PigeonlyReviews 1,017

I made a payment for 3 months subscription for $57.99 but ended up canceling the same day because of misunderstanding on what it was I was getting. I made the purchase on the 8th of may was told 7-10 business days for me to see it back in my account. Called on the 20th of May and spoke with the representative named Shane and she said she would expedite my refund, To top that she told me that they don't refund? That it's final sale which I was NEVER TOLD THAT, then she puts me on hold and comes back to tell me that she will expedite my request. No email in regards to confirmation on me going to receive my request and still no refund after more days have past. I've worked in customer service for many years and never treated a customer the way I have been treated. I have a loved one who is incarcerated and the prison he is at do things differently so therefore there was no use for me using this subscription. All I want is my refund I shouldn't have to wait this long omg. ANOTHER UPDATE! 5/30/2021. I called yet AGAIN and asked to speak to a supervisor & was told that one will call me in an hour I NEVER received a call back as promised and a damn email! Why reply back and just tell me they need to work on training? Where is my refund? It's been long over due IM SO SICK OF THE LIES FROM THIS COMPANY! I talked to how many different reps already and they all say the same bull$#*!

One I hate the fact that you have to wait for one order to finish before starting another. Two I think it takes too long. My order was processed in like 4-5 -days and then another 5-5 for arrival too long in my opinion. Especially since I got the premium. And last but certainly not least actually this is the one that I'm most mad about you have to pay $19.99 per inmate. I thought omce buying this I could writer and send pics to more than one inmate considering my bf and brother are both locked up
So not worth it dissatisfied to say the least.

So this company sucks, their system is incomplete. Web site and app all have major issues especially when it comes to the account management section. I uploaded a photo to send to my cousin, well they send 2 copies of the picture one was a post card with a note on it. Well the Maricopa jail wont accept pictures with notes on them so they both got returned. Why did they send a picture to the jail knowing the system wouldn't accept it. Also i was supposed to be charged once for 26 bucks, they charged my card every week, guess it was a system error. Stay away from these guys, use the jail or prison's other options.

I canceled my Pigeonly account last night after my mom told me that I got charged 3 fking times! I'm
Going to the bank to see what they can do. The only reason I got this is to send pictures to my friend who's in prison. Anyone else had this issue? Wasn't just me, one of my friends as well.

I read "Cathy"'s review and had a very similar experience. I cancelled months ago, changed my card, and called the service about the unauthorized service to no avail. I had initially got the service to send articles and pictures to an inmate but the website gave me wrong information and the articles and pictures that we sent were not allowed to be sent from the company. This service is such a scam it isn't even funny. They will charge you months after you cancel for a service that sucked in the first place. -100 out of 10

Unethical —They promised phone calls, video calls, and computer connections. They promised delivering photographs and postcards. They did none of those the kiosks are non-usable, and I was charged for three months without them providing the services. I need to speak with them five times in order to get one of the months reversed. Don't waste your money

I cancelled my subscription in February, and so far, I have been charged $100 for services I am no longer subscribed to. Customer service has been no help, and I am STILL being charged, despite having been in communication with them for two weeks over email and having spent hours on hold with their "customer service." I would not recommend using their services unless you have hundreds of dollars to spare for no service and hours to kill waiting on hold.

UPDATE: 7 Months later, Pigeonly is at it again. They have begun charging my account again, 39.99 three times within the last week. This is a criminal company and they should be prosecuted for their illegal behavior.

They take money out of your account when they are not supposed to, it's NOT unlimited calls, half the time the inmate can NOT get through, and the letters take forever to get to the inmate. I have had this company since March and have nothing but trouble. My boyfriend has NOT been able to reach me in 5 days but has been able to reach other family members through another company. I have called them numerous times about this and they keep telling me it will be fixed and they are working on it. I am extremely frustrated and they don't refund you, so I am stuck with this non working company

They continue to charge me with no subscription. The just charged me 3x within 7 days. Should have negative stars.

If you use this service don't put your card on file for automatic payments because they will withdraw your monthly payment amount several times and it takes forever to get your money reimbursed! I have had this problem several times and it still happens. They have taken at least three payments within a month. I've complained and now I'm canceling my subscription. Oh yeah! It will not allow you to delete your card from your account so they can just boll you when they get ready!

Scam dont dont do it. 7 day free trial is a scam. They say they won't charge your debit card till after the 7 day free trial.? Wrong. As soon as you get in the credit card they bill you and they will not give it back to you do not repeat do not trust this website

Just an FYI - I had them blocked by my bank so they couldn't continue to debit my card and they used a different business name to get around that, so they were able to take money out again this month. I am going to have to cancel my current card and have a new one issued because they will not stop debiting my account. It's bull$#*! really. And then their customer service team wants to respond to this saying to call and they will take care of it. I CANCELLED MY ACCOUNT ON MARCH 4. Since then, they tried to debit my account for March, April, and May, after telling me that my account was cancelled and I would NOT be charged again.

Be careful when you search for these types of providers - I got linked to this very questionable company, got disconnected twice trying to figure out what happened, could not find anyone who could answer questions, and had to cancel because the service is misleading and useless to me. It's hard enough trying to get straight answers and signs of intelligent life from 5-0 much less vendors, so don't bother with Pigeonly unless you like the way the whole system makes you feel and you don't mind dealing with jailers and those who profit from suffering.

Once, again, no contact. It has been 48 hours and no one has returned our calls even though we have been 'keep your place in line" twice on two different numbers. Two previous emails remain unanswered. There is never anyone on the "LIVE" chat. I have checked all hours of the day. I have spent $50 so far and have received absolutely no communication from the company despite repeated attempts to contact them. I am calling this a SCAM. It would be awesome if it worked. It doesn't. I am screwed. I still can't talk to my son. I will be posting my review on the internet.
Kim *******@yahoo.com*******910

Stay away from this company. They steal money from your account and do not reply to emails. They have taken over $80 in one month and tried to take more money today. My bank is dealing with it as a fraud case. I had to cancel my card in order to stop them stealing money from my account. Stay well away. I'm going to write this on every review page that I can to warn people about this company.

I was continuously charge for 3 months and my pictures were never sent they actually we're returned to Sender 2 months in a row and I was again charged the monthly fee I guess they attempted to resend them without success but still charge me

Please be careful with this company $60.00 of unwanted charges and it continues. Once your in you are in until you shut down your bank account. They use overseas Indian customer service reps. Absolutely no supervisors or management. If you have been charged after requesting a refund please contact me at *******@gmail.com we will be filing a class action lawsuit against this company. Please make sure you make them email you while your on the phone. Make sure the email explains that you will be receiving a refund. Be sure to record all phone calls. Check your state wire tap laws before recording. My state has a one party consent wire tap law. So I can legally record all phone calls made to pigeonly. Don't just close your bank account, allow them to continue to illegally charge you. The more they charge the better our lawsuit.

I cancelled my subscription in February and have an email from Pigeonly support confirming the cancellation on February 11. I have been billed two months in a row since cancelling the subscription. Clearly, this company has problems. I would not trust them with your credit card number.

Cancelled my subscription in October of 2020 and they charged my credit card in March of 2021. FRAUD!