PetCircleReviews 81

Ordered bag of dog food on 7th August. Waited a week. Contacted Pet Circle and was told they would investigate progress and update me. Not a word. I contacted again and again, eventually they confirmed that the courier had lost my order. A replacement order was sent on 20th of August, marked as shipped on 21st. Still no delivery. I contacted Pet Circle again on 27th Aug, and was told the order had only been picked up by the courier the previous night (26th). I contacted the courier. They could not trace my order. I contacted both Pet Circle and Couriersplease today, 1st Sept, almost a month after my first order! No trace of the replacement order either. No contact number to speak to someone, only online chats. Have been a loyal client for 3+ years, but will NEVER buy from Pet Circle again! Very frustrated and disappointed.
After I contacted the chat service again today, I was offered a refund.

I WILL NEVER use PET CIRCLE AGAIN, this is not the 1st time had issues but gave them a few more chances as things happen, I understand there can be delays and Im very reasonable and if updated with delivery status I am quite happy to wait - BUT NO MORE I' M DONE with them, they USED TO BE good - I have waited weeks for a delivery that never showed customer service never followed up, SPENT hundreds of $$ when contact them to ask where my items are they said courier never got back to them but didnt follow up either I WILL NEVER USE PET CIRCLE AGAIN

These guys aren't honest with delivery dates, they say a date but it blows out 3 or 4 days later. Their live chat service says 43 ahead of you, waiting time 3 mins - 20 mins later you are still waiting. When I also complained on live chat about delivery, they just didn't respond, so probably offshore staff who can't handle anything that isn't scripted! I would not recommend these guys, better to pay a few dollars more and at least know they care about their customers.

Pet Circle used to have the best prices with an outstanding delivery service. Since the recent redesign of their online business the service has been in serious decline. Their prices are no longer the cheapest so I have to value check every order. The Auto-Ship has become extremely unreliable due to long delays from ordering resulting in having to frequent the local pet store due to constantly running out of food when I never used to. Auto-ship was once regular and reliable, now its an absolute nightmare with happy chirpy customer service staff who are incapable of resolving any issues. Go back to your old system Pet Circle - it worked and was great. Your new business model is a disaster!

Being judged and denied based on the address and credit card number being used and being denied the promotion. Whilst the promotion code may state that it is one per household it doesn't take into consideration that you can multiple pet owners in the one home.

We also happen to share a bank but this does not mean they are the same owners!

Sending this type of email is highly inappropriate and takes on an accusatory approach.

" Please be aware our systems are sophisticated enough to recognise that if this order is placed again using a voucher with the same address or payment details your order will not be successfully processed."

Not happy

Three weeks ago I purchased specialised dog food for my pet... four live chats later and constant apologies and STILL NO DELIVERY... I have never been so frustrated and disappointed in the lack of action and desire to resolve my issue of paying handsomely for a product I have not received. The live chat is absolutely useless, scripted answers and inability to resolve the matter. I encourage you to AVOID any disappointment and to not support this business, as the other reviews have also stated.

I want to thank your staff for being so helpful and polite to me recently when I purchased some soup for my cat. My cat suffers constipation and I have got her diet right so I was very stressed to get her what she needed. I was a pest but I wasn't sure if you received my emails as replies were not quick due to the extra load from customers wanting to get things for their animals too. I am very happy with hour service and your supply. Her food arrived on Friday so I am very happy that she will be ok for a while. Thanks again, 10 out of 10 I. M not adding a photo bedcause i don't want everybody buying it and you running out of it. MY CAT COMES FIRST.

Ordered pet products in Dec. Came home (5/3/20) today and found a parcel from pet circle. Contacted them, was told I had set up an auto delivery - WAIT WHAT! No I didn't! How could I set this up without my knowledge. No email confirmation, no reminder, no invoice! Did they set this up after I purchased the items?

Happy to return the items but they will only give store credit - SERIOUSLY! Never buying from this deceptive company again. Please return my money.

Be careful - hope it doesn't happen to you!

I was advised by my vet to change the dried food for my elderly dogs. Unfortunately I had just received the next Auto order. A check on the internet showed Pet Circle had the best offer for the new food.
I contacted the Chat Line. Eliza quickly organised the the return of the unwanted item, at no cost to me and gave me 100% credit to be offset against the new food. In addition she updated by auto order detail to reflect the change.

When I started using Pet Circle almost 2 years ago I would have given 5 stars. They were my online pet supply shop of choice. However over the past 6 - 9 months every single order I have made has been met with problem after problem (Spoiled food, missing orders, unauthorized payments, retracting promised discounts once the order has already been put through, countless technical problems with their site, taking the same payment twice, the list goes on) and I end up spending a painfully long and frustrating time trying to correct their errors for which they take NO responsibility. I don't feel they care any more about their customers experience or satisfaction. Shopping online is suppose to be convenient and using pet circle has become anything but. They have just lost another once very loyal customer and it has been a long time coming, discounted prices just aren't worth the headache!

Generally the service and delivery times from Pet Circle are good, and the prices are generally better than Main Street, but when it comes to their auto-delivery and customer service, this mob are atrocious. Some months ago, a product I had on auto-delivery was 'ouit of stock', but Pet Circle still debited my credit card evn though there was no delivery. After contacting their chat room and being promised a refund (which never happened), and several weeks afterwards sending them an email, I have still had no reply - that was 6 weeks ago, and still no refund. And guess what? The same thing has happened again - the goods I ordered for auto-delivery are out of stock, but they AGAIN charged my crerdit card for the full amount. Today I received an email to say that the goods were back in stock and please re-order, but when I attempted to do this, their ordering system was going to charge my account yet again. This company is having serious problems; it's technology doesn't work (there is no interface between finance and warehouse/despatch) and their customer service is nothing more than a fancy piece of jargon. Quite simply - their auto-delivery is a rip off; if you use it, you are likely to be out of pocket if the item is out of stock. And it's no use complaining to them - they just ignore you. It's time for Consumer Affairs to put a rocket under them.

Extremely poor customer service!
We've been ordering all our pet products through Pet Circle for 3 years (automatic order every 3 weeks) and suddenly the food we order rose 35% with no warning and no explanation. Prior to this there hadn't been an increase greater than about 8% between orders. I raised this with the customer service team only to hear excuses as to why they wouldn't honour their supposed "price match" guarantee for other companies offering the same protect much cheaper.
I had gotten a lot of friends and family onto Pet Circle however even they had warned me that the level of service they have received lately has decreased dramatically. Shame but we'll be going elsewhere now and I advise you to do the same

Message to Pet Circle after no concern from them today.
Start packing your tinned dog food properly, put cardbox separators or packing in between each can if you cant deliver the goods undamaged the way they should be, then you shouldn't be in business. This is not an isolated occurrence they also have previous history of this.
We had 20 damaged bashed and squashed cans recently.
I contacted Pet circle today 15/04/2019
They told me it was acceptable from their vets perspective according to O*****a but how about customer satisfaction?
We don't want anything except for you guys to get it right and to DO SOMETHING ABOUT IT.
Good money for damaged and bashed cans of dog food is just not good enough would you accept that from a supermarket or accept cans of food like that?
No you wouldn't
And to say that a vet says its ok. Does not wash with me, how about your clients the paying public?
You also have previous incidents of this so it's just not an isolated incident.
Where is your real customer service and quality control?
You need to lift your game and not just fob your customers off with "our vet says it's ok." as said by O****a what a smarmy uncaring attitude.
Our vet wouldn't dare sell damaged cans of dog food and say it's acceptable practice and neither should you.
We had 20 damaged cans of Hills urgent care dog food and Pet circle just don't care.
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