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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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This is a great service and very cheap. You get alot for your money. I was very impressed to say the least
So far so good! Can't wait to start using it more to see how much I like it! I love the fact I can send a picture with a message!
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Makes staying in touch easy and cheaper. I was able to write my boyfriend a letter and send a picture all in one shot
Thanks for the awesome review, Ashlea! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything.
It's a keeper send many pictures you want. Dnt have to worry about them getting to your finance. I love it. Help me to Stay in touch.
Hi Wilhelmina,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
Pigeonly helps you connect with your beloved inmate or inmates. They have great ways to stay in contact and offer different ways to let them know you're thinking about them. Their prices are unbeatable I have searched other websites to connect with my loved one and pigeonly is the best one. I highly recommend it p
Hello Amanda,
Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
I love these guys. Helps me stay in touch with my husband. I can write him as much as i want and send all the picture i want for a great price! I just wish it was like email n not standard mail. Its ok though for the great price and it unlimited letters n photos.
Hi Josie,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
I talk to my loved one so much and I was spending over $100 a week just in phone calls. After using Pigeonly I am not saving 40% or more. It has helped me out so much.
Hello Iesha,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Thank you so much for making it easy to connect with my son. With this I am able to do so much more to connect with my love one.
I'm so happy to hear we were able to help things make it easier for you Jacqueline! Remember you can send photos, letters. Greetings cards, postcards, and articles from your phone, tablet, or computer too! Thank you for the wonderful review, Jacqueline.
Never have I ever seen it so easy to express love to those incarcerated! This app is so freaking awesome I'm telling everyone about it!
Many thanks for this amazing review, Ashley! We try to make our page and services as easy and as affordable as possible so you can enjoy contacting your loved one.
I was finally able to find my husband in the system and put money on to his calls aswell as commissary.
Happy to hear that you love our service and even more delighted to know you chose Pigeonly to keep in contact with your loved one. Thank you for your amazing review!
It was easy to setup and get started. Once account was set up I was able to start writing letters and get my account setp up to receieve calls
Thank you so much we appreciate your wonderful review Alizua! We try to make our page and services as easy and as affordable as possible so you can enjoy contacting your loved one!
New at this but I do feel Pigeonly makes it easier. Web site has very good information. You can do Emails, phone calls, Photos, postcards, letters and more. Love this program it's great to be able to stay in touch with a loved one
Kim, I'm glad you enjoy our many services, If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895. Thank you for choosing Pigeonly and for your great review.
I just hope he get his stuff he's my everything and I need him to feel it. I love that it was easy to use. I was stressed out bad not knowing how to put money are an easyer was to send pictures. I do love this app. If he don't like it you'll hear about thank you. For makein a app easy to use
Hello Gloria, hopefully, you're having an easy time navigating through our site and were very delighted you chose Pigeonly to keep in contact with your loved one. Thank you for your service with us and the great review. If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.
Pigeonly is awesome! It's a nice and easy way to connect with your loved one that's incarcerated. It's really cost effective as well
Thank you Matt for this very kind review, we appreciate your service with us here at Pigeonly If you need anything from us please do not hesitate to contact our customer service line at 1-800-323-9895.
I wish my friends and family knew about this awesome website when I was in prison! My husband is currently incarcerated and I miss him terribly! I HAVE SPENT THOUSANDS OF DOLLARS TRYING TO MAKE SURE MY HUSBAND FEELS LOVED AND MISSED VERY MUCH! I cannot wait to get some feedback from my husband about this website and services! Thank you for all the time, effort and commitment put forth from all of you who make pigeon.ly possible! You guys make it so convenient to express our love to those behind bars!
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review Ashley! We are pleased that you love the service and are delighted that you are a customer of Pigeonly
Well I was trying to find out if my boyfriend can receive mail during his diagnosis. Pigeon ly was the first app to come up on search and promise to send letters, photos etc.,
It was simple to follow and didn't cost much at all. My mail and photos were shipped out immediately
So far so go
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly, Theresa. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Amazing customer service and time the order delivered was excellent very happy and will continue to use the services
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Pigeonly has really truly done wonders In helping me to stay connected with my loved ones in prison, not only did they save me money, the services Is amazing. I can send photos, greeting cards etc to my loved one with one press of a button... it truly made it easier to stay connected.
Hi Cherrel, we are so glad we have met your expectations and to have you as a customer here at pigeonly. Dont hesitate to contact our customer service line at 1-800-323-9895.
They had prices from unlimited letters for 4=99 n I got it in sale for 99c it's the best cheap payment especially with the covid19
Thank you Catherine for your great review! We now have this new very cheap bundle that includes ALL of our services Unlimited, if you have any questions dont hesitate to contact our customer service line at 1-800-323-9895.
Love Pigeonly! I had no clue how to talk to my lover than I found Pigeonly! Best service ever! Best low rates and cool how you can write a letter right off your phone! I recommend them!
Ashley, thanks so much for your kind words. I’m so glad we were able to get you in contact with your loved one in a timely manner. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words, April. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!