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Phytoextractum

4.4

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Phytoextractum Reviews Summary

Phytoextractum has a rating of 4.4 stars from 269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Phytoextractum most frequently mention customer service, free shipping and top notch. Phytoextractum ranks 12th among Vitamins & Supplements sites.

service
44
value
44
shipping
44
returns
32
quality
43

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Texas
1 review
0 helpful votes
Follow Christina P.
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I have been shopping online with these guys for many years. Shipping is mostly prompt (ups fedex sometimes have their usual hiccups lolz) ricing is great compared to lots of others, and most importantly, excellent customer service! Most esecially if u ever get Mia as customer service help. Always fast to resolve any issues so i hads to include her in this review. I always recommend them and their products. I trust in their service, pricing and product safety. Highly recommended if u are new customer. I leave this review on all review sites and will continue to be a loyal customer. :)

Date of experience: June 4, 2019
Florida
1 review
1 helpful vote
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Consistently late... no apologies no one answers the phone. They do not make loyal customers feel. Special. Open to recommendations.

Date of experience: June 3, 2019
New York
2 reviews
0 helpful votes
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So very happy with the customer service and prompt shipping of my purchase. I had a few hiccups because I thought I could use Zello, but turned out my bank would not link up to Zello. I spoke with Mia from customer service and she went beyond being helpful and her responses were crazy quick!
Can't wait to place another order!

Date of experience: June 3, 2019
Georgia
1 review
0 helpful votes
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Phytoextractum always provides a high quality product in a very timely manner. Any issues i've had have always been handled quickly and professionally.

Date of experience: May 24, 2019
Ohio
1 review
0 helpful votes
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Phytoextractum is a great company that offers the Best Plants and Extracts I`ve found over the past several years. Some of the nicest people to deal with. Great products and customer service!

Date of experience: May 17, 2019
Illinois
1 review
0 helpful votes
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I recently placed an order with Phytoextractum. There was a small mixup in the product purchased. I contacted Mia in customer service and she was able to correct it rather quickly. Thanks!

Date of experience: May 13, 2019
Arkansas
1 review
0 helpful votes
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I have been a returning customer of Phytoextractum for a few years now and have always been delivered quality product and speedy delivery. If there are any ever questions or concerns they are quick to respond as well as helpful.

Date of experience: May 8, 2019
Pennsylvania
1 review
18 helpful votes
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This is my truth
May 8, 2019

I have been ordering from Phytoextractum for approximately a year. In this time I have found their products to be of excellent quality. I shopped around before I settled on my preference for Kratom. I make no claims on behalf of Phytoextractum regarding the efficacy of their products. MY opinions are my own, but I sincerely would not buy Kratom if I didn't feel it benefited me. All I can attest to is that about a year ago I took two anti-depressants, pain-killers and prescriptions to reduce the frequency and duration of migraines. Now, I no longer use ANY of these medications. I feel much better and am no longer struggling to climb out of my pit of depression and dependence. Is this success story the result of switching to Kratom? I believe it is.
Regarding Phytoextractum as a business: my orders are always delivered quickly and in excellent condition. The ONE time an item was back-ordered I forgot about it, but they didn't forget. I've made mistakes when I've placed orders over the internet (due to my own inattention or being in a hurry) and each time the customer service I received was exceptional. Surprisingly, my packages arrived with exactly what I had intended to order. So swift was Mia to fix my errors.
I hope to be able to purchase products from Phytoextractum for many years to come.

Date of experience: May 7, 2019
Arizona
1 review
0 helpful votes
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First time Buyer
May 5, 2019

I know a lot of their product through Kraken Kratom, and i freaking LOVE the extracts. Best I've had. Placed an order for items that wouldn't be good for my health, recieved shipment, and shipped it back for full refund. Really helpful staff!

Date of experience: May 3, 2019
Florida
2 reviews
4 helpful votes
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They steal your money
April 30, 2019

I order from this company, paid them though zelle, I've emailed twice, called once-to a vm and no response, but they have my money. Go ahead give them your money for nothing.

Date of experience: April 30, 2019
Georgia
1 review
14 helpful votes
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My first order was short 1 product. No notes, messages, or callls to let me know, just short. I called and was told it was out of stock and I would receive it in a couple of days. I have called, emailed, and messaged multiple times. I have ordered twice more since then and still not received my shortage. It's been 3 weeks and I've spent $400. The product is stellar but I'll have to move on if they don't make this right.

Date of experience: April 24, 2019
New Hampshire
1 review
3 helpful votes
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Bank info stolen
April 22, 2019

First time encounter with Phytoextractum. I paid by e-check, and about a week later I had $2,000 stolen from my bank account with a fake check. Since I rarely use checks and have never done e-checks prior to this, I am very certain that data breach happened when I put my info in through their site.

Not enough info yet to review their product, but my recommendation is to NOT purchase through their website. If you live nearby and can pay in cash, great. But any personal info you put through their website might as well be posted to all on social media. Be warned.

Date of experience: April 22, 2019
Germany
1 review
0 helpful votes
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The Best
April 23, 2019

They have the best extracts at good prices and I have tried all kinds of Kratom. A lot of Kratom dealers say theirs is great but the truth lies in the effect. This place is the best.

Date of experience: April 22, 2019
Maryland
1 review
13 helpful votes
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Excellent business. I've ordered products probably almost 10 times by now, without any issues. I always get exactly what I order, and processing time is super-fast. Their prices are very competitive but their products are nonetheless of the highest quality, with a transparent sourcing process and high standards on purity. In short, you can trust that you're getting good, safe products, which is extremely important for supplements.

Support is also top-notch. After having an issue with a package accidentally being returned with USPS, Phytoextractum quickly responded to my inquiry. I would've been happy paying for shipping again, but they sent it out priority again the same day. This kind of service is increasingly rare these days, and has made me an even happier customer. Prior to this interaction, I would have been hesitant to shop anywhere else, but now I'm absolutely dedicated to Phytoextractum!

Date of experience: April 18, 2019
Indiana
1 review
2 helpful votes
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Complaint unanswered
April 16, 2019

I contacted the company about a product I bought and never heard back. I bought Blue Lotus and it tasted like ramen noodle seasoning. When I asked if that is what it was supposed to taste like, they never responded. And, it did nothing.

Date of experience: April 15, 2019
Washington
1 review
0 helpful votes
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A great company!
April 15, 2019

They have a variety of products that are really good quality! They have the best prices and always seem to have something on sale. And they have really good customer support.

Date of experience: April 13, 2019
California
1 review
1 helpful vote
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Satisfied customer
April 11, 2019

Phytoextractum is a great company that offers the Best Plants and Extracts I`ve found over the past several years. Their product(s) quality stands above the rest. Also their Support Team is fast and efficient and answered any problems that I might have experienced in a professional manner... I would recommend this company to anyone... thanks

Date of experience: April 10, 2019
Florida
1 review
10 helpful votes
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Fantastic
April 11, 2019

Phyto is by far one of the best online companies for top quality products. The products I ordered are absolutely 5 star quality and show up always on time. There customer service is amazing and very easy to get a hold of to help with anything you may need. I highly recommend this company and any of there products. I have already referred many friends to the company and will continue to do so. The offer the highest quality products at reasonable prices and I am always given proper tracking information. I personally believe that Mia there customer service agent is the best I have ever had the pleasure of receiving help from. Thanks PHYTO

Date of experience: April 10, 2019
Florida
1 review
0 helpful votes
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The Best
April 3, 2019

Phytoextractum is the best company to deal with for all Kratom extracts. They have a wide variety of products and they are very knowledgeable. They always come trough with customer service. They are the best! And are AKA GMO!
JC Inatome

Date of experience: April 2, 2019
Texas
1 review
1 helpful vote
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Quality product
March 31, 2019

Great customer service. They were so helpful and friendly. Quick shipping. Great quality. Repeat customer.

Date of experience: March 30, 2019

From the business

Phytoextractum is the best place to buy Kratom extracts online. Buy Kratom and Kava plus other hard to find quality botanicals and extracts at Phytoextractum.


phytoextractum.com
Founded in 2005
Portland, Oregon, United States