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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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I absolutely love this site. Its amazingly cheaper then any site I know. Plus the options of all the post cards and photos you can send your loved one is really cool. Its unheard of on any other phone companies. Plus they do all the work for you by printing out the pics you choose to send to your loved one plus they ship it as well. I really enjoy the fact that they offer the first month for only 99 cents.
After seeing the gentleman on VICE and hearing his story, I decided to sign up to see if it works better than the system I currently use. I sent my first picture today then had a chat conversation to determine the time it would take for my picture to arrive. I was told it would go out today and would take 3-5 business days to arrive. I only live 12 minutes from the facility but it usually take about 7-10 days with the facility checking and distributing mail. I'm curious to see if it's quicker than my usual method. I had bought a printer to print pictures, etc. prior to signing up.
Hello Denise hopefully with our service there is no hassle nor did you need to use your printer again as our services are unlimited. Thank you for giving our small company a shot. I am grateful for your business with our service
With living in the fast pace world we do. This has been an amazing little tool to have anytime day or night.
Thanks for the awesome review, Christina! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything. Cheers!
Pigeonly is amazing, I was honestly amazed by the 1st month fee being charged 99cent for the first month, it helped me sooo much, because adding funds to the phone is a lot of money I don't have at times but Pigeonly has a line set up for phone calls am starting at A PENNY a minute, I can send postcards, greeting cards, pictures and letters, all through this amazing app, it hasn't froze, kicked me off my app, nothing, it has been very secure, fast, and convenient for me too use! I'm so glad I've found this website, after the first month the fee does go up to like 28$ a month, but it's definitely worth it! Thank you lots Pigeonly, you definitely make communication easier and faster plus you give us more time to communicate because of the low fees!
Hello Cheryl!
We are so pleased to hear you've had a great time with our company! Thank you for this wonderful review, we praise customer loyalty please give us a call and ask about our three, six, or twelve-month subscriptions and what more we have to offer for you when you get a chance. Serving customers like you make our jobs more enjoyable.
Well to start my bf kept getting a busy signal then I was charged the initial 25$ three times but did get my REFund I'm not sure yet as to how the mail & picture process will go just sent
Pics today but as of now would not recommend it
Hello Kristina and thank you for feedback. We regret the negative experiences and frustration you have experienced and would love to make it right. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
Tge website was very easy to use & understand. I thought it was 1 of the best experiences I've had on a website.
Welcome to Pigeonly! We hope all is well and are so glad to hear we could make a difference. Reviews like this make us proud of what we do, thanks for choosing Pigeonly
This service is absolutely awesome... i love the fact that my love one gets my pics instantly and most of all that i can send letters through here. Been a customer for several yrs now off and on and i just love it. Thank u for this service
Hi Paulina, we are so pleased to hear you've had a great time with our company! Thank you for this wonderful review, we praise customer loyalty please give us a call and ask about our three, six, or twelve-month subscriptions and what more we have to offer for you when you get a chance. Serving customers like you make our jobs more enjoyable.
So far so good I've only had the opportunity to get to know how it works. Looks fairly simple to use and understand
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thank you for choosing pigeonly!
I think pigeon.ly is great overall, I really do. I think it's pretty cool how it's affordable as well; and there's so many options to choose from.The only thing I would say needs work or should be added is a possible font change, that would really make it pop. One more thing that could be added is keeping memories and track of our letters or photos that we send; and I think it'd be freaking awesome if those features were added.
Hi Shacarionne!
We are incredibly grateful that you took the time out to leave us such a kind review. We look forward to serving you for all your needs. We are also grateful that you took the time out to leave us a review its actually a very new cool and interesting insight. Your feedback helps us to improve service for everyone thank you.
I liked how simple it was to setup. Pigeonly is much more convenient than most inmate calling services.
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly.
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Hello Charity. If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well
Pigeonly is the best company for keeping in touch with your loved ones who are in prison. Very good..."
Hi Megan,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly.
I send I letter and was fast and easy and the payment was ok it wasn't to much to pay I like using this method.
Hello Jennifer. Thanks for the feedback! If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well
I think I had an overall good experience with this site and I recommend it's easy and cheap and I can connect with my boyfriend
Any time Brande, keep in mind you also have access to six different services that are unlimited too! Thanks for choosing Pigeonly to stay connected with your loved one.
I am loving this i can get to know how my cousin is doing while he away from home its very easy to use too.
Hi Alexandrea, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to speaking to you again. Best Wishes.
Website easy enough to use. I do wish you had more information on how the inmate knows information or if we need to call to tell them. An app would be pretty cool.
Hi Ryanne, Welcome to Pigeonly! We hope all is well and are so glad to hear we could make a difference, thank you for your feedback. Please call us any time regarding information and we will be more than happy to assist. Reviews like this make us proud of what we do, thanks for choosing Pigeonly.
I can finally talk to my husband without all the hoops to jump through its really really easy to chat with loved ones
Hello Jackie,
Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
I've wote a love one right from my phone and didn't even have to pay for envelopes or stamps yay try it it's easy and saves money and time
Hi Clarissa,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
Very Convenient and Blessed to have this site to connect with my Fiance. I wish the credit costs were a little less for transfering Pictures, but Over All, a Wonderful Way to Connect to your Loved Ones.
Thanks for the awesome review, Angela! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything. Have a great day!
I really feel like it's a good way to communicate with loved ones just sent my first letter waiting on it to send!
Hello Kosko,
Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are glad you get it too Tonya, why go through the hassle when it can all be done from the simplicity of your phone, tablet, or computer?! Thank you for your awesome review we praise customer loyalty please give us a call and ask about our three, six, or twelve-month subscriptions and what more we have to offer for you when you get a chance. Serving customers like you make our jobs more enjoyable.