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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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Why do you have to pay for every single service. Multiple times. Everything should be informed prior to setting up an account
First time using this site and wow it was tremendously easy to navigate through and get what I wanted done right away. I will be using this app from now on to stay in touch with my family. Thanks for making such an awesome and easy site.
Hi Joseph,
We are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly
It's very fast and easy I've told my family about this app so we could keep in touch with our love ones
Hey Whitney,
We tried our best to make the process of signing up for pigeonly services quick, simple, and convenient. I am grateful for your business with our service
Pigeonly has been so great helping me stay connected to my loved one. Costumer service has been great with any issue or questions I might have for them. They offer some pretty good services, letters and photos work great for me especially if I'm working plus you can do all this from the comfort of your home. Thanks pigeonly
Hi Kristie,
Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
It's convenient Nd easy. The Best apart is Being to able to send Postcards, Pictures and Your personal letters all thru your phone.
Hello Cynthia,
Postcards is also one of our favorites too! We recommend testing out sending articles next, its an easy and informative way to stay up to date or learn new things.
Seems like a good value, but ultra confusing and their charging system kept crashing. It still don't know what I actually signed up for or how to use the phone service or pay for it with their broken system.
We apologized for the experience you had. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you have any other concerns, please do not hesitate to contact us at (800) 323-9895. We are open Monday-Friday@ 6 am-6 pm P.S. T.
They should be more detailed with time frames and such. Like how long does it take an inmate to receive a letter sent through the site. But that's my only suggestion so far
Hi Sarah, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Easy to use and convenient. A awesome way to keep in contact with your loved ones during their difficult time.
We are incredibly grateful that you took the time out to leave us such a kind review. We look forward to serving you for all your needs.
Sucks because says 99 cent first month but still have to pay almost 30 for talk so why say 99 cents also for talk first month
Hello Scarlett. We would love to clarify out site's statemen. The. 99 cents is indeed the only fee we collect. The 25 dollars goes straight to the phone provider of the facility and we handle that transaction as a courtesy only (you have the option of making your customized payment to the provider for use of our low rate number.) Any other questions, feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you
Pigeonly is a blessing for me, I am able to reconnect with my Best friend during this pandemic, they offer affordable deals that put smiles on pplz hearts, may the Lord bless this company so the can continue to bless. Families, thank you pigeonly keep up the good work
Seeing that you had an amazing experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Pigeonly. We look forward to serving you for all your needs.
It hasn't let me down so far everything is running smoothly as it should I have no trouble finding a inmate I'm looken for it's just. A great app so far
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Sent my photos to my inmate quick and easy. I still haven't found out if my inmate got them though but it was not expensive either.
Hi Tyler,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I've been use them for over 5 years. I love them I've never had any problems and if I had they were resolved right away. There aren't enough hours in the day it seems especially when we're out here and there in there so there were so many days I wanted to send a pic or a letter but couldn't. Simply because being a single mom of 4 and working 2 jobs I didn't have the energy to go to Walgreens or sit and actually right. With pigeonly it allows me to send pics from my phone I can voice to text my letters and don't have to worry about sending it off cause I never do. Except when I go threw pigeonaly. They also offer more services and it's not goin to break the bank like the phone calls can.
And that in itself is a stress relief and I greatly appreciate it.
Hi Sarah,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Gives me an opportunity to talk to my boyfriend & provide food for him while in jail & it's very easy
Hello Alisa,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
Your ad listed a price for unlimited calls. Not true! I signed up cuz I NEED to save money. You didn't say I had to pay additional $26 for a number, then more money to add minutes, that is supposed to be unlimited. It's already a hard situation, I'm struggling to pay bills, I don't need to be tricked out of money, just to talk to my loved one! Keep your $20 for the survey! I wouldn't do more business with you.
Hello Ann and thank you for the feedback. The discounted rated with our number is unlimited as other companies will increase your rate after minimal use. The minutes still have to replenished when once depleted. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
I have not experience the services yet, but I am excited to be able to see how we can provide for my loved one in prison.
Thank you so much for your kind words, Erika, We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to speaking with you again in the future!
If you love to stay connected with your loved ones pigeonly is the best way to do just that. I have sent letters and i love it!
Hello Misty!
Welcome to Pigeonly, we invite you to test out all of our six different services so you can take advantage of everything you plan has to offer you. If you have any more questions or concerns please do not hesitate to contact us@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST. Have a wonderful day!
Pasting in the pictures was difficult but I figured it out. It is one of the few services to send cards and pictures to relatives who are incarcerated
Hi Paula, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. I sincerely apologize for the mishap, but I am glad it has been resolved and you can continue to enjoy our services once again.
Good experience and I'm satisfied I want to know more about the way yall work and help inmates and im. Happy with the service so far keep up the good work and keep doing good businesss
Hi Robert,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
This is the best website out there to stay connected to friends or family who may be incarcerated! It's easy to use and the prices are great!
Thank You so much for your review Briana. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
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Hello Rachelle,
I am sorry you had to experience paying for each service. Pigeonly now has it's all access subscription to where it includes phone service, photos, post cards, greeting cards, letters and articles for one set price. I hope this information helps and we are delighted that you are a customer of Pigeonly and if you have any other concerns please do not hesitate to contact us.