PigeonlyReviews 1,017

Sent fast and hopefully it will not get returned because the website knows the rules for mailing inmates letters

This service helps connect you with your loved ones and keep you connected. I know because I had it.

Your love one can Receive real photos of you and your families the only downfall is I wish they had an app to make it more easier for us to get to

It's ok. Think it makes it easier to look up what you need to. Like video visits, commissary, phone mins and etc.

I have not found a better site then this to use to send my husband postcards with. They show up in a timely manner and are of good quality. He loves waiting to hear his name called to see what his post card looks like this time. Easy to use.

Amazing site to keep in touch with your loved ones, the site is so simple and organized, I love everything about this site, I keep in touch because of this site

I found that using Pigeonly was so easy to use unlike other sites like theirs I have used before! It offers many different services all in one place and have been very prompt in getting the letters and pictures that I have submitted processed and sent out with no delays or issues! I look forward to using their site much more due to the pleasant experiences that they have currently provided!

There website was great the only thing is they need to update there jail addresses but other then that there website was easy and simple to use.

It was quick and easy and I would recommend it to anyone who has a loved one locked up and wanting to send them pictures

They are always there to help you and your love ones. Give you the best cheapest rates for you to stay in touch with your love ones who is incarcerated and they do great photos my husband told me today they was wonderful photo. Try them out best offers

Kinda impressed. 7 day trial period that actually appears to work. Will update when I find out whether my bf actually received

Canceld after 1 day, didnt use none of ther services, thy said thyd refund my debit card, but did not. Instead thy have charged my card 3 differnt times. Thy wer supposd to refund 24.99 on march 8th, never did. Thn charged my card$19.99 on march 23&march 30. On july 22 charged $26.06 on my card, all unauthorized! Customer service is crap, cant get know one to answer me back, or refund me my money thy keep taking. They steal and lie, thy shuld b shut down! Im thinking class action lawsuit against this company. I hav all the proof on my phone, transactions on my card account, and email reciepts.

Pigeonly is guilty of multiple counts of fraud. They did not provide the inmate location service that I paid for (gave me incorrect information). Then they billed me several times a month randomly, for no particular reason (they just wanted more of my money, I assume).

They would not stop billing me, even after I told them several times by email and messages on their website to cease. That was in April-May, 2021. It continued until I had to cancel my credit card to get them to stop.

But WAIT - these guys simply won't give up with their scam!. Today I received notice from my bank that Pigeonly again tried to charge my cancelled credit card!

The people behind this fraud need to be in prison themselves.

This is a joke!;! Signed up for monthly service on 6/20. By the 25th it still had not sent my letter, card, postcard or photos. It was a 7 day trial but they scam you. It says they are sent right away for their 19.95 monthly fee but all they do is take your money! NOW WHY WOULD ANYONE PAY FOR THE MONTHLY IF NOTHING WAS SENT DURING TRIAL?
DO NOT SIGN UP! COMPLETE SCAM!

To pay 19$ a month to send pics and letters sounded like a convenient and good idea but it takes about a week sometimes longer then that for pigeonly to even print and then takes a couple more days to mail your pics. I can go and get my pics printed and mail them myself alot faster and alot cheaper. The letters also take the same amount of time. Also the phone funding extra 26$ on top of the 19$ a month... I put money on and they take it out of your bank instantly but it takes 3 days! For it to hit the account so your loved one can call you! Unacceptable! Any other company like icsolutions etc it's instant. The wait time to even speak to someone is long, and when you do speak to someone they tell you they fixed the issue when they do not. I was on hold for a total of an hour yesterday, spoke to 4 different people about my phone funds and all 4 people told me they would put the funds into the account so my fiance could call me and it never got done! I put it in about 5pm on Monday. Called all day Tues to ask what was going on, and then wens at 1030am the money was finally put in. Will never use this service again!

Their claiming the monthly service which was 19.99 would allow me to send unlimited greeting cards. So I signed up. Picked a card and dent it. About 5 days later I wanted to send another. Well, when I tried to send it Pigeonly didn't allow it stating I needed to wait for the first card to be shipped before I could send the second card. How is that unlimited. Clearly that is a limit they have set. When I contacted cust Serv they replied with this be. They said the reason is because they don't want the jail to end up returning or reject the cards just in case there are limits as to how many cards, sent separately mind you, an inmate can receive so they are protecting me. That's nonsense. First of all they should know all jail and prison mail regulations. As of today they have not cancelled my service which I requested, and are repeatedly attempting to get payment from my account. This is a bogus service and ate not professional at all

Paid for 2 months, postcards were returned to me, I tried to call and email them to cancel no answer in over 4 weeks, I had to call the BOA and put stop payment. After looking at the postcards I sent to my dad in jail... the pics I put on them were printed on a dark blue card could not even see the pics... what a waste of money using this company would be throwing your money away. And their customer service is some of the worse

Rip off! They charge $19.99 for "unlimited access" to there services but they only allow one per item to be sent until they're delivered. Only at that point can you attempt to send anything else. Below I will attach photos of when I first sent some thing on May 10,2021 and it is now June 2,2021 and I'm still unable to send anything further because they haven't marked everything as delivered yet. They offered me a free phone line provisioning for a phone number(that my loved one CAN'T EVEN CALL because the number doesn't work) and then charged two times ($26.06 fora total of $52.01 in two days) for something I didn't authorize! And I tried to chat with them first, and on multiple occasions and it always said that they were off-line. So then I had to call and wait for a callback because they are never available. Once I finally got a callback on two separate occasions I had to explain the situation and they reassured me that they would refund my account. I received A refund three days later BUT they charged it back to my account the next day! I did not, in any way, shape or form authorize this and now I'm waiting for yet another callback to deal with this rip off company! My loved one has received only a couple of things in the month that I've sent through this site and the first letter that was mailed from them got denied because of an unknown substance on it! I called the company and they said they would reset my letters for the week and never did. This company is RIP OFF so be forewarned! I found much better apps and sites for Communication with my loved one that are much quicker and a lot less expensive! And these other sites actually help other families that are in need. Unlike Pigeonly that basically steals from people and doesn't deliver!