On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great way to stay In touch with your loved one and its cheap easy and quick. Very easy to use to send pictures to your love one to keep them up to date with the family
I am so pleased with pigeonly for the ability to communicate with my son and send him pics. My son's incarceration is hard enough and pigeonly makes our time away from one another a little easier.
There was this issue if you guys double billing my account. I called and it was taken care of. That's my only complaint, therefore, all is good.
Pigeonly lets you connect with your loved one without spending a fortune. My husband has received everything I've sent on the day pigeonly said it would arrive. It's fast easy and reliable.
Please send my letters to. Other my son and man. I keep getting the printed letters back to me instead of th them getting them
Pigeonly goes above and beyond to insure your happiness with their company. I recommend them to everyone I know and don't know. I'm always able to keep in touch with my family. From my heart thank you Pigeonly from myself and our families. Happy Safe Holidays to everyone Christmas
I paid twice yet to SEE my first refund. I got a number from them that doesn't work at the jail my inmate is at. Pigeonly is totally ignoring me bow. Tomorrow I will be calling consumer rights on these people about my money and their service that doesn't work. Also I will be calling the Attorney General.
It's a great service and saves money in the long run but my incarnated person didn't get messages while I had to trial period
Hello Chery and thank you for your feedback. We regret that you your trial expired while waiting for delivery. We would love to make it up to you! Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
This is a terrible company.my brother was released October 2018. I cancelled sub 4 times they refunded $21 had contact bank to finally have them blocked Do Not trust this company. Thieves
Hello Morgan,
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
Please give us a call@1800-323-9895 to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
I have been using pigeonly for years with no problems. This year, however, I have been charged multiple times per month for ONE inmate and was charged SEVEN times in JULY. When I called them to dispute the charges, the call was dropped in the middle of me filing a dispute, then when I called back, a "manager" with a dog cough answered saying there was a power outage, but was still somehow able to pull up my file and again, call was dropped. I was unable to get through again. So, I DO NOT recommend you use this service!
I was charged almost 20 times after paying in full for a 6 month subscription to every service available--which never worked. Postcards and pictures took 5-7 weeks for delivery not 3-5 days as promised. Phone number went down on multiple occasions. In addition my card was charged every few days for 5 months for $7.99. After calling and cancelling and requesting a refund the card was charged again! Infuriating. A total rip off.
Bought 1 month at $7.99. Didn't need it after a month, cancelled and thought that was the end of it. Nope. Got charges several more times. Called and had them fix it( on hold forever on the phone!) Got it reimbursed. End of story? No! They started charging again and now charging 3- times a week! Call AGAIN! On hold forever again! They are going to reimburse again.( now it's up to $32.00). I'm waiting to see how long to fix and then watch to see if more charges happen( actually having them blocked with my bank). Service for delivery was horrible. My husband didn't even get his letters till he was home for months! Be very wary of Pigeonly!
My experiences were nothing, but positive. During my husband's transfer, pigeonly offered us a temporary local number while in transition. Then again upon arrival at new location.
Never use the company, they suck and will charge your credit card with out your permission. It took them 30 days to get a letter to the prison facility.
I sent pictures to my loved on and he got it in a couple days. Next month I will try the postcard service, at $2.99 you cant beat that price! Thank u pigeonly
This service says it's to help families to communicate with there loved one well I put my trust in this and never again it charged me 15.99 then 25.00 then another 25.00 and I got to talk to my husband twice and couldn't use it anymore so two phone call cost me almost 70.00 that's not helping families communicate that's straight robbing people and you should be where my husband is and you should pay the prices I did then you may change your way of helping families
Hello Jessica. Thank you for the feedback. We regret the experience but would love to rectify the situation. Your situation would be best handled by calling in to discuss in detail what exactly transpired. Feel free to contact and Account Manager M-F 6-6 at 8003239895. Thank you.
Boyfriend and son both in jail so put both their info on pigeonly. First month was fine and so convenient. Son writes back says don't send them (letters) this way said real pain to get and takes too long. So I follow steps to cancel and the next month I'm still charged I was charged for 3 months after I cancelled only way to stop it was I had to get new CC cancel the one I had been using. I will not do this again.
Pigeonly is a joke when it comes to Customer Service and/or Relations.
I have been in weekly contact with these people since March 22 of this year in regards to a refund.
At first I was told there are absolutely no refunds.
(Until I the next day when I told them my son was never at the facility I paid for.)
I was "granted" (their word) a FULL REFUND on March 28.
On April 28 I received seven dollars and ninety nine cents out of a forty dollar refund.
I have been told on more than one occasion, by David Claiborne, that it is a glitch in the new computer system.
I call and get left on hold for fifteen minutes only to be hung up on. I call right back and my call is never answered by a representative.
I was told that his schedule is very busy so perhaps using Email would be better. (That is not the case. He never responsed to my email.)
Each time I have spoken with this company I am put off one way or another.
They are kind and very appreciative of my patience, but as in the real world they have taken advantage of my patience by sweeping my request under the rug (so to speak.)
Now
Hi Jill, I do apologize for any inconveniences you've experienced. I will be more than happy to assist you on getting this taken care of ASAP. May I please have a good contact number for you?
A wonderfully pleasant experience all the way around. Loving all of the products we've tried thus far which has been photos and phone calls. They are so correct in calling the customer service department heroes I spoke with them on two occasions and was throughly impressed coming from a call center background myself! I would definitely encourage you to trust this company to maintain a healthy affordable relationship with
Your loved one!
Awesome service, very healpful! If you have a loved one that is incarcerated this service is great for phone calls, photos and more. I love it!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Audrey and thank you for reaching out to us. It appears the facility is rejecting your order due to guidelines. It would be best for you to contact us via phone. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.