with it, and they don't feel bad about it. They continue to charge you, and will take months to refund you the money. I once threatened to go to my bank, and I had the refund the next day. The next time I tried, it didn't phase them, and they took their time. Sadly, you are better off cancelling the card once they have the info. The downside is that this company is significantly cheaper than other inmate services - and they know that, I'm sure. But it's not worth getting your money stolen. So... Thank you, Pigeonly. Next!

Essentially a scam site. 1. First red flag, you HAVE TO set up a recurring charge on your credit card. 2. It might work for some prisoners who have to make expensive long distance calls to home and family, but it is useless for local call prisoners. But they don't tell you this on their web site. 3. I could not find a way online to cancel my account once I had initiated it. I had call an agent to cancel. We'll see if this even works. Otherwise I'll need to dispute the charges on my upcoming credit card statements. 4. To find out how the operating procedure for initiating the prisoner calls I had to go to a third party site on Youtube and that's where I realized Pigeonly was only useful if the prisoners had to make expensive long distance calls from a Federal prisoner. Really sleazy site.

At first I thought this was the greatest thing! I could send pics, a letter, an article, a postcard, etc. But then I noticed this charge from them that I never authorized, and not just from one account, they were taking it from any card I ever used, even if I had deleted it. 7.99 every 10 days. So I call customer serivce number, I waited for over an hour on hold with no one ever picking up the call. So I went to the online chat. This person only had the capability of filing a report with billing. There was no way to get confirmation, no number to talk to them. They sneak money out of your account, then make it so you can't even talk to someone who actually works for this company.

This services is so skep an has taken double payments every time even after removing way of payment is taken off. Records are not accurate on your profile page of payment history. No live person to speak to an emails are not answered. I have lost everything an single mother that tried to let my kids stay in contact with their father take from them for 25yrs. Proof of the double payments in photo. BBB needs to know how they have done im sure a lot of others as myself.