PickupFlowers
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PickupFlowers Reviews Summary
PickupFlowers has a rating of 1.6 stars from 347 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PickupFlowers most frequently mention customer service, live chat and credit card. PickupFlowers ranks 275th among Flower Delivery sites.
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Ordered a bouquet of flowers for Valentines day. The flowers that arrived looked nothing like what i had ordered. Paid for a lovely bouquet, got a pile of crap which was worth nothing close to what i paid. Customer service is horrible as well. There is no way of contacting them or even communicate to someone who isn't a robot. Worse company ever. Will not be buying form them ever.
Do not use this site. No service. Prescripted responses which dont answer the questions being asked.
First time I have ever complained online but had to do it for these clowns. I should of searched for reviews first but was in a rush.
Repeat DO NOT USE.
Dear Customer,
We sincerely apologize for the inconvenience caused. As our representative was unable to help you with the questions. We can deliver orders to Hotels, however the delivery will be done to concierge or reception, we also require the name of the person the suite was booked.
You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints or queries.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
HORRIBLE EXPERIENCE, let me elaborate.
Talked with the online support which let me waiting for 45 minutes after accepting my chat and after answering few questions.
I live in a country which does not speak English, and the website does not support other characters than English, so asked the support, Andrew Curtis (obviously a fake name) told me that I should write the address in local language at the special requirements box. I did so.
Later on I received an email containing the characters "?" instead of the important, fundamental instructions given. Worried the flowers would not arrive (as people do not speak English here, and certainly not their "partners"), I went back to the chat again and realized it would take a LOT LONGER to have someone talking to me. As they got the customer's money already, the service was slower and the same Andrew Curtis told me (50 min. Later) he didn't say what the said. Told me as a lair!
Also the emails you receive with the chat transcription will be EDITED for their own convenience.
Right at this moment I am trying to talk with their terrible customer service again. When I logged in, it was displayed I should wait 3 minutes, however I am already waiting and sending them messages for the past 48 minutes and NOTHING.
After all this time wasted, the representative "left" the chat. He was never there.
The agreed day had the flowers delivered, however its VERY VERY VERY different, the cheapest option available, different color, different arangement, different flowers, very poor quality and dirty. They blame a thirty party but obviously is becaus eof the little money they might give to their partners, this cannot be done. VERY VERY bad experience.
Need to have my money back via PayPal. But the most important, the FLOWERS, the person will not get. At least I didn't use credit card!
If you are unsure about them (pickupflowers.com) I will help you with a decision: NO! STAY AWAY. TERRIBLE TERRIBLE TERRIBLE
Dear Customer,
We sincerely apologize for the inconvenience caused. As our representative was unable to help you with the questions. We can deliver orders to Hotels, however the delivery will be done to concierge or reception, we also require the name of the person the suite was booked.
You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints or queries.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Appalling disgraceful service and they don not give a jot! Ordered a Christmas prezzie for my Newphew in Australia and was told it would be delivered on 24th December and that i would be kept informed and notified when it had been delivered. What a joke this company is, i was not kept informed i had to keep e-mailing and was finally told on 30th December that they were too busy to send my gift to my newphew and his family! They were happy to keep the money and not inform me that they could not deliver. Had i not made contact I would not of known. Seriously stay away from this site/company, they are nable to fulfill their commitments and cannot keep their promises as stated on their website.
Dear Customer,
We sincerely apologize for the inconvenience caused. As our representative was unable to help you with the questions. We can deliver orders to Hotels, however the delivery will be done to concierge or reception, we also require the name of the person the suite was booked.
You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints or queries.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
One of the worst service experiences ever...
I tried to get assistance by Live Chat with a simple question about how should i fill the order form for a delivery to a hotel guest. Sounds simple, doesn't it? So why should this take 24 minutes and without a single clear answer.
It was obvious the representative hasn't read my question, he was answering with a delay of 3-5 minutes each time and each answer had nothing to do with my question.
I'm shocked that this is called "Online Support", because its made me frustrated... And by the way... The representative shouldn't tell me that he handles additional 2 customers online - this is not my concern.
Dear Daniel,
We sincerely apologize for the inconvenience caused. As our representative was unable to help you with the questions. We can deliver orders to Hotels, however the delivery will be done to concierge or reception, we also require the name of the person the suite was booked.
You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints or queries.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Incompetent - 3 orders 3 late deliveries and 1 of them came withered... worst site DO NOT USE STAY AWAY... this is my very first review for any site experience was so bad it made me want to create an account here just to voice out my opinion...
Dear Michael,
We sincerely apologize for the inconvenience caused. Actually, the issue has not come into our department. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
We will check the issue with the concerned department and get back to you within 24 hours after receiving reply from your end. Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I am seeing people like me who have been scammed by this company. Soooo sad I didn't read up before using them. Is there any way to get them stopped or reported? Surely they cannot get away with this crime? And what they are doing is a crime.
Dear Chris,
We sincerely apologize for the inconvenience caused. Actually, the issue has not come into our department. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I really think this is a scam. Somehow this site is affiliated with another gift company called gift.com. I ordered from this company because it offered next day delivery. I paid for the next day delivery. The gift never arrived and I received no notice of any delay or other problem. When I called I was connected to some sort of call center. The person on the phone- whose poor English made the bad phone connection even more frustrating- appeared to read from a script and kept repeating there were "technical problems" with my order. She couldn't explain the problems and could not transfer me to someone who could. But she told me that the gift could be delivered on the same date originally offered by the gift.com company (same product). I should have researched before placing the order but am going to take 30 minites and post this to as many sites as I can. My friend really needed this pickmeup in the hospital. Shame on these folks.
Dear Tammy,
We sincerely apologize for the inconvenience caused. Actually, the issue has not come into our department. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
We will check the issue with the concerned department and get back to you within 24 hours after receiving reply from your end. Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
The service is really bad!
Delay, Wrong product, wrong date, they ruined the day for me
And once they just left the gift in the office (as they said),
And the Recipient didn't got it!
Don't use this site
Dear Ien M,
We sincerely apologize for the inconvenience caused. Actually, the issue has not come into our department. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
We will check the issue with the concerned department and get back to you within 24 hours after receiving reply from your end. Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
There are so many negative reviews of pickupflowers, but I couldn't find any better options so I crossed my fingers and gave it a try. It worked perfectly for me. My flowers were delivered within an hour of when I requested, and someone at the website was always available for live chat to answer my suspicious questions. I imagine worldwide flower delivery is just a very difficult business to be reliable at, and unhappy people are the most vocal.
Dear Alex,
Thanks for the kind words, your appreciation means a lot for us. We look forward to serve again in future.
Thank you.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
This company is run from ill legal immigrants whom are stealing from everyone who put their trust to have flowers delivered on special days to loved ones, only to have their $ taken, and nothing delivered! These people need to be stopped, and prosecuted now. Everyday they are free they are stealing from hard working Americans!
Dear Donald P,
We sincerely apologize for the inconvenience caused. Actually, the issue has not come into our department. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
We will check the issue with the concerned department and get back to you within 24 hours after receiving reply from your end. Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Huband ordered flowers and they were not delivered on birthday and neither he or I was notified. Rep said I should recive a credit in 3-4 days... very vague with her answers to my questions on live chat... would not recommend and I hope to see my credit.
Dear Virginia,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
We will check the issue with the concerned department and get back to you within 24 hours after receiving reply from your end. Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
This is a complete SCAM, please beware. I am out $107 USD right now and countless hours of my time out the window. Same situation as others, order never delivered. Live Chat Reps said the same thing, concerned department will take a look at it, it's one big script that they copy and paste... I bet they will never even look at it. Just closed the Live Chat window because Rep LEFT the chat session, I have proof of this, I took a screenshot. I have copy of chat sessions stating the refund will be initiated but still don't see any movement, nor any communications from this so called company with any sort of status update... Oh yeah, 24x6 customer service? Maybe they should put a disclaimer that it's 24x6 Philippines time, the Rep today said that at 11am EST there was no one who could approve the refund AND it's not a business day, so what 24x6 customer service if they don't in fact work the 6th day? I had placed an order last year which was delivered, that's the messed up part, I already trusted these people so whoever reads this, if you think it may be a one-off error, think again, I would have given them 5 stars last year just like the people from previous posts. Unless I receive a full refund, I will not take back my words!
I have ordered from this company 5 times. 4 were perfect but they sure screwed up Valentines day 2013. I ordered, Jan 29, a cake and flowers to be del. In Manila, the cake was del but not the flowers. After trying to contact them all day the 15th, I finally got someone name "Alex". They wanted another 30.00 USD to del the flowers. After a heated discussion they agreed to del the flowers the next morning. Well 1:30 that afternoon they del. The flowers were dry and no card. The cards were a continuation of each other, words from our song. They offered me a 10% discount on my next order. Be a cold day in hell before I order from them again..
Dear Harry P,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
We will check the issue with the concerned department and get back to you within 24 hours after receiving reply from your end. Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take a action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
NEVER EVER order from this site! Quick to take your money, but less than convincing when it actually comes to delivering. This site should be investigated for false advertising and spread the word the this site should be closed. Customer service have no clue about their product nor how customer service is supposed to be. NO ONE please order from this crappy site.
Dear Kirk r,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
We will check the issue with the concerned department and get back to you within 24 hours after receiving reply from your end. Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take a action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
They should make a negative star rating, cos pickupflowers.com definitely deserve a -10 star.
I placed my order on 12th Feb, to be delivered on 14th Feb to my best friend at her school around 9-10am.
It was a really humiliating experience for her as she has to ask her department office if it was ok to send flowers there, and she even stayed back alone till 4pm waiting for it, which never came.
I tried the customer service hotline for U. S and everytime it got through, it appears to be "busy" and got cut off.
My attempt to find an alternative way to contact them yields nothing, as they dont even dare to put any sort of contact information on their website. Even that customer service hotline was from the "Approved" email they sent me.
Adam, if u r STILL the Customer Service Manager, DO SOMETHING!
DONT copy and paste that useless response of urs anymore.
"sorry for not observing this website before"?
"We would like to resolve this problem."?
That reply was from 13th May 2012, nearly 9 months ago and people r still getting the same $#*!ty problem.
And that number u paste its the exact same one i tried so many times.
If ur company cant handle an international business, then DONT DO IT. Instead of ruining people's special days and spreading horrible experience to people's dear ones.
Dear Lam F,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Due to high Valentines Season orders the inconvenience caused. I hope you understand.
We will check the issue with the concerned department and get back to you within 24 hours after receiving reply from your end. Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take a action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
NEVER... NEVER order from this site... Terrible service... If you want to piss off your significant others, then you can. Well. I can't even begin to express how i feel right now. My friend ordered flowers for me for this Valentine Feb 14 2013. Since I was going to be at school on that day. He requested to sent to the department. I had to ask the department permission before hand. So everyone knew that i was getting flowers on V day. Now it's 8:00 pm and i already went home. NO FLOWERS whatsoever. Can't even call them. Giving a full refund won't even calm me down. I was humiliated. I don't even know if they were going to give a refund. SO DON'T ORDER FROM THIS SITE... EVER
Dear Kiara N,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Due to high Valentines Season orders the inconvenience caused. I hope you understand.
We will check the issue with the concerned department and get back to you within 24 hours after receiving reply from your end. Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take a action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I live in the states.
They delivered on time and exactly what I ordered to my girl friend in The Netherlands in bad weather and icy roads.
VERY SATISFIED!
Oh my God! This company is to terrible, I should have done my homework before ordering and check the reviews. Now I'm dreadful.
I ordered flower arrangment for my Brother's 50th Birthday in Europe. First of all they have a complete miscommunication between each other, took them a whole day to verify the payment information and then at 4AM ( of course who is sleeping?) they send me an email stating my order is out of stock and if I want they can deliver it 2 days later. Are you kidding me? How about if I serve you dinner and give you a fork at a later time, huh? You are terrible creatures. Get out of this business, you are nothing but failure. ( And by the way - put someone who can speak English clearly, I understand someone in India cost cheaper but c'mon)
With my deepest disregards,
-Natalia
PS. Remember, I told you I'm going to let the whole world know? I swear I would.
I palced an order with them twice before and it went fine even though they overcharged me, the 3rd time i placed an order, they replied back that their loval partner was asking for $15 more because it's a provincial address, they never charged me extra before and I am sending it to the same recipient. I chatted with their costumer service which was no help at all, and they will issue my refund 2 days later. This is a very poorly run company with customer service that barely speaks english, stay away from them
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Wide range of flower collections for Birthday, Anniversary or any Special moment, with Free Shipping. 31 Million Happy customers across 180 Countries.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We sincerely apologize for the inconvenience caused. As our representative was unable to help you with the questions. We can deliver orders to Hotels, however the delivery will be done to concierge or reception, we also require the name of the person the suite was booked.
You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints or queries.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com