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Pet Circle has garnered mixed reviews, reflecting a divide in customer experiences. On the positive side, many customers appreciate the competitive pricing, quick delivery for certain orders, and responsive customer service when issues arise. However, a significant number of reviews highlight concerns regarding service delays, particularly with auto-delivery systems, and a lack of effective communication during problems. Customers have reported frustrations with the returns process and unexpected charges, leading to perceptions of untrustworthiness. Overall, while Pet Circle offers valuable products, its recent service inconsistencies warrant attention to restore customer confidence.
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Great range of products. Always fast and efficient. Postage sometimes a bit expensive.
Answer: Initially it was reasonably prompt, however once they realised I was very dissatisfied and wasn't accepting of their scripted apologies they would disconnect me from live chat asap. This happened several times.
Answer: Considering pet circle price match and have quite high ratings on other review sites (this site seems to attract a lot of angry people) I would say pet circle is definitely a contender for cheap prices and wonderful customer service. Unless you have zero tolerance for any mistakes and if that is the case, I would recommend buying from nowhere.
Answer: Yes, I have never had been left angry by an unresolved issue with pet circle. They have always been willing to rectify any issue and this is why for the past 3 or 4 years I have only ever shopped with them for anything for my dogs.
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