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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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I really enjoy being able to send my loved one anything anytime. It will help him not forget us while he is there.
Still try to sent picture but didn't work yet. Something went wrong and still waiting for day just to a letter to though and no more letters can be sent until that one go frist. Still waiting 1 day already
Dear Khiem,
We want to sincerely apologize for your experience. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at (800) 323-9895 M-F 6AM-6PM PST. We look forward to hearing from you and earning back your business.
I would not neseccairly recommend this company they have not been able to provide me with even my account balance Their customer service representatives are not very knowledgble. I was not made aware of several features that i assumed would come with the service, like video calls.
I was not made aware that the minimum you can add to your account is $ 25.00
I was not made aware that the initial setup would not be completed and ready for activation and use until the following day.
Just was not impressed with pigeonly. They do not even have an application for download. I had to copy their link on my desktop.
I contacted customer service yesterday to find out how much money was on my second line and they could not help me with this either.
They only positive thing I can think of is that my family member received decent photo copies of the pictures and messages I sent. I really can not even tell if i am actually saving money through their service or not. I am also not sure if i will continue to pay for this service.
Hello Alisha and thank you for the feedback. Your situation is a bit complex and we feel would best be discussed over the phone. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
It saves a lot of time and I don't have to sit and write letters I don't got to go and take pictures out and do all this stuff just do it right for my phone and I am good to go you guys are really awesome
Thank you so much for your kind words, Cici. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Easy to send pictures right from your cell phone to your love ones in prison. Also cheap rates can't beat the deals
Hi Shelly,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
A little slow, some things I didn't understand and there's still something in process so far...
Hello Valeria. Thanks for the feedback. The normal delivery time on any fulfillment product is 3-5 business days. If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I like this website I think it's nice and all but my friend hasn't reached me back how do I know what I sent him he received? He hasn't called the number at all and I need to know if he's okay please if anyway possible get him to reach me thank you
Hello Juvens,
We want to thank you for leaving a review. We hope your enjoying our services. So sorry that you are having a hard time getting into contact with your inmate. Once you place an order it is printed out within 24 hours and should reach the facility within 3-5 business days. Once it is at the facility it all depends on how fast the staff gets the mail to an inmate. The way to get your number to the inmate would be sending a letter or postcard from the website and include the number for the inmate to call on it. I hope this information helps and if you need any other assistance please reach customer service at (800) 323-9895 M-F 6AM-6PM M-F PST.
Its hard enough being away from him, this app services allows me to feel connected to him thank you for helping us connect!
Hi Ricci,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Love this makes it easy to keep in touch with a loved one easy to use was satisfied with how smoothly it went
Hello Melissa,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
I think its a great way to make an easier connection the letts and picture will be getting to my husband alot fast than they would by regular mail.
Hello Haley,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Im. Very happy with the services i have experienced.iam very pleased and happy i will recommend you to others.
Hello Sandra,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Really great business and things they offer on their site. Especially that you can send inmates pictures and don't have to leave your house.
Hello Andrea,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
This was the most easiest convenient site I've ever worked with. Very easy to navigate and understand.
Tonya,
Thank you for giving us a shot, we are ecstatic when we know we have met someone's expectations. Thank you for choosing Pigeonly!
Easy no hassle very sufficient and easy to manage with great deals saving a lot of money I can keep in touch with my loved ones so they don't feel alone
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly
I am having issues learning. But that's me. Lol! Other than that. You gave me a way to talk to my soon to be husband. And without that communication right now. It's been very stressful. Again. Thank you!
Hello Brandie we are so glad you chose us to stay connected with your soon-to-be husband, make sure he receives one of every different service we offer so he can to enjoy it to the fullest extent!
The business makes it very convenient to keep in touch with an inmate. Without the hassle of having to purchase writing material paper pens etc. I love the fact that the letter is processed wen done and inmate will receive it sooner and not have to wait the time limit of getting it thru the mail. So I give it a rating of 5 stars for excellent..
We are glad you get it too Stephanie, why go through the hassle when it can all be done from the simplicity of your phone, tablet, or computer?! Thank you for your awesome review.
Service was easy to use and resulted in less stress! I would definitely recommend them to family and friends looking to keep in touch!
We tried our best to make the process of signing up for pigeonly services quick, simple, and convenient. I am grateful for your business with our service
My experience using Pigeonly has been good. It has several options on how to better keep in touch with your loved ones. The prices are a bit high but overall it is worth it because its a whole months worth.
Hello Angie. Thanks for the feedback! If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I'd never heard of this site until I was on google. Sign up is very easy as well as verifying your account. & once signed up I got a 10$ credit thanks to Pigeonly. Site is very easy to use and very organized as well. 10/10
Hello TL, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Pigeonly. We look forward to serving you for as long as you need us.
This wasn't what I expected at all I paid money to add a line which the inmate doesn't even have access to. So I'm out $25. The pictures and letters take a week or longer to get to the inmate not sure yet if it really works or not because nothing has been received yet.
Hello Jamie. We regret your negative experience and would love to discuss in detail how to make it better. Feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you and stay well.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Susan,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.