PickupFlowers
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PickupFlowers Reviews Summary
PickupFlowers has a rating of 1.6 stars from 347 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PickupFlowers most frequently mention customer service, live chat and credit card. PickupFlowers ranks 275th among Flower Delivery sites.
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Do not order. False advertisement. Customer service bad English. They need to go out of business because they are ripping off people. I bought flowers meant to cheer someone up who is going through chemo. First off they do didn't deliver the day of but the next. I received a picture from the recipient and it looks like $#*!. I don't think I have ever seen something so horrible. I spent about $112 for flowers that looked like a $20 arrangement! Problem is some of the leaves look wilted with cheap flowers. I am so EMBARASSED and not only that how my friend must feel I sent her horrible looking flowers. There are no good reviews of this company. They are scam artists. I wish I read the reviews but their website looks good!
They lie to you, they do not deliver. They LIE!
DO NOT USE pickupflowers.com ever.
My order was ******* and I found out through other reviews the same number used over and over again.
Dear Alexis,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
If you are reading these reviews before you order then you're on a good start because STOP RIGHT HERE. I wish I had read them before I ordered. I placed two orders 1: An arrangement of Orchids (ordered orchids for a reason) in a vase which they replaced with a mix of roses & lilies no vase and looked very ordinary and arrived a day late. 2: A bottle of Shiraz which is now 2 days late and still not delivered... WTF.! I have asked for a refund based on their customer satisfaction (unsatisfactory) policy so not sure where that will get me, and I cant seem to get hold of anyone at their "live chat"... Bottom line is STAY AWAY FROM pickup flowers...!
Dear Max,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I sent flowers to Italy to be delivered on Dec 18. When I check online they say the order was completed. Well that did not happen and I can't contact anybody on the online chat or by telephone. This is a complete ripoff. I will call the credit card company and challenge the charge.
Dear Ken,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I've been trying to get in touch with their Live Chat since ordering my mom a Christmas arrangement yesterday. No one has answered the Live Chat. Has anyone had any luck canceling their order via their bank if their order is still processing? The delivery date said today 12/22. Clearly, that has not happened. I wish I would have read the reviews prior to ordering. I will never recommend this website or business to anyone. I will however, let everyone know how horrible it is.
Dear Ashley,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Nothing has ever been delivered, i ve been filled up with bull$#*! saying they couldn't find the address, i should have read the reviews before
DONT ORDER FROM THIS PEOPLE ITS A RIP OFF, I HOPE POLICE WILL SOON INVESTIGATE
Dear Jordan,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I should have checked these reviews before. It would have saved me the humiliating situation of sending probably the worst and most sad flowers ever to my mother's birthday in Brazil. They looked great in the picture and arrived on time. However, when I got the photo of the flowers from my mother, I thought deeply embarrassed. They didn't look anything like what I have ordered. Worst of all, they were all nearly dead, sad and completely inappropriate. These are situations in which I would have even preferred they didn't arrive...
Dear Alexandre,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Worstttttttt... Simply Worsttttttttt... It's my first time i'am using this site and m GUILTY the biggest mistake i made... Yesterday was the special day for my GF i ordered chocolates and orchid NOT DELIVERED YET when asked to check why it's not done representative said they need 24 more hrs to check ARE YOU SERIOUS...! What kind of management you guys have if you can't catch ur suppliers then just stop FAKE PROMISES... M so irritated by following reasons:
1. No one is giving response on my call and i'm calling from INDIA on ISD rates applies.
2. Every time they say we are checking but no one taking any action.
3. I asked to Escalate this order and guess what they disconnected the chat.
4. When i pleased them now may i have status got response they need 24hrs.
5. Fake website and Worst website.
6. STILL M CALLING BUT THERE IS NO RESPONSE.
NEVER EVER USE http://www.pickupflowers.com/ (-_-)
Dear Kumar,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Very disappointing! I ordered flowers, chocolates and a nice teddy bear for my fiancé. After checking on live chat and being told they were on their way, I was informed that they could not find the order at the local supplier. I asked to speak with a manager and was given an email address and a telephone number. I called (from overseas which cost me money) and was told they would look into it and call me back. Well that never happened either... I did get an email saying I could choose a smaller bouquet? Really? I also had to let the surprise out of the bag for my fiancé and tell her to stay at work 3 hours longer than her shift. She was not very impressed. Thank you PickupFlowers for ruining my anniversary... it's ok cause I have only been living apart from my fiancé for 1.5 years... no problem... Arghhhhh
Dear Scott,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I ordered flowers for my girlfriends birthday. It was almost 5pm so I used the chat to see if they were delivered. I was told they were on the way to her house. They were never delivered. They finally arrived a day later, wrong flowers, dying roses, and a piece of paper a a birthday card. I was told I would get a full refund and still have not received it. This has not been 10 days and I keep getting told thAt they are looking into the issue. I spoke with a manager that barely speaks English and was told I would have an answer in 48hrs, that was 2 days ago and still nothing. I WANT MY REFUND!
Dear Philip,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
0 zero rating, i am very upset with the flowers that you've sent to my sister in Saudi, it is old and rotten! Dhs. 320 for sending an old and rotten flowers! Shame on you!
I will never use your service again!
Dear Candy,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I wish I could give 0 stars...! They charged for the delivery but never delivered! COMPLETELY SCAM WEBSITE. I cant believe I didnt read all these reviews before ordering. These people do not even have any customer care helpline & can be reached only on email or live chat. Which has completely unsatisfactory response. A bunch of idiots running this website in the USA. I want to know why they take orders if they cannot deliver and then cannot even refund my MONEY. LOOSERS! Shame on you for runing my special day!:? :/ :( :( :( *sob*
Respond to this review... Dear Customer,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
This website is a SCAM. Stay away from it. I ordered flowers 1 week in advance and even live chatted to confirm that delivery on that date will work. The flowers were never delivered, even a day later. Birthday surprise ruined! I asked for a refund immediately but I'm skeptical whether they will refund my money.
Dear Benjamin,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I was terrified after ordering first then reading reviews, tried to cancel but they processed everything so fast (not a bad thing) it couldn't be done. So i crossed my friends and my girl in Poland got beautiful Rosses within hours of ordering. I think there will always be some issues with any business but they did good for me and felt I should share with others reading up on them.
Can't believe I didn't read the reviews for this company first. Beyond awful. HOW IS THIS COMPANY ALLOWED TO EXIST?
[PickupFlowers Rep] Dear Chelsea,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
They are simply terrible, the website claimed they had bonsais available for sale so i placed the order before my sisters birthday by a month asking for it to arrive 2 days earlier to avoid any disappointments. Only they called me on the day they were supposed to reach her informing me that they do not have any bonsais yes i managed to get a refund unlike other customers but they ruined my sisters birthday. Customer service is also terrible they probably are automated bots unless you choose the (need help with purchase)option and they never responded to any of my emails during this entire month.
Dear Mohamed,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Awful company failed to deliver flowers despite being given three days notice. No refund. Do not use!
Dear Chris,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
These people are scum. I paid $80 for a plant to be delivered to my girlfriend. I made the mistake of ordering, then reading the reviews. It was supposed to include a large pot with 3 Hawaiian umbrella trees, but it ended up being a clay cup with a small plant that was something completely different. I wrote ahead of time expressing my concern that they might not deliver, and that might be the only reason they delivered anything at all. These people are criminals. Since they're this dishonest, I'll probably change my credit card.
Dear Matt,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Don't buy from them. Just take my advice and don't do it. They don't deliver the flowers. They don't answer you and if they do, the only thing they will say we don't have an update about you order and we will get back to you and of course the never will. They are just that horrible. One star is way too much for them. Simply they are worst. Just stay away!
Dear Ryan,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Never ever buy from them. They don't deliver the flowers. They ruined my day. Horrible, bad, thiefs they should close down right now so many bad comments
PickupFlowers Rep] Dear Customer,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
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Wide range of flower collections for Birthday, Anniversary or any Special moment, with Free Shipping. 31 Million Happy customers across 180 Countries.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tot,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com