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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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My mail was sent back to me for several months. When I called to ask why, I was told as long as I have his prison number it should get there. Not so. The correction industry wants you to address the envelope they way they want it addressed. I followed their protocol but still it was returned. I then asked pigeonly why I should use their service if my mail continues to be returned? I'm still waiting for a response.
Thank you so much for your services. I love you guys so much. I hope you stay around forever and spread all over the world
Dear Shonda, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Canceled my subscription back in December but a charge comes out of my account now in March. The service rep says an update to the system must have charged me erroneously. Really? She said it will be 3-14 business days before I see a refund. I'm fine with that but question is, how is it that they're still charging me if I canceled my subscription?
Hello Carla, we understand your disappointment but I will guarantee you a refund if you were incorrectly charged. Unfortunately, we did a system change and it duplicated some subscriptions. Thank you for bringing this to our attention we agree what an inconvenience this is. As a company, we want to apologize and will correct this, if you need any further assistance call us Mon-Fri 6am-6pm pst@ 1800-323-9895. Thank you for your understanding.
I'm writing this because my boyfriend is in jail they can't get no postcards no greetings none of that stuff that I can use on your website only thing I can use is your phone but y'all want to charge people $19 or something that they can't use all of it only thing they can use the phone service and I don't think that's right I try to call talk to people but they can't do nothing about it y'all need to change that y'all can't tell somebody that they have to get the whole set if the place that you loved ones is at can't get everything I don't think that's right I've been with you for two years and I just cancel my service with y'all.
Hello Miss Nikki, I am gutted to hear we weren't able to provide you a better service solution. We value our loyal customers and would to make things right with you. We are currently under system changes but if you call us back and ask for an account manager we would be happy to assist you with something more fitting for your needs, thank you for having chosen Pigeonly for so long!
So far so good, everything going good, now just seeing how good the phone call goes, But one thing for sure customer service is great
Dear Betty, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
It's a good way to stay in touch with your love ones in this time of them when they way. Its a good way to get them what they need also. Great job!
Hello Krystal, Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and Yes! Don't hesitate to contact us@@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST if you have any questions or concerns. Once again thank you and have a great day!
I was charged twice in two weeks for phone service but never received a phone call... I'm calling the better business bureau and my bank... they are stealing
Hi Sheila, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. I sincerely apologize for the confusion, please give us a call at your earliest convenience at@1800-323-9895 to make things right with you as soon as possible as we believe there was a mistake! We really value your business with us.
Great and easy to figure out and helps keep in touch with your loved ones in the time of need just a all around great business
Hello James!
Welcome to Pigeonly, we invite you to test out all of our six different services so you can take advantage of everything you plan has to offer you. If you have any more questions or concerns please do not hesitate to contact us@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST. Have a wonderful day!
It's awful. Nobody explained nothing to us. Told us unlimited talk didnt happen. 35$ later and only talked 2 times plus the letters they mail takes 2 weeks to get there. Also promised that 10$on us had 3 friends join as well got nothing but more fees.
Hello Tina and thank you for the feedback. We take customer service very seriously and make every effort to rectify the situation. Due to the complicated and sensitive nature of your accounts, it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.
For some reason I was charged the phone fee and then charged $20 twice for sending pictures twice when it said free and included with the service. I can do it by mail cheeper than that.
Hi Hannah, thank you for the feedback. We take customer service very seriously, Due to the complicated and sensitive nature of your account, it would be best handled via phone in order to get your issue solved once and for all. Feel free to contact an Account Manager M-F 6am-6pm 1-800-323-9895 at your earliest convenience.
I just opened up an account. I have sent an email and a postcard. If they get them and are satisfied with the product I will be thrilled. To be able to stay in touch will be wonderful.
Hello Diane, thank you for giving us a shot, we are ecstatic when we know we have the opportunity to exceed someone's expectations. Thank you for choosing Pigeonly!
My daughter's dad was recently incarcerated and in a a facility over 4 hours away. We had been buying stamps, envelopes, printing pictures at the store and purchasing bigger envelopes with additional postage as they cost more to send and using their ridiculously expensive phone system and website that had a high number of fee's to be able to talk to him and put money on his commissary. I stumbled across the info for Pigeonly a few days ago and decided we would give it a try and I'm so glad I did! My daughter can send unlimited pictures, letters, postcards and money on his phone from our account, we're not charged ridiculous fee's and the money for calls lasts longer as it's a cheaper rate when you call through Pigeonly. We also save money since we don't have to buy stamps and writing supplies, Its helping my daughter feel better and closer to him and like she can interact with him! We love Pigeonly!
Hi Jessica, we are so pleased to hear you've had a great time with our company! Thank you for this wonderful review, we praise customer loyalty please give us a call and ask about our three, six, or twelve-month subscriptions and what more we have to offer for you when you get a chance. Unfortunately, some facilities already have a set rate regardless of whether the number is local, out of state, or long distance. Hopefully all else is well!
Pretty cool. I don't like that I have to wait for something to fully process before I can send another message. Also I wish you could use a phone calling service for Shelby county through pigeonly.com.
But overall it's a neat way to stay in touch with incarcerated loved ones.
Hi Leslie, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. I sincerely apologize for the confusion, the reason you are only able to send only one of each product at a time is that we don't want the facility to throw out any of your important mail in case they have a restriction as to how many mail orders of the same product can be received in one day. In the meantime, while you wait for one of your orders to process, try out one of our other services like postcards or articles. Enjoy!
I've really had a good experience using this to communicate with my boyfriend. It's been very self explanatory and things get shipped and delivered in a timely matter.
Hi Kristy,
We are glad you get it too Kristy, why go through the hassle when it can all be done from the simplicity of your phone, tablet, or computer?! Thank you for your awesome review.
I was able to navigate through the site quicky and create my order and it shipped next day and that is greatly appreciated.
Hello Dee,
We are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly!
Best way to send mail virtually. Fast and effective. My inmate loves the articles & postcards. I would highly recommend.
Loving it it allows to keep track of your letters and postcards you send them. Once they deliver it they post it on the app.
Thank you Erika,
We are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way with various options to choose from, I'm so glad our services reflect just that. Thank you for choosing Pigeonly
Pigeon is an awesome service. Highly recommended. Easy to use&quick delivery to loved ones during hard times.
Hi Renee,
Glad you are enjoying our service, Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and we are even more delighted that you are a customer of Pigeonly.
This site is the best, saves sso much time and money! And allows the person incarcerated to stay connected with there family.
Hi Jennifer,
That is exactly why we are here, we are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly
With the calls being $4 I never miss a call. When my boyfriend was calling from gtl it cost way to much
Hi Brittney, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We are so glad you included us when it came to cutting down your costs for communication! We Look forward to speaking to you again. Best Wishes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cynthia, Please give one of our account managers a call at your earliest convenience@1800-323-9895. We will work with you and the facility to our max ability to make sure we do everything on our end to correct this, thank you for choosing Pigeonly.