PhotoAffectionsReviews 101

The personalised blanket order was delivered with beautiful clear photos, and clear text. Great quality, super soft and fluffy! I love it! Was shipped super fast too.

I bought this for a friend and we absolutely love it! Awesome workEverything about the blanket is to die for literally.

Cards arrived late so I wasn't able to mail them until after Christmas, even though they were promised well in advance. The order was also 10 envelopes short of the 60 I ordered, and I was given a mere $1.80 refund on an $80 order! VERY disappointing and will never use this site again. Only plus was the quality was decent.

I've ordered and been quite happy with my purchases until I had an issue with a missing item... if you have an issue they with an item they don't care to respond. I ordered 2 mugs only 1 came but they say the were shipped and delivered together. I only received 1 mug. No one will respond to numerous attempts to resolve this! So now I don't have a Christmas present for my Dad and I'm out the cost of the mug! I won't order from them again!

I ordered a custom photo sherpa blanket as a Christmas present because it was on such a great special. I added my photos and customized the text. I reviewed the blanket 3 times before entering payment and submitting my order. When the blanket arrived the text was wrong. I e-mailed customer services and submitted a picture and never received a response. I did the live chat with customer service and they told me they received the e-mail and that the QA team would review my order and reach out to me in 1 business day. They never contacted me. I did the customer service live chat again and got the same representative who said the QA team review the order and left a note that nothing was wrong with the blanket. I said it was not correct and that I double checked my order before submitting. They told me there was nothing they could do.

No wonder they offer such great specials, they screw your order up and then refuse to fix it. Now I am out a Christmas present for my best friend. Don't waste your time with this company!

At first, I was impressed with the customer service. I had accidentally place two of the same photos on our card; PA notified me on December 10th that the correction was being made and the order was shipped on the 12th. Supposedly the order sat in Bolingbrook, IL for over a week. I tried calling customer service, but after sitting on hold for 20 minutes, tried the "chat" on-line. Same wait. The person I talked to said USPS was not using tracking anymore to speed things up and I would receive my order sometime between Wednesday the 16th (this was on the 17th!) and the 18th. The 18th came, and no order, but the tracking number said it was now in Chicago. Today's tracking said it's in Grand Rapids, which is about 45 minutes away from us, but I won't receive my CHRISTMAS cards supposedly until Christmas Eve. I've sent numerous e-mails and the only response I have received is a copy of my invoice telling me I've been credited for some changes I requested (not sure what that would be) and that they hope I enjoy my order. Oh, I did also receive an e-mail during all this asking if I'd like to request additional cards. I have no idea if I'll ever get my cards and what they'll end up looking like, but NEVER again will I order from this company. Once they have your money and your order they are incommunicado.

Our cards arrived two weeks after the date and we were constantly told they were in route. They offered to reduce the price, we did not need that. They offered to reprint and send expedited and did not do it. Cards looked fine when they finally came, but now people won't receive them until 2021. The customer service people were not problem solvers and struggled with basic communication skills while reading a script. Would not use it again or recommend it. Too many other companies would have fixed the issues.

I ordered 2 blankets for Christmas and they never came. The company uploaded a tracking number but never actually shipped the merchandise. They simply created the shipping label. When I called their customer service, I waited for almost an hour to get through. When I spoke to a representative, they tried to lie and say that the blankets had been shipped. The USPS tracking doesn't like. They never shipped my merchandise, just created shipping labels. Such a waste of time and money. Now I don't have the Christmas presents I ordered. Stay away!

I ordered a blanket and had them put a picture of my 2 dogs on it. When I was making the blanket it wouldn't let me make the picture on the blanket smaller so the picture was decent size and in the middle of the blanket. The picture had to be as big as the blanket. I receive the blanket and the picture takes up the whole blanket. It was way too big, couldn't tell what the picture was. It was dull, foggy, not clear and crisp like it should look for a picture on a blanket that big. Looked nothing like the sample blankets. The sample blankets with pictures on them are clear, crisp, you can see every detail on the blanket. Mine just looked like 2 dull, fuzzy blobs, couldn't tell what the picture was. I can't add a photo because I threw it out. It waS that bad. And it was a gift for my mother. Now its the 21st of December and i have to go to a store and find gifts for her now. I hate stores. I like buying online..

Ordered holidays cards on December 6 and paid for expedited shipping and still have not arrived. Weirdly my tracker shows they've been in CT since December 13. Customer service person has the nerve to even argue with me and say they had no control over USPS and refused to refund my order. When I asked why they would even have customers pay for expedited shipping when they cannot even promise it or remotely close to it, they said they didn't find out about delays until December 5th - wtf that's your excuse? The day before I placed my order. This company and brand are so sketchy - I've only online shopped this season and have had zero issues with USPS aside from this brand. I'm going to dispute my credit card charge. STAY AWAY!

Terrible experience. I've always loved Photo Affections in the past but this year I had to call and remind them to get my package to the post office! I got a notification that the package was done and ready to go on Dec. 9 yet it sat somewhere in their facility until I CALLED and told them to put it in the mail ASAP! She told me it had already been shipped days ago and was no longer at their facility. Then tried to blame it on USPS saying theyve had it for days and assured me it was already on its way. Coincidentally, Later that same day I finally got confirmation that it made it to the Post office, 4 days after it was ready. PLUS I paid for expedited shipping which was a waste because it sat in a box somewhere for FOUR DAYS before it shipping. A waste of my money and 100% ruined my Christmas gifts that needed to be sent out with cards on the 14th. NEVER AGAIN 0/10 DO NOT RECOMMEND