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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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It's so awesome to use this. It makes it easier to write letters and to stay connected with your family members who are in jail. Its way better than the other facilities that dont have pigeonly. I believe this is the best way to go. Thanks so much. You guys are a life saver.
It's a nice app an they really helped with connecting. I would highly recommend it now I don't have to stress on how to connect with a loved one
Hello Lacy,
Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Happy with site so far. I am struggling and this helped ease my worries a little... Farrah
Farrah thank you for your great review, we hope you continue to have easy and convenient time using our services to contact your loved one.
Its so fast and easy and they found my lived 1 right away! It wa sso easy sending pictures and messages!
Kyra! We love that you love our service and we thank you for choosing Pigeonly! Thank you for your amazing review.
It's so much easy doing it online than having to send it thru actually mail. I like that you only pay one monthly fee and can send pictures and letter free
Tyveona we try to be reasonable so now you're able to use all of our services unlimited! Thank you for your review and we hope you enjoy sending pictures, letters, greeting cards, postcards, and articles too now!
This app is absolutely the best I love that I dont have to buy stamps or go to the post office the mail has been awful so this is a relief 5 stars
We are glad you get it too Amanda, why go through the hassle when it can all be done from the simplicity of your phone, tablet, or computer?! Thank you for your awesome review.
I'm paying the same price for the calls as I did through connect network im not happy at all that is false advertisement.
Stephanie, I am sorry to hear your experience was less than 5-stars and we were unable to save you any money. If you’re open to discussing your experience further, please call 1800-323-9895. We’re here M-F 6 am - 6 pm PST
Great low prices very affordable I got the letters for $0.99 each for the first month and $4.99 after that with auto pay I'm going to get the voice calling
Hi Megan we are delighted you chose to use Pigeonly to get a hold of your loved one! Thank you for your wonderful review.
Very useful when connecting with your loved one at anytime and at all times I hope you to can enjoy this way to connect to your loved ones
Thanks for the feedback Renacka. If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
It has been easy to use. No complaints. Help center gets back to me fast. It was easy to find my husbands information. Even after he was transffered I was able to loacte him and send him pictures. Best rates as well.
Melody, that is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I am extremely satisfied with how fast my brother got the pictures i tried mailing them myself any the jail kept send them back to me thanks you guys alot!
Thank you so much for your review! The photos is one of my favorites as well! Next time, you should try our post cards or greeting cards it’s great during this time of year!
Love the service. Better to stay in contact wit my loved one. Easier to get pictures to him, fast love it
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
This is a fantastic, efficient service, I sent 16 photos within minutes of creating an account. I would definitely recommend this service to anyone. It will bring lots of joy to you and your resident!
Thank you for an amazing review! I'm so glad you were able to contact your loved one in an effortless and efficient way please don't hesitate if you have any questions or concerns@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST
Great way to stay in touch loved ones n keep them in the loop while they are gone n behind that gate its a very great thing you have here
Jay, I am glad you are enjoying our service, Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
I've tried a few different sites for keeping in touch with my fiance in jail and Pigenly is the best I've tried.The different ways of communicating are amazing affordable and fast delivery for pictures and letters. I have not had a chance to check out all the different products but am looking forward to trying them all. Great customer assistance and very simple to use on my phone and he is happy with the deliveries and the quality of pictures And the bonuses are wonderful. Thank you Pigeonly for being here for us and making it affordable easy and fun to stay connected to our loved ones and helping spread sunshine in our difficult times
After days of searching multiple websites like this one... And no one confirming my relative facility... I came across pigeonly and in moments they found him confirmed it and got me connected to them. It was a good sent.
Hi Kristie, we are delighted to have you as a customer at Pigeonly and are more than happy to help you if you ever need any assistance call us at 1800-323-9895. We’re here M-F 6 am - 6 pm PST
Very helpful. Made searching and taking care of my inmate simple. It's quick and straightforward. I recommend this to anyone taking care of someone behind bars.
Hello Brian, many thanks for your fantastic review. We work really hard to make sure our services are convenient, simple, and effortless to use.
I needed to find a way to send something more than an email or letter to someone special during a difficult time and this site is great!
Dear Nick,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
I think once I learn exactly how it works it will be much better. Is there an app to download? I couldn't find. Keep up the good work.
Hello June, unfortunately there is no app but our site functions just as seamlessly as an application would. If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well
Just mind blowing great no doubt during especially these days of epidemic thanx yall god bless America
Kerry thank you so much for your review! The Photos is one of my favorites as well! Next time, you should try our Greeting cards or Post cards it’s great during this time of year and we have many templates to choose from!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mrs. P we are more than delighted to have you service with us at Pigeonly, thank you so much for your very kind review. If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.