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PetCareRx Reviews Summary
PetCareRx generally enjoys a positive reputation for its product quality and customer service, with many customers highlighting the helpfulness and professionalism of representatives. The company is appreciated for its competitive pricing and prompt delivery of pet medications and supplies. However, notable concerns include issues with unauthorized charges, subscription misunderstandings, and service delays, which have led to frustration among some customers. Overall, while there are commendable aspects of customer care, inconsistencies in communication and billing practices suggest opportunities for improvement in customer experience management.
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I placed an order for an OTC pet supplement which I received a confirmation for and then I got an email asking me to call. I wasn't sure what it was but when I called, it was an up sell for their membership, which I declined. I actually hadn't ordered from them for years but found a good price on this product. After I got off the phone, I received another email but from a different person telling me my order had been canceled due to it not being available. I checked the website and it doesn't show that the item is out of stock, so I wonder if my order was canceled because I wouldn't join the club. I find this very strange.
After being a customer service rep, myself, for over 30+ years I was impressed with Andrew's professionalism while helping me obtain my dog's seizure medication. He contacted my Veterinarian's office for approval and promptly placed my order. He also made me feel relieved about all of my questions and concerns. My order was received very quickly. Many thanks to PetCare RX and Andrew for making this situation with my dog's condition less stressful.
Thank you for your feedback Sharon. As a pet owner we know the stress that comes along with caring for a sick pet. We are happy to help you in anyway we can to ensure your dog is healthy and happy!
My dog was given a new prescription for a pretty costly medicine that he will be on for life. PetCareRx had the best prices on this medication, and their customer service rep, Andrew was extremely helpful. Will definitely continue to purchase from them!
Thank you for your feedback Sheri! We hope your dog is okay and we are happy to provide you the best pricing and service to keep your dog healthy!
They charged $135.84 for 6 nexgard chewables. Pet bucket cost is $81.95 and Canada pet care is $58.45. Do not use this company. Can't return meds either
Hi Debbie, thank you for your feedback. We have coupons and other options on our site available to drop the price down on this including a 25% coupon and wholesale pricing with our membership. You can call us at 800-844-1427 to provide you with the best pricing option. Please use caution while shopping online for your pets medications as there are many online pharmacies which are not US licensed as the ones you listed and are not. Pharmacy authorized. This means they are not compliant with the National Association of Boards of Pharmacy and do not comply with pharmacy laws and practice standards that protect the public health. As a result its risking receiving counterfeit medications, having your personal and financial information stolen and much more. We are a fully US license pharmacy since 1998,. Pharmacy approved and dispense the same EPA and FDA approved medications as your veterinarian. Your pets health and your satisfaction is our top priority so feel free to give us a call and we can give you more information and further assist you.
Janienn was very helpful with issues I had with an order and my credit card company. Hoping the experience PetCareRx will prove to be as good as this Rep.
Hi Farris, thank you for your review! We plan on keeping you just as happy as you are with Janienns service.
I could've payed much more money, but because they care about customer service and the pets, they actively sought me out to give me the best deal.
Hi Jack, thank you for your feedback. We are really happy to have reached you and helped you with the best option available for you and your pet!
Clear instructions, prompt response. Had good follow up, but order is not complete yet, so now so far, so good.
Hi Richard, thank you for your feedback! We are happy to hear you are happy with our service so far!
Andrews customer service was fantastic! He explained everything to me and saved me more discounts.
Thank you for your feedback Michele! We are happy to hear your saving!
Peggie Johnson was very helpful and personable. I knew what needed to happen with my pit bull's apoquel prescription but not sure how to get it done. For some reason my vet wrote 2 prescriptions, each with a different dosage. I was receiving the smaller dosage which was doing nothing for my girl. Peggie was so helpful in getting the issue resolved, canceling the lower dose and and setting up a delivery schedule for the correct prescription. She was a joy to do business with and is a true credit to PetCareRx.
Thank you for your feedback Teri! We are very lucky to have Peggie and happy to hear she was able to resolve everything to ensure your pitbull gets the correct dosage moving forward!
I placed my first order with PetCareRX today and the process was very easy and Cristina F. Called me right away to make sure all was set as needed. Ended up saving more than I anticipated. Thanks Cristina!
Thank you for your feedback Sean! We are glad Christina was able to quickly help you in getting savings on your order before processing!
With so much negative vibes/environment going on, I feel excellence in service should be recognized. I have worked in quality systems, quality improvement and governmental regulations for years and must tell you that Peggie Johnson was one of the most friendly, efficent and competent representatives that I have spoken to via phone. She made my day!
Thank you for your feedback Nancy! We are really happy to hear Peggie made your day!
Gabriella was informative and very efficient. I appreciated how she was able to quickly help me renew my PetPlus membership and place an order. She spoke clearly and was easy to understand. Thanks. A great experience.
Thank you for your feedback James!
Spoke with Andrew Singer, who was so patient with me, answered all my questions & explained things until they were clear to me. One of the best customer service representatives I've had in a very long time. It made me think well of this company. If the company is as wonderful as Andrew is, then they have a new customer with me! Very impressed!
Hi Linda, thank you for your feedback! We are very lucky to have Andrew on our team and you as a new customer! Our goal at PetCareRx is to provide outstanding service and great savings on pet medications and supplies to keep pets happy and healthy!
Gabriella was able to to graciously answer my 1,001 questions. She was so informative, helpful and kind. I appreciated her knowledge on the topic.
Thanks for your feedback Naomi. We are happy Gabby was able to answer all your questions!
Thanks, Andrew Singer, for patiently explaining this plan to me. Makes so much sense and saves money! Grateful!
Hi Chris, thank you for your feedback and we are happy to help you save!
Christina Flores called to review my online order. She began the "upsell" of the membership plan soon after my answering a few questions. I was skeptical. But after reviewing the savings I would receive on the products I regularly buy and the free shipping I would receive on the order I just placed, I about broke even on the first order including the membership. Christina answered all my questions in fine fashion and without pressure. A very good example of outstanding customer service in this day and age. Steve Mount Angel, Oregon
Hi Steve, thank you for your feedback! Thats right, you get free shipping on every order on our membership including pet food! Enjoy the savings!
I have 4 dogs and it's important to me to save money and give them the best possible care by using top notch products. Christina was able provide me savings along with the best possible way to get future savings on all my purchases. We were very patient with each other which led to a very positive outcome. She did sell me on the membership and I'm confident that it was the best way to go. Christina thanks again for your great Customer Service. You were a pleasure doing business with! Vicky B.
Hi Vicky, thank you for your feedback! We are happy to hear Cristina was able to satisfy all your needs and help save you money! We look forward to continuing to serve you and your 4 dogs!
Horrible online experience. Do not use! If I could give them a zero - I would. Be very careful when you order medication from this company. They will claim you signed up for a membership when you placed your order (cannot provide proof) and then charge your credit card the next year without your consent! And if you're lucky, the package might arrive but it will 100% arrive damaged because they take NO CARE in ANYTHING THEY DO.
Hi Cathrin, thank you for your feedback. Please contact us at 800-844-1427. We do have an annual membership which is not under contract and may be cancelled at any time. If you haven't used the benefits we can give you a full refund in 60 days. However the membership is to help customers saves money and take advantage of wholesale prices, free shipping and much more. We apologize if your package was damaged while in transit, but give us a call and we will get this fixed for you.
Ashley was very attentive and interested in meeting my expections. Thanks Ashley! She told me about deals that makes me want to be a repeat customer.
Thank you for your feedback Jay! We are happy to have you a a lifelong customer!
Spoke With Gabriella and she was very helpful and knowledgeable and was able to answer all my questions. I will definitely use you guys again
Hi Rachel, thank you for your feedback and we look forward to serving you and your pet!
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Get the top-selling pet meds and pet supplies. With high-quality pet medications, food and more, PetCareRx is your personalized answer for happier, healthier pets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback Na! You are not obligated to join our membership to shop with us at the retail price with any coupons or discounts you may have. If you can send me an email with your order number or the product ordered so that I can further look into that. If your order was cancelled then the item would no longer be available and on manufacture backorder with no soon expected date so it should be removed from the site as well. Thank you - [email protected]