PickupFlowers
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PickupFlowers Reviews Summary
PickupFlowers has a rating of 1.6 stars from 347 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PickupFlowers most frequently mention customer service, live chat and credit card. PickupFlowers ranks 275th among Flower Delivery sites.
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I ordered roses that were suppose to be heart shaped when they were delivered. They were not. I paid twice as much as I would have if they were not heart shaped. I ordered from them 6 times, twice the order was "changed". They claim they were able to substitute. What about their guarantee that if I am dissatisfied I can get a refund. I will NOT order from them again 2 out of 6 times I had a problem. They refuse to refund my money What I ordered is on the left, what I got was on the right. When I posted this same comment to facebook, they unfriended me and removed my rights to post (unfriended me).
WORST SERVICE EVER! I send the damn flowers two days ago there is no flowers and birthday already it's gone it's a scam thanks pickupflowers you are defenitly screwing everybody.
UPDATE 14/08:
They send me an e-mail saying that the order was delivered, but it was not.
This is a Scam i lost my money and got absolutly nothing
Dear Marcelo,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
DO NOT ORDER. Another horrible experience. I ordered three times and I thought they would have it straightened out with delivery times, special instructions, and the same area/address.
Instead, the order was not delivered, like last times. Poorly handled.
What is the point of a delivery day, if it isn't on time.
Dear Paul,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I feel disgusted. I order the flower on 13th july and the delivery on 23rd july and they stuff it up. This supposed to be a surprise and now all i've got is disappointment. After this happened i will never use this site again. Hopefully as they promised the goods will be delivered 24 july
Dear Andy,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I ordered bouquet for my mom on her birthday, and these people sent a totally different one than i even imagined. I chose a multi flowers bouquet and they delivered with single colored flower bouquet. When this was brought to their notice they told they will compensate for the same. I asked for the right bouquet delivery again but no action was taken from their end till now. WORST SERVICE I EVER HAD WITH THE ONLINE SHOPPING. My mom birthday was totally messed up. PLEASE DO NOT OPT THIS PICK UP FLOWER WEBSITE FOR ANY PRODUCT.
Dear Reshmi,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
This website is a scam. I have ordered the delivery of bouquet and no delivery made. Each time I send an email, I received an apology response. Please stay away from this website.
Dear Everlyn,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Two weeks ago I ordered flowers for 5th anniversary. Flowers were never delivered and so far no refund. I used live chat many times they were always nice, but never solved any problem. Or gave useful advise.
Dear Kuba,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
Same as all other complainants. Over a week later. Order never delivered even after promise of extra box of chocolates.
Disgusting service.
Someone close them down. Destroying memories.
Have just gone through a challenging and frustrating experience using pickupflowers.com. Had arranged for flowers to be delivered to my girlfriend on Tuesday and now it is Friday and she still doesn't have them. On Wednesday they said they would send the flowers with an apology note and a box of chocolates, but even that didn't show up. Every time I talk with the customers service staff it is always someone else's fault and I should wait longer. Nothing worked and nothing was easy.
This has been the most terrible and frustrating experiences. I ordered flowers for my sister's birthday. And they never reached her on the day. I had to keep calling the UK customer care number, and get on the live chat every few hours to check, and they kept telling me it would be delivered before 7pm. When I called them at five minutes past 7p, they tell me that their delivery timings are over for the day, and they would deliver the next day. A day later, I am still trying to get them to deliver the flowers, and they tell me they will take another day. Unbelievable!
The customer care seems really unprofessional, irresponsible, and hardly concerned that deliveries meant for a particular day do not reach their recipient on time.
I would not suggest this service to anyone. I would say even if you had to pay a little bit more somewhere else, it is worth doing that.
Its a scam. They do not deliver the flowers. Should have read the reviews first.
Ordered from Melbourne to Indonesia. Ruined fiancés birthday when they never delivered. There were excuses galore. My fault apparently. NEVER DO BUSINESS WITH PICKUPFLOWERS EVER
FRAUD! Seriously don't even think of ordering from them. I live in London and I ordered a bouquet of flower for my mom who lives in Singapore and up till now my mom has not received her flower! When I was gonna ask for a refund, it suddenly says that live chat is under maintenance, WTF?! Truth be told, It's not entirely about the refund but it's about turning my surprise into chaos and I feel bad about my mom bcs I didn't give anything on her special day! Thanks for pissing me off!
Dear Customer,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I ordered two sets of flowers for my mom and her boss to be delivered on mother's day but they made NO delivery, i called the shop and somebody did answer me, according to him they will deliver it within the week but days pass by and still my mom haven't receive the flowers. And i don't know if i can still apply for a refund.
[PickupFlowers Rep] Dear Customer,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
I wish I would have seen all of these bad reviews before I decided to do business with pickupflowers.com. I tried arranging flowers to be delivered to Thailand. My order was not completed the day promised and I had to continue to contact them and was promised flowers would be delivered the following day. Never happened. I contacted them again via chat service and they left me on hold forever. Received an email stating my flowers would be delivered 3 days after being promised. I declined and wanted a refund. I've waited two weeks after saying I would receive it in 4-5 days. Still haven't received it and had to file a complaint with my bank who is researching it and has already issued me a credit on their end. WORST COMPANY. DO NOT DO BUSINESS WITH THEM.
I saw the reviews here but after chatting to an agent on the site, decided to believe him that the service is good.
I was sooo wrong! The order was to be delivered in the morning but the first call from their delivery person was at 10pm! That was too late to accept a delivery so we asked him to deliver the next morning. Thenm no news! We're still waiting to hear. The site chat agent won't give us a number to call locally!
Absolutely rubbish service.
A nightmare experience. I won't go onto details as they as the same as most of the other reviewers here. If you are thinking of using these people, consider instead getting a hammer and hitting your big toe with it as hard as you can. It will feel about the same, and be cheaper.
Not only were the flowers not delivered, but the customer service reps Peter and Austin were incompetent with providing a solution or accommodation. I wasnt initially looking for a refund, but since they already missed the targeted day of Valentines Day and could not even give me an estimated date of delivery, I asked for a refund. I hope they process the refund correctly. The customer service reps could not tell me if the package would be delivered in two days, two weeks, or two months. How a company responds to a customer service misstep is just as important as the initial customer service experience. Learn from my experience and do not order from this company.
I asked for the delievry of my flowers and they never were!
The assistance told me it was delivered while it was nowhere to be found.
I got back to the live assistance and when I asked for a refund they put me on hold for 30 minutes before exiting the chat without any comments
Worst company EVER! Scammers who took my money and delivered NO SERVICE whatsoever
Ordered roses for my wife on tuesday to be delivered on friday, She did not recieve. The idiots i talked to refused to give me the name of the florist shop or the phone number to the shop so i could call them myself and find out what the problem is, ******* was my order number.
Ordered flower to deliver to my wife to the hotel, live chatted and told yeap no problem all good, so went ahead and paid, guess what? My wife still not received any flower at all, for $#*! sake it's for Valentine's day, if not why i want to paid over priced flowers? And tried to contact with them, but live chat doesn't work, unable to send message. What can i do? I feel so pissed, it was suppose to be a surprise to my wife now you make me look like a fool. You are the most useless online florist.
Wish i read the review of this before i ordered.
Dear Customer,
We sincerely apologize for the inconvenience caused. As our representative was unable to help you with the questions. We can deliver orders to Hotels, however the delivery will be done to concierge or reception, we also require the name of the person the suite was booked.
You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints or queries.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com
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Wide range of flower collections for Birthday, Anniversary or any Special moment, with Free Shipping. 31 Million Happy customers across 180 Countries.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dan,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
Please provide us your order number. You can reach us any time at: [email protected] or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com