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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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Being able to talk to my Husband while we go through this situation together for hands down best deals for love one too there incarcerated love ones has been our live line!
What a great way to stay in touch with your love ones... This site is easy and great to send pictures. Easy instructions and fast delivery. I definitely recommend it.
Hi Julie,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Got a $99cents offer as a new client. Good introductory deals and easy sign up process. Would further love to use their services.
Hi Wen,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
I recently found out about this Townsend my fiance pictures to get through this time away and I'm hoping he is getting them.
Update to all... this site has proven to be amazing to me. My fiance recieved his pictures and his not. I am very happy with this and have sent more through here to help him get through his days in. Really recommending this site to other ladies with men in there
Hello Marie,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. So glad you enjoyed the photo service and its wonderful your fiancé received his pictures. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
It was great and easy to use needs a nap and I've only used it once or twice so I'm trying to use it again right now to see if it works better than JPay
Hello Kimberly,
I am glad that you found Pigeonly as a great service and easy to use, we strive to make our services user friendly and easy to navigate through. I am so sorry that Pigeonly does not have an app at the moment, it is currently only online. But you are able to access the website on a phone, tablet or computer. I hope this information helped out, and we are delighted to have you as a customer.
Pigeonly is a site where it makes it super easy fast and affordable to send pictures, letters, add commissary money and much more to your incarcerated loved one. Check it out, you'll love it.
Thank you so much for your kind words, Analisa. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Its pretty cool just cost to much. But I really enjoy writing my letters on here. Wish it was cheaper so I could do more on their for my babe.
Thanks for the awesome review, Maria! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything.
Sending photos to loved ones from directly from phone's are super easy, convenient and are of good quality as well!
Hi Vicki,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
I didn't understand how this would work. Turns out to be pretty easy to write a letter to the person.
Hello Hunter,
Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! If you have any other questions or need assistance do not hesitate to give us a call at (800) 323-9895 M-F 6AM-6PM PST.
Allowed me to send pictures make recieve phone calls and recieve a discount on them. Definitely worth a shot especially with their introductory offer.
Hi Kevin,
Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers too loved using photos.
Great to keep in contact with your loved one who are improsoned. Call, send letters, and photos. Etc
Hi Grace, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to speaking to you again. Best Wishes.
This makes talking to inmates much easier. My nephew is incarcerated right now and our family really don't talk to us so all we have is each other. And it just gets hard taking care of life out here and supporting him in there.
Hi Tracie,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Please let us know what we can do for you in the future.
Extremely happy I can do everything for my loved one in just one site... helps put financially and I don't eveb have to send out mail. Forget to add fubds when its all provided for me on pigeonly... me and my loved one appreciate the effort to making so easy and convenient..
Hello Ivette,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
Very easy to use, straight forward and no frustration definitely recommended. Found my inmaten with no problems at all
Hi Andres,
Thank you for taking the time to leave us such a beautiful review. It's only when we recieve such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
Very good, fast, convenient way to talk to your inmate. Pictures, letters all that.
You can send them anything whenever, they may not read it until later but you can send whenever wherever.
Hi Breanna,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
I really do love this website it is alot much easier to get talk on the phone message and send pictures to my boyfriend in jail
Thanks for the awesome review, Mireya! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything. Have a great day!
Very easy to use and explains info and what to do well. And they let you know prices upfront. Very satisfied
Thank you so much for your kind words, DylanKelly. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to speaking with you again in the future!
Never thought I could find all the services that this site provides, thank you for helping me keep in touch with hubby.
Talk and letters
Hi Perla,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
I am so impressed with Pigeonly.com. They are certainly a inmates family best choice. They are simple and easy to use to corespond with our inmates. I joined 2 or 3 different companies.in last few days. I've lost time and money., I m happy to say this is a company I would recommend to any families that have loved ones in the judicial system. Love rates for sending cards, pictures, messages, You simply sign up and write they do the rest. How easy is that? And the rates are really low. They are having a special. 99c for the first month. Join now.
Hello Glenda,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Just learning just signed up, hoping to figure it out quickly to get this show on the road already!
Hello Megan,
We are delighted that you are a customer of Pigeonly. I can provide you some information about the subscription you signed up for. It is a bundle subscription including Photos, Phone Service, Postcards, Articles, Letters, & Greeting cards. You are able to go online on our website from your phone, tablet or computer and select a service to send to your inmate. Pigeonly has in house shipping so customers don't have to worry about shipping anything out. Pigeonly has same day shipping-meaning it will be printed within 24hrs and sent to the mail office the same day, but delivery can take 3-5 business days to reach inmates, and this does not include screening time. If you have any other questions please give us a call at (800) 323-9895 M-F 6:00 AM-6:00 PM PST.
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Hello Kristine,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.