On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PetCareRx Reviews Summary
PetCareRx generally enjoys a positive reputation for its product quality and customer service, with many customers highlighting the helpfulness and professionalism of representatives. The company is appreciated for its competitive pricing and prompt delivery of pet medications and supplies. However, notable concerns include issues with unauthorized charges, subscription misunderstandings, and service delays, which have led to frustration among some customers. Overall, while there are commendable aspects of customer care, inconsistencies in communication and billing practices suggest opportunities for improvement in customer experience management.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I received the meds for my dog they charged my card on 8/26 they charged 65.00 then on 8/28 30.92 then 9/3 they charged 21.40 all for 1 month supply of a perscription that costs 60 at the vet 2 times they were supposed to refund me and just keep charging my card Im livid and will be calling in the morning.
An excellent money saver... especially when you have 3 cats. The website is easy to use, products easy to find. When one of my items was out of stock, I was called the next day and I received an email as well. I would like to acknowledge Cristina Flores as the employee on the phone who gave me excellent service.
Thank you for your feedback Doreen! We are really happy to hear you are happy with our service and prices for your 3 cats and we will continue to deliver that to you!
I was very happy with you rep. She was polite, spoke clearly, and followed through with my request.
Thank you for your feedback Herbert!
The Pet Care agent, Tamara, explained the Pet Care Plus program to me which is saving me a lot of money. She was pleasant, knowledgeable and professional. This was really appreciated after waiting about 3 minutes for PC to take my call.
As I buy the same meds for our dog at wherever I shop for pet meds, the price, service and ease are paramount. Pet Care and Tamara delivered in all three categories. Thank you.
Thank you for your feedback Bob! We are glad Pet Plus is benefiting you and your experience with Tamara was pleasant. Your pets health is our top priority along with delivering outstanding service and the most affordable prices for our pet parents.
I recently found PetCare RX online while I was searching for a cheaper alternative for ny dogs annual allergy season meds. Cristina Flores was my sales representative and I cannot say enough about her! She was extremely helpful and patient. This am, I ordered my dogs monthly dog food and saved much $! I am looking forward to saving more and more $ in the future!
Thank you for your feedback Karen! We are glad you took advantage of Pet Plus as its a wonderful savings program with so many other great benefits! We look forward to continuing to service you and your pet!
I have had nothing but wonderful experiences with PetCare they always make the call to my Vet and get my products in a timely manner. This last time I called my script in and received my meds in 2 days. Thank for the quick response.
Thank you for your feedback Beverly. We appreciate you choosing us to ensure your pets health is taken care of and we are glad you know your in good hands with us!
Dealing with Cristina for my first order and setting up my Membership went well. All got set up easily, no snags, no hassle at all.
I look forward to dealing with PetCareRx in the future!
Thank you for your review Ronald! We look forward to continuing to service you and your furry loved one.
Our first introduction to your pharmacy was a phone conversation with Tamara. We told her about our rescue dog Henry and his diagnosis with canine cushings disease. Henry was taken from a puppy mill at the age of 8 along with 18 other dachshunds by the state. He was placed in two different shelters for adoption. Henry was adopted once and brought back to the shelter by a family that could not meet his needs. When we met Henry, he was living at his final chance shelter and scheduled to be put to sleep the week we found him. We adopted Henry and he has been a part of our family for the last 4 years. After only a year with us he was diagnosed with canine cushings. Without his meds, he quickly becomes very ill. Our original small pet pharmacy was bought out by a big corporate machine. Needless to say, we lost our connection with anyone who really cared about our Henry and his well being. Due to a disconnect between customer service and the actual pharmacy, our Henry went without his meds for days until our local vet could expedite his script to their office. In the meantime Henry became very ill and suffered with overheating and stress. We were so happy to meet Tamara and PetCareRX. Tamara listened patiently and helped put our worries away. We knew we had found a group of caring professional people who are genuinely concerned about Henry's health and well being. Tamara walked us through the set-up process and helped us find ways to save money on a prescription that is fairly expensive industry wide. On our very first order we knew we found a gem in Tamara. She was able to problem solve a quick delivery to our home here in Maine and followed up with us on Henry's script. Tamara is absolutely a patient, caring professional who sets the standard for what customer service should be. You should give her a raise and use her calls to train your agents. Thank you Tamara. You made a real difference in our lives.
Thank you for your review Ivan and for sharing your story on Henry! We are so happy to know he found a home where he is cared for and taken care of. As pet parents ourselves we know the love our pet parents share with their pets and how expensive and frustrating it can be to get them what they need to be healthy and comfortable. Our goal is to ensure pets are always happy and healthy and our customers are happy with our service, get the same quality medication at affordable prices and convenience. Your feedback really brightens our day and lets us know that we are accomplishing our goal! We are glad Tamara was able to take care of everything you needed and make a difference for you and we plan on continuing to do that for you and Henry!
I really love this site. I get better pricing on my pet meds and the customer support is awesome. Miss Peggie Johnson helped me set up auto delivery today on my dog's meds and was so helpful and fast.
Thank you for your review Kristine! We are glad you are taking advantage of our easy autoship option!
I had an excellent experience with Danielle Stephens when I placed my refill order today. I have had some very bad experiences in the past and was ready to end my business relationship with you. However, the past 2 employees have done such a great job that I am beginning to believe that this is a new pattern and I will definitely give you the opportunity to keep my business.
Thanks Danielle for the great experience!
Thank you for your review Mary! We are sorry for any previous concerns and thank you for allowing us a second chance. Our goal is to ensure our customers pets are kept healthy while our customers are happy with our service and receive the best prices with convenience. We will continue to provide this and make improvements with our customers feedback. Thanks again for the second chance and for being a loyal PetCareRx customer!
I recently ordered a prescription refill for my puggle from PetCareRx.com. Today I received a phone call from Cristina F. Informing me that my order has shipped. She also wanted to offer me a membership in PetPlus. She explained the benefits of membership, including wholesale prices and free shipping on all orders, and said she could offer me a membership for half the usual cost. She answered all my questions quickly and professionally... it was a pleasure talking with her. Of course I accepted her offer and Cristina promptly followed up with an email confirming my membership in PetPlus. It's such a pleasure dealing with customer service as proficient as this. Cristina is a definite asset to PetCareRx and deserving of a 5 star review!
Hi Paul, thank you for your review and feedback! We want to welcome you to Pet Plus Membership and we hope you enjoy all the savings and benefits you'll have access to! We are very lucky to have Cristina on our team and we plan on continuing to provide you and all our customers outstanding service, convenience and the best prices to keep your pet happy and healthy.
I've used PetCareRx for 3 orders so far and have had no complaints. My dog had to switch to a more expensive medication and suddenly the Pet Plus made a lot more sense, and it wasn't bad to get the first year for half off. The customer service rep I've dealt with, Andrew, has been super pleasant and extremely quick to respond to questions. I ordered the expensive meds right before I bought the Pet Plus and he even partially refunded my order so I could get the wholesale price after the fact. I do see there are some very negative reviews, but thankfully I haven't had issues. All the orders came quicker than I expected and were packaged well. Hopefully the quality continues!
Hi Stephanie, thank you for your review! We promise our quality will continue and you will be very happy with our service and prices.
Andrew called to confirm my order. Very pleasant, easy going and gave me new options to save even more money without being pushy. Excellent follow up and good customer service.
Thank you for your review Christy! We are lucky to have Andrew on our team and glad to hear you are happy with our service!
I have worked several times with Christina on placing orders and she has been very helpful and efficient in completing requests. I am very happy with my experiences at PetCareRx!
Hi Gary, thank you for your feedback! We are happy to have you as a customer and will continue to provide you outstanding service!
My title sums up the awesomeness of Ms. Gabriella. It's inconceivable to me that service rendered to a very concerned customer could possibly be better than what Miss Gabriella provided to me. She immensely brightened my morning
Thank you for your review Tony! We are very lucky to have Gabby on our team and happy to hear you are happy with her as well. We plan on continuing to provide you the best service, best prices and convenience.
Stephanie was very efficient and helpful; I think prices for Trifexis are affordable. I usually call in the prescription because my vet does not have a fax machine. Petcare Rx has good follow up with orders.
Thank you for your review Nola! We are glad to know you are happy with our service and prices!
I placed an order via the website and a rep -- Oneika -- called me immediately to confirm my order. She was super helpful and really kind. And she even saved me money. Now that's great customer service.
Hi Lisa, thank you for your feedback! We are glad Oneika was able to further assist you and to ensure you are getting the best price. As a pet owner I know it can get expensive so we are always excited to help our fellow pet parents save.
I am so pleased with PetCareRX! Wonderful customer service every time I call. I appreciate Gabriella's friendly & efficient assistance today. She deserves a raise!
Thank you for your feedback Holly! We are happy to hear you are enjoying our service and we are very lucky to have Gabby on our team!
Cristina was excellent to work with. She took care of getting my vet approval and reached out to me to say it was complete.
Thank you for your feedback Chris! We are happy to hear Cristina followed up with you on your order to ensure it gets fulfilled.
Gabriella helped me with my pets needs and got me exactly what I needed. Thank you for putting my worries at ease
Thank you for your feedback Jordan! We are happy to hear Gabby was able to get you everything you needed.
From the business
Get the top-selling pet meds and pet supplies. With high-quality pet medications, food and more, PetCareRx is your personalized answer for happier, healthier pets.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback Lori. If you were not already assisted please contact us at 800-844-1427 so that we can further look into this for you and ensure you are getting everything needed. Thank you!