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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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This online shop is so awesome and amazing. Our work become easier when using this online shop. I very like it cause I dont know the great online shop like this. Well done to the developer.
This is so much easier to use! I can send pics from my phone and calls are way cheaper. Thank you very much :)
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise.
You make excellent effort. Keep it up. Your will get best chances ever to get your dream when you're loyal to your work. You are one of them. You will not lose our expectations.
Hi Syed, we are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly
I love you guys are great. Thank you for helping us keep in contact with family and friends who are in prison or jail. I know that every person I know who's been there say that letters & pictures are about the things that they look forward to every day or week. It's what keep them going till their release date.
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
Best customer service of all time, i am impressed how they processed
I will recommend this to my family and friends
Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Very good app. It provides easy connect to our friends any where and connectivity is also give good... and use also smart. So. I did. Work by it
Hello Naresh,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Nice! Thanks for the good service. I like this much !
For the first time I saw this I was surprice . Good service. I been living at the Philippines right now and all when Im not busy i always visit this website.
Hi Kim,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
I am really not so pleased with the customer service i received bad asides from that i still use it as a reliable source for all that i need to do on it
Hello Deborah and thank you for the feedback. We regret your initial experience with our Customer Service Department and take such issues seriously. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
Thay are made best this ever. Many cute and so beautiful Cards wating for hurryup to get buy and catch out. There are many beautiful design is wating for choose your best Design.
Hello Rakib,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
Save lot of money on calling your loved ones to keep in touch. Appreciate the good service and reasonable pricing.
Thank you so much for your kind words, Latigue. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to speaking with you again in the future!
Tiene un carácter muy atractivo y muy tranpatente es muy confiable y son muy buenos me lo an recomendadodi y pienso usarla
If iam say it in one sentence iam very excellent to say, i very happy to join this website to give review
I'm so grateful for a service like this. I used to send my brother(in jail) articles about your founder(Freddy) then made the connection that he's friends with a lot of my friends and use the service!
I'm working overseas and using this to send letters, cards and photos to an old friend who is currently in a jail to keep in touch. It's simple and affordable to use. I don't need to pay for services that I don't use. Really appreciate the good customer service whenever I need help.
I have to say I have used this company for probably 2 years and for a while they were real genuine, I could always get ahold of them if I had a problem. I could use the website and send whatever I needed. Now I randomly get charged all the time from them, EVEN SINCE I CANCELED THEIR SERVICE FINALLY IN JANUARY AND STILL HAVE YET TO RECEIVE STUPID LITTLE REFUNDS. How are they going to charge me AFTER I cancel? Then I call to complain and the only way I can get through is if I hit 1 saying I'm a new customer, hell if the wait is about 5 minutes they give an option for a call back with your position in line and EVERYTHING. However for existing customers you cant even get through pressing 2. There is definitely no call back option either. And when I have talked with them after pressing 1 they always promise someone from billing will call me back and I swear it's the same 2 female voices everytime! Dont waste your time!
Hello Brittney, When signing up for our services whether online or by calling in there are terms and conditions that must be agreed to before signing up. These terms and conditions state that services are reoccurring meaning each month on the same date. There is also a reminder at checkout that the services are reoccurring. So billing goes on until the services are canceled. Deleting a card from a users end does not turn off the reoccurring billing or delete the card from future billing. Sometimes are hold times are high due to the demand of our services, since then we have expanded the team to handle all call volumes resulting in much lower hold times. Please keep in mind that our hours are on PST so when we are closed there are no live chat options available. Our chat hours are also listed. Our call center is open from 6 am - 6 pm PST.
It is the best way to keep in touch with loved ones and what I like the most is the personal service during my last call where I had quite a lot of questions actually. The staff assisted me in solving all my questions and concerns. Keep it that way!
My last use this service was 1 month+ ago when I stopped the service because wasn't happy with slow response from the customer service. Due to their price is still the one that is fit my budget and easy to use, I decided to try again. The service has been improved since then. I purposely went to call their customer service to ask something and get response quickly. So ok, I'll keep using.
Dear Andrew, Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Thank you for giving us another chance. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Excellent for Prom Dresses and also have awesome Wedding Dresses And it's also quite good for party dress at the Evening Dresses. I orders some dresses. And also saves me time & money.
I wish I had seen these reviews earlier. They completely rip off money from your bank. I have called them bunch of times, demanding my money back that they charged for no reason. They promise every time that I will get refund. However nothing comes from them. Instead I was charged five more times after that call. This is just ridicules. I can't believe that they do this to people who are already in pain. By the way this is the first time I am writing a review. I guess you can assume how much this hurt me that it pushed me to leave a review...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Perfect example as to why we value your feedback so much, to know where and how we can improve. Thank you for choosing Pigeonly. We hope you stay well!