PetCareRxReviews 650

In general, the service representatives are polite and nice. The company cancelled my Pet Plus enrollment and my order at my request without an argument, except to assert they had no intention to deceive me. Hah! The representative even apologized. That is rare. However, the enrollment in the Pet Plus plan, which is the only way to get a decent discount on the outrageous prices for worm and tick/flea medications, severely lacks transparency. They do not upfront ever tell you the cost of the plan. Instead there is a marketing pitch that the average customer saves $200 above the cost of enrollment with no mention of the actual cost of enrollment. Suffice it to say, my savings did not even cover my enrollment fee so today they offered to discount my enrollment fee. I don't want to be charged for a service that didn't cost anything when I first enrolled two years ago, I don't want to be subject to an automatic enrollment without notification especially when the cost of the service changes and goes up, I don't want to be charged for something that does not appear on any of my order invoices. There are benefits to the plan but not for me. The deceptive way the website sucks you into agreeing to the plan makes its legitimacy sorely suspect. The cost is never disclosed until after you have agreed to the discounted price for medications. Evil marketing. Any plan that is worthwhile should stand up to basic scrutiny and using discounted prices to lure you blindly into a plan that does not deliver the promised savings is deceptive. I can get discounts at other pharmacies, maybe not as large but as least they are not trying to hoodwink me. All told, the price I paid elsewhere was $250 rather than $225 I would have paid to PetCareRX with the discount from the Pet Plus plan. That doesn't offset a $170 enrollment fee for my two dogs, even when I need to purchase these medications twice a year.

After my last online pet meds store, Drs Fosters and Smith, was bought by Petco I went looking for a new supplier. I found these guys. I generally found them acceptable. Good prices. Nice people on the phone. BUT problems started right away. Confirmation of the prescription wasn't made and order didn't ship. Then I'm solicited to purchase this subscription plan. Then I start receiving robo calls to get my scrip renewal. I call and email MULTIPLE times to stop getting these robocalls. I get acknowledgements it will stop. It doesn't. SO, I'm stopping all business with these folks. I'm sharing this review more places and I'll advocate this place -- despite being staffed with very nice people -- is not an acceptable vendor. Bummer. Sorry you all couldn't just sell me pet meds and not be an annoyance.

I must say Ayesha went well above her duty, She was very pleasant and helpful. Just hearing my story how my package was stolen or not delivered, she went on her own to find out what she could do for me. She called me back and was very very helpful. Living on a fixed income is really hard on a person or family when unexpected cost arises like this. I already told my friend to check out PetcareRx for her dogs food and I will let everyone know how helpful, polite, pleasant and caring this company is. Ayesha is the greatest most wonderful person I have ever dealt with on the phone with any customer service.

Ordered prescription food for our cat 2 weeks ago (14 days). PetCareRX called our cat's vet the same day to confirm the scrip, and immediately after, our vet called us to confirm they approved the order.

Two weeks later, we're wondering where the food is. We received no emails, no phone calls. After emailing customer support (because they only have EST office hours, and we're on the West Coast), support tells us that they called our vet and the vet declined confirmation, and they supposedly emailed me to tell me this.

I point out to them that (a) after calling our vet again, they had the confirmation on file, (b) I received no such email, (c) they shouldn't be able to just charge my card and make no further attempts to contact us, and (d) I'd like to see a copy of the email they claimed they sent me along with header information.

There was no reply -- just an automated phone call made to us from a 877 number (which we always screen). Now it's too late to order because their office is closed.

Just emailed them to cancel the order, ordered it on Chewy.com, and already got confirmation from our vet (5 MINUTES LATER).

PetCareRX sucks! Stay away.

I can't stress enough how much I appreciate Peggie Johnson. She keeps me aware of what is due and when. She reminds me that it's probably time for heart worm or my membership is about to renew. She is so knowledgeable of all thst is available to me... and willing to help and go above and beyond when we are having issues getting vets to reply to our request for heartworm medication. She always takes care of it quickly and I can see a smile on her face because I hear it in her voice. She is the kindest, sweetest, hardest working person I have ever dealt with. She is my favorite girl and I don't know what I would do without her!

They don't bother to tell you that you can get a script for the same price even if you DON'T buy their stupid PetsPlus plan. So I had to call them and scream about this and get it refunded. Then they contacted me two weeks ago to renew this plan. My dog died in September and I told them this and that I had no need for the plan. However, today, I saw $106.68 charged to my credit card without my authorization to renew a plan for a DEAD dog. I had to call again and supposedly they will refund the money. Otherwise, I am reporting fraud to Bank of America.