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Phastek Reviews Summary

Phastek has garnered a mixed reputation among its customers, with notable strengths in product quality and a diverse selection of aftermarket parts, particularly for performance vehicles. Many customers appreciate the fast shipping and helpful customer service, often highlighting the informative resources available for installation. However, several reviews point to significant concerns, including delays in order fulfillment, issues with product returns, and inconsistent communication regarding order statuses. While some customers express loyalty and satisfaction, others report frustrations with service reliability and product integrity, suggesting a need for improved transparency and support in their operations.

This summary is generated by AI, based on text from customer reviews

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Guam
1 review
0 helpful votes
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Outstanding
January 24, 2017

I am happy with their service and item. Item looks good on my car and instruction was so easy to install. I live out of the State, shipping was quick.

Kudos to Phastek Performance.

Jesse

Date of experience: January 23, 2017
Wisconsin
1 review
1 helpful vote
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Great site!
January 20, 2017

I'm glad I found this site. Many parts to choose from at a reasonable price. I also like the helpful videos linked to products. I will use these guys in the future.

Date of experience: January 19, 2017
Virginia
1 review
0 helpful votes
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They look great and I wish they could have been here in time for Christmas. The customer service was informative and offered a discount when I asked.

Date of experience: January 18, 2017
Kansas
2 reviews
0 helpful votes
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Excellent service
January 19, 2017

I ordered the SS center caps for my new camaro 2016 2SS model. I wanted the red lettering to give the car some jazz. Nightfall meltatic grey paint. They are GM caps so look factory all around.

Date of experience: January 18, 2017
New Jersey
1 review
1 helpful vote
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I ordered caliper covers for my Camaro RS, they are high quality and fit perfectly. I also ordered the red monster lugs with black end caps. They more than exceeded my expectations. And the black out kit makes the 2016 Camaro look even more aggressive. Phastek will be my go to site for all my future parts. Shipping is fast also. Very pleased customer.

Date of experience: January 14, 2017
AE
1 review
0 helpful votes
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Great customer service
January 12, 2017

I had ordered a black CAI intake for my 2014 Camaro SS. After I received it in the UAE through my mail forwarding service... I found that I got a silver CAI intake for a V6 Camaro...

Used their contact form on the website and their reply was quick...

After exploring options over returning the wrong item and getting the right one, Phastek Performance came through with an amicable solution and sent me the correct item...

Very happy with the outcome considering the logistics nightmare in returning the wrong part...

Thanks Phastek Performance I will be buying from your website again in the near future...

Date of experience: January 11, 2017
Texas
1 review
0 helpful votes
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There were no instructions for this kit. I had to figure out how to install my self. The Strut covers had no instruction on how to install. I did it wrong and they broke. Now they are useless. The rest of the stuff went on okay, but Billet needs to include some instructions. There weren't even any on the website.

Date of experience: January 11, 2017
Louisiana
2 reviews
1 helpful vote
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Slow shiper
January 11, 2017

Don't rely on shipping method said 2 days not true 3 days. Contacted said o well you will get it when it gets to you. Not the response iwas looking for. I will not return to your company for any future perches

Date of experience: January 11, 2017
Michigan
2 reviews
1 helpful vote
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My fault thought I was getting a complete kit with stereo. It's just an install kit that looks more difficult then install video shows. It doesn't recommend an after market radio that will fit it. Was going to return it but there's a 25% restocking fee that I didn't realize until I went to get return authorization

Date of experience: January 6, 2017
Canada
1 review
1 helpful vote
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Review
January 6, 2017

Great doing business. My parts arrived very quickly, and this goes to say I live in northern Canada. Very happy

Date of experience: January 5, 2017
Mississippi
1 review
0 helpful votes
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I love the products
January 4, 2017

This was my second time ordering in a month. Both times I had a smooth transaction and completely loved my products. I will most definitely be ordering again. Thank you!

Date of experience: January 3, 2017
North Carolina
1 review
0 helpful votes
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Great Product
January 4, 2017

The product I wanted was not in Stock, but thanks to Phastek in notifying me that it was now available for order. I placed my order and it arrived earlier than scheduled. I'm very pleased with their service.

Date of experience: January 3, 2017
Nevada
1 review
1 helpful vote
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CAI
December 30, 2016

Great service! Everything went smooth. I really enjoyed the buying process, we hit a obstacle on the way but they got back to me quickly, professionally and smoothly! Will be buying from them in the near future!

Date of experience: December 29, 2016
Texas
3 reviews
0 helpful votes
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Great source for Camaro parts. Found it online, but was able to visit in person in Houston. They say they are moving to a larger facility in a more convenient location. Will definitely visit again, as needed.

Date of experience: December 28, 2016
Florida
1 review
1 helpful vote
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I'm pleased with the product i received but i have yet to install it. I'm curious as to plugging into the factory harness. Will it cause security issues or anything? Don't want to get them in and have a car that won't start!

Date of experience: December 28, 2016
New Jersey
1 review
0 helpful votes
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Exactly as described, and overall very happy. I would order this again, and recommend to friends. Here is some info about the install: I put this on my 2017 ZL1 and they fit exactly as described. There's small spaces that weren't covered completely, just like the description said, and I felt like it was close enough even with my OCD. I started with the 3rd brake light because my original intent was only to darken the side markers and I didn't want to mess up those first. The 3rd brake light fits the least well, and it's also the only one with a convex shape. For placement on this light, start with the top because of the angle when looking at it, it is better to have the exposed edges be on the bottom because they're harder to see. So looking at my light, the top corners are slightly exposed. It doesn't look bad, but I would have done it differently if I had another one for redo. The rest of the lights are easy and flat, and fit very well. Also, don't spray too much water, I think less is more in this case, and using a hair dryer for a little heat worked really well. The overlays work great, and are a good fix until actual black out replacements are ordered.

Date of experience: December 28, 2016
California
1 review
0 helpful votes
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Been on the Phastek Performance website WAY too many times! Always looking for my next upgrade! They have just about everything for my 2015 camaro SS and it's all pretty good quality.
I've bugged the guys at phastek quite a number of times whether it be through email, phone even Instagra! They always have the an answer and are down to earth. Thier response time is pretty awesome aswell! Just made another purchase today and will continue to make more in the future to make my camaro a BEAST! Thanks again to everyone at Phastek for helping me out!

Date of experience: December 27, 2016
Rhode Island
1 review
0 helpful votes
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Brakes
December 27, 2016

Ordered brakes and rotors and these are by far the best brakes I have ever owned. No noise and stops on a dime

Date of experience: December 26, 2016
Florida
1 review
1 helpful vote
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Satin ZL1wheels
December 25, 2016

Very good packaging. Came in just a few days. Had tires mounted and ready for sons Christmas present. I have to say they look REALLY REALLY good. Thanks a lot for the good service.

Date of experience: December 23, 2016
Iowa
1 review
0 helpful votes
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Veary happy!
December 22, 2016

Fair price, fast shipping and good customer service will definitely shop with them again every one was very helpful and informative

Date of experience: December 21, 2016