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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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Very easy and quick to figure everything out! This site is a way to connect to my loved one and keep connected with him
Great experience great customer service that agents were quick and honor my coupon very happy with the my experience
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Wanted to add funds, message funds couldn't be added was directed to moneygram, they didn't have the correctional facility available
I am so sorry to hear that you have had such a hard time adding funds for the facility your inmate was located. We offer many services that may be able to assist you with what your looking for. So that we can better understand your concerns please give us a call at (800) 323-9895, M-f 6am-6pm PST.
This app is very user friendly. Everything you need in one place. I'm really glad that I came across this app. Thank you.
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I love this site for your loved ones in prison they get everything done and easy to use. And keep in touch with close ones
Hello Maria,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are pleased that you love the service and are delighted that you are a customer of Pigeonly
I love it! It is so easy and great unlimited phone call with inmate and unlimited plans too... You guys are doing Good job!
Hello Jessica,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Going Great for me so far. Loving it! Letters were sent in a timely manner. Going to do photos next. Love this website.
Meli, thanks so much for your kind words. I’m so glad we were able to get your letters sent out in a timely manner. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Such an easy and yet still very connected and intimate process. Simple, safe, and old fashioned. Love it!
Hi Nicole,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
I'm so happy I found you guys. I excited I can now stay in touch with my fiancee during this difficult time in our lives.
De J, Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
So thankful for this app. They allow you to keep in touch and it's such a fun way to do it. Awesome go. Pigeonly
Dear Torrie,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Love it and this website is awesome to use and I think it's a lot easier then sending
Threw the mail.
Many thanks, Elizabeth for the amazing review! We've worked very hard to keep our services providing you the easiest and cheapest way to stay in touch with your loved one.
Nice app to send letters and photos. Never use this app yet but hope all is good on it. Can't wait to see if my brother gets my letters and photos
Hello Jessica, unfortunately there is no app but our site functions just as seamlessly as an application would. Your orders are normally delivered in 3-5 business days. If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well
So far I've only used the photo part of Pigeonly which was great! Customer service explained the other services that they have to use also and they all sound amazing! Looking forward to trying out their phone service next!
Hello Katrina, I'm glad you've had an amazing experience with us so far! My favorite service is the Phone service because it saves you money and is convenient, please feel free to contact us if you have any questions or comments@(800) 323-9895, M-f 6am-6pm PST. Thank you for the wonderful review and for choosing Pigeonly.
I don't trust Pigeonly. It is supposed to be a communications system but I had an email from them that looked like some kind of dodgey investment / pyramid scheme. Be very wary.
Hi Helen, we would like to apologize for your negative experience at Pigeonly. We would like to learn more about your specific experience and make things right. If you wouldn't mind giving us a call back at your earliest convenience 1800-323-9895 we’re here M-F 6 am - 6 pm PST, we would greatly appreciate it.
Pigeonly is the easiest and fastest way to communicate with your loved one that is incarcerated. Its so much cheaper than collect calls and so much faster at sending letters. Its amazing!
Angela, I am filled with joy just hearing about your experience with us! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Its the best ever, makes things way easier and faster. I love it. I can send pictures letters cards without struggling at all. Thanks for this program
We are thrilled to have you as part of the Pigeonly family Martha! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you and your loved one.
It was super easy signing up and being able to send a letter. I really recommend it to whoever may have lived one in prison.
Thank you Jennifer for that super amazing review. It’s important that you know how passionate we are about providing you the easiest and cheapest way to stay in touch with your loved one.
It seemed pretty easy to set up. This has been a trying time, and I really hope it helps us keep in touch.
Hi Bianca, thanks for your time and review. We are delighted that you are a customer here at Pigeonly and we were able to help you keep in touch with your loved one.
Just try experimenting with pigeonly so hoping it goes well love the pricing offer on pictures and things
Hi Niannza, thanks for your time and review. We really hope you've found everything easy and convenient to use however please give us a call if you have any questions or concerns@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST
Easy, convenient, and affordable way to send greetings, pictures, and funds to incarcerated loved ones.
Thank you for taking the time to give your feedback Jovita. We really appreciate it. Looking forward to assisting you and your loved one maintaining contact! Please let us know about your future experiences.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Selena,
Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.