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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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For the life of me I have added money Twice and still does not work. Plus no refunds wtf. I do not know why me and friend cannot get this site to work for us. I want to talk to my brother please.
I am very satisfy with my experience with pigeonly. They helped me set up my account and everything fast and was very nice
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
I definitely love this service. It's affordable, fast, and efficient. I really am so glad I signed up for this service! Thanks again!
Hello Dru,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Absolutely love this site it is very helpful On sending pictures and staying in contact with our inmate! Makes it so much easier to stay in contact thank you pigeonly
Hi Amanda,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Makes this whole experience a lot easier, my husband and I are in better contact and it's fun making greeting cards from me and our children!
Hello Sara,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Love that it's a simple inexpensive way to send loved ones color photos without going to a store! Definitely worth a try!
Hello Brooke,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We love that you are enjoying the photos and know how hard it can be to send and print everything out. So thanks for your kind words and we look forward to speaking with you again.
So you can send pictures and letters, you have to have a subscription unfortunately I don't like that part but it gets the job done.
Hi Ally,
So glad that you are a customer of ours. We now have a bundle subscription to where it has Photos, Phone Service, Greeting Cards, Letters, Post Cards, & Articles. It is a great bundle subscription and if you have any further questions please do not hesitate to give us a call Monday-Friday 6Am-6PM PST.
S so I have another app that I would use kissing my love one money and have video visits but I wanted an app did I could do more with and after of hours searching I found pigeonly. Now I can send cards letters and customize them the way I want to I really like this app I give it two thumbs up and I'll be using it to send Danny Maldonado lots of love.
Hello Beverly,
That is music to our ears! We are glad that you are apart of Pigeonly and that it was such a easy process for you. Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
This is very helpful and convenient for all. Saves you money and time best thing they could have ever done I love this
Hi Brittany,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words.
I have 3 boys all under the age of 4. So sending my husband pictures and letters is not as easy as it should be. But this app does all the hard work for me. Literally all I have to do is take the pictures. They send it off for me!
Thank you so much for your kind words, Katherine. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
It's great idea and I like that I can write to my friend. This is great for everyone. I like it very much.
Kimberly, thank you for the great review! We’re so happy you loved the Postcards and are delighted to have you as a customer. We now offer a bundle subscription that not only includes postcards but also includes phone service, letters, photos, greeting cards & articles. If you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
This is the most convenient and best app that is out there for sending your loved ones postcards, photos, letters... Its an all in one stop. I am very pleased with this site. THANK YOU
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience (800) 323-9895, M-f 6am-6pm PST.
The website is simple to use and there's so many options to choose from to connect with your inmate!
Thanks so much for your kind words. I’m so glad we were able to get your letters sent out to your loved one. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
If this works and he gets my letters and calls me then it will be a blessing forsure. Because of how easy it's been to use and xherp
Thank you so much for taking the time to leave us this amazing review Jennifer. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Makes it easy to keep in touch with loved ones. I don't have to print pictures or send letters, I can do it all from my phone
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
But I would like to send letters 3 times out of the week. Pics and greeting cards twice. That's only my own option
Thank you is very easy to send letters and pics and greeting cards I really like it..
Hello Maria,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Good website to keep in contact with loves ones. Not to pricey ether. I would recommend this website to friends and family in the area.
Many thanks, Brittani for the amazing review! We've worked very hard to keep our services providing you the easiest and cheapest way to stay in touch with your loved one.
I love the fact that when no one cares that we may neber hear nor see someone we love, for the simple fact that is so expensive.
And yet this app has went out of its way to make the impossible possible
Hello Meagan, I'm glad you've had an amazing experience with us so far! My favorite service is the Phone service because it saves you money and is convenient, please feel free to contact us if you have any questions or comments@(800) 323-9895, M-f 6am-6pm PST. Thank you for the wonderful review and for choosing Pigeonly.
Great price and have yet to see the results but for the investment cost it isnt much of a loss. Will write another review if everything lives up to the hype.
We are thrilled to have you as part of the Pigeonly family Julia! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you and your loved one.
I hope it's useful and helps me communicate with my loved one. It is pretty low cost and affordable price
Jade, I am glad you are enjoying our service, Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback Tracy. If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.