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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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Im so happy to be using pigeonly thay make everything easy to know about the one you love. It worth and i would recomended deeply
This company is decent if you provide photos for you love one, however the phone number they provide you, does not work most of the time, i contact them already multiple times, i funded the account as well, and my inmate still has issues using the phone number as the calls don't come in at all. But if you need it to send photos without a limit, this app is good for the photos, and greeting cards.
Hello Jesus,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We are sorry for the troublesome experience you've had and your feedback really helps us get better. Other than that we are glad you are enjoying our service, Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with their loved ones. Feel free to call us at your earliest convenience any time from M-S 6-4 P.ST. At (800) 323-9895 so we can help you with the process of signing up. Stay well and have a wonderful day.
This is a mon-fri service. If you have any problems on the weekends it doesn't work. They never answer the phone. They aren't helpful at all.
I have 25 on my account and the number still doesn't work. It picks and chooses when it will work.
Hi Debrah,
I apologize that we did not reach the 40-60% off I am glad to know that your other services are working smoothly but deeply sorry for the experience. Sometimes certain facilities have additional set rates which is something we nor any other phone company can deduct from, feel free to call your facility to verify what their set rates are. Thank you for being a customer with Pigeonly, we try our best to get the best deal possible. If you have any more questions or concerns please do not hesitate to contact us@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST. Have a wonderful day!
This app does is all! From pictures to post card to phone calls! All in one... One stop communication shop!
WHi Tiffany, we are pleased to hear you've had a great time with our company! Thank you for this wonderful review, we praise customer loyalty please give us a call and ask about our three, six, or twelve-month subscriptions and what more we have to offer for you when you get a chance. Serving customers like you make our jobs more enjoyable.
I completed a survey, though I never received the 10 dollar offer. Also still have yet to use or complete calls or videos.
Hi Sheena,
We apologize for any dissatisfaction you have felt. If you still need any further assistance regarding your account, feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Ive had two different accounts for two different inmates, returned. Due to the envelopes addressed WRONG! THE MOST RECENT WAS SOMEONE ELSE'S PHOTOS MIXED UP, THEY ARE NOT WILLING TO REMBURSE ME EITHER.
This is a very amazing website to send your loves ones that are in prison. They will enjoy every greeting cards. Photos
This business is pretty amazing you can send pictures, post cards, letters, and regular cards. You can choose a card they have or you can create your own
Hi Meghan,
Postcards is also one of our favorites too! We recommend testing out sending articles next, its an easy and informative way to stay up to date or learn new things. Thanks for choosing Pigeonly.
Best and fastest way of connecting with your loved ones in prison. Litterally! You guys ROCK Pigeonly.
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Thank you for helping me today i am glad you were there it's all overwhelming and thank you very much
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I like that I can send anything anytime and any size. Whether it's 2 or 20 pics good quality he really enjoys them and it's working out well for us.
It lets me know when my letters get shipped out and when there delivered. It's helped me stay in contact with my husband
Hello Latoya, keep in mind you also have access to five other services that are unlimited too! Thanks for choosing Pigeonly to stay connected with your loved one.
I love how i can easily send photos to my S/O for amazing prices. Im never leaving this app until he gets out.
We are incredibly grateful that you have chosen Pigeonly! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. Call us to inquire about our current BOGO deals and our 3, 6, 12 month discounted subscriptions! We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
This service sucks. The phone service takes for ever to work and for funds to go through and now my pictures won't go threw
Hello Jennifer, here at Pigeonly providing our customers excellent service is our top priority I apologize your experience has not met our standards. We are delighted to have your service with us and are more than happy to help fix any issues you are having please call us at your earliest convenience@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST
This is a great way to keep in touch and send to your loved one in jail. Unlimited amount of pictures, letters, greeting cards, and postcards! Customize or select for standard ones! Delivered in a timely manor! Reasonable pricing! Cheaper then using other websites! I love pigeonly!
HI Bridget, welcome to Pigeonly! We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words.
I will never stop giving 5 stars I wish they gave more then 5stars as an option u guys r amazing ty so much
Hello Jodie,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
I like this website it helps a lot. I don't have as much anxiety sending pictures to my boyfriend on here as I do in the mail. I get notifications when they are packaged and shipped and then again when they are delivered. The only thing that I have had a problem with on this site is when I have tried to send a greeting card it stays on the page that says 1% updating images. It never fully loads it just stays on the 1% uploading images page. Other than that everything else has worked great. I did send my boyfriend a postcard and he did receive that.
Hey Brandy,
Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers too loved using Pigeonly. Please call us whenever you can so we can get this bug fixed as soon as possible.
I love the way this system works, only I'm disappointed because it sais unlimited but it won't let you send the way you would expect to it being unlimited. One order takes more then a week and longer for the other party to receive
Dear Lydia,
I sincerely apologize for the confusion the reason you are only able to send only one of each product at a time is that we don't want the facility to throw out any of your important mail in case they have a restriction as to how many mail orders of the same product can be received in one day. Mail is sent through the regular post office so that may affect the time it takes to arrive. Please call us if you have any questions!
Pigeonly is AMAZING, i am able to communicate with my loved one at an affordable price. Keep connecting families Pigeonly
Hi Zibele,
Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers too loved using Pigeonly.
I love this services because I Don'tt have to pay extra for printing or shipping. I just wish we had more options on the custom cards. Over all I am very satisfied with it.
Hi Diana,
We are happy to hear you had a positive experience at Pigeonly! We value your input and encourage you to let us know more details about your experience with us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gladys,
Thank you for giving us a shot, we are ecstatic when we know we have met someone's expectations. Thank you for choosing Pigeonly!