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PetCareRx Reviews Summary
PetCareRx generally enjoys a positive reputation for its product quality and customer service, with many customers highlighting the helpfulness and professionalism of representatives. The company is appreciated for its competitive pricing and prompt delivery of pet medications and supplies. However, notable concerns include issues with unauthorized charges, subscription misunderstandings, and service delays, which have led to frustration among some customers. Overall, while there are commendable aspects of customer care, inconsistencies in communication and billing practices suggest opportunities for improvement in customer experience management.
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I have had nothing but positive experiences with this company. I ordered some new rx's today and dealt with Peggie Johnson, who was courteous, friendly and efficient.
High marks all around! I am in the Pet Plus club, and the savings are definitely worth it.
Christina Flores was a fantastic CSR. Very nice and explained the pet plus program. She Updated my account for me and just went out of her way which is gratefully appreciated!
Thank you for your feedback Brenda!
Oneika French was helpful and friendly. Made the process of joining Petplus quick and simple. I have 6 dogs so this makes a huge difference for me and my budget.
Thank you for your review Monica! We look forward to providing your 6 dogs with all their needs and wants.
Ordered 4 Seresto collars, I have always used seresto and have not had fleas in over 7 years! When I received my order first, it was shipped from Canada I believe, secondly the pkg was not the same photo as in my vets office, thirdly the collar had little spikes sticking out of it, lastly it did not come with the clips Seresto normally comes with! I should have trusted my intuition knowing in the back of my mind these were fakes! Now I have been dealing with fleas for 2 weeks! Then I was charged 270.00 for annual membership which they never even sent a notification of any kind they were charging this! They did however refund the membership but what company after months just takes 270.00 with out some kind of notification stating the amt would be deducted on such and such date! Stay clear of this company! They advertise they are USA based which they are but their products are not!
Thank you for your feedback Gina! We only ship from and within the United States as we are a fully US licensed online pharmacy since 1998 which dispenses the same brand name medications your veterinarian would carry. The Seresto Collars we carry are from the manufacture Bayer and they have recently changed their packaging. We would be happy to provide you with more information if you would like to contact us at 800-844-1427.
I always get my products on time and at a good price. Whenever I need assistance, the customer reps like Ashley Raghoo are wonderful.
Thank you for your review Devonna!
Danielle was absolutely terrific. She went out of her way to assist me by calling the vet's
Office to make sure the Rx was approved. The shipment was sent out the following day
And got here in plenty of time. Set up an auto ship for all future medications. Would recommend them over and over.
Thank you for your feedback Felicia! Danielle and the rest of the team looks forward to continuing to help you and your pet.
I am a new customer to PetCareRx and was delighted with the courteous and detailed service delivered during the telephone conversation on 11/11/2019 with Andrew. My order was placed online Sunday, 11/10/2019, for my adorable little girl, 12 year old, Pomeranian, and I received a call Monday, 11/11/2019, regarding the status of my order for my baby's medication. Andrew provided an update regarding my med order and also made me aware of additional savings available if I joined the Pet Plus membership program. The Pet Plus membership program offered immediate benefits that were attractive to me as a pet owner. I am looking forward to the experience that I will encounter as a new member to Pet Plus and customer of PetCareRx. Special thanks to Andrew for the courteous and customer-focused service via our telephone interaction!
Thank you for your feedback Lois and welcome to PetCareRx! We look forward to servicing you and your Pom and we hope you continue to enjoy the savings and service!
Caller was extremely professional and explained very clearly. Also patient and personable. Hook that dude up with a raise or promotion.
Thank you for your review Jeffery! Your review definitely helps him!
Appreciate the attention and thoroughness of the membership option. Helpful to understand the benefits from a Rep than navigate solely through the site.
Thank you for your review Kristi!
I certainly appreciate Andrew reviewing our orders and sharing his knowledge to pass us great savings!
Thank you for your review Cathy! Enjoy the savings!
I have never used PetCare Rx before now. I ordered medication for one of my 2 dogs because it was cheaper here than at my usual online store. I needed the med quickly and ordered 3 day delivery. Cristina Flores called 4 times to assure I would get the med asap. Even getting approval for overnight delivery with an additional charge of just $5.00!
Thank you for your review Lin!
Upon placing my order, I received a call from Andrew... after playing telephone tag, he was excellent at explaining the savings benefits of joining PetCareRx, as well as immediate discounts. After researching my current dog medications, it appears the membership should pay for itself and hopefully save me money going forward. Looking forward to seeing how it goes. Thanks Andrew!
Thank you for your feedback Debra!
Pet care is taken very seriously when you order they make sure that the medications are correct the veterinarian and also the shipment a dress I appreciate that
Thank you for your review Dora! Enjoy the savings!
We are having construction done on our home, but for some reason, USPS will not deliver packages to our home (Although they are happy to continue to deliver mail and no other service has any problems delivering) Well our Pup's Heartworm medicine was at first taken by UPS then handed off to USPS- and you guessed it- they returned to sender. Andrew was fantastic in helping me get a refund for my old order and placing a new one. It was not their fault at all but the customer service I received was beyond helpful and efficient. We have been using PetCare for our heartworm meds for almost a year and have not regretted it! We have saved so much on their prescriptions (And with 3 dogs that adds up!) I have only had great experiences with them, and would suggest to all my friends and family.
Thank you for your feedback Sarah and we are glad Andrew was able to get the medications out to you. We look forward to continuing to provide your pets their medications and supplies!
I have found petcarerx to act quickly, offer a variety of products, ensure best price and have excellent customer service, including Andrew Singer, who recently helped me with best price on my order among other outreach.
Thank you for your review Sarah! We look forward to continuing to serve you and your pet!
Placed an order for Dasoquin and the next day received a call from Andrew Singer with delivery details. He brought PetsPlus to my attention, and I did due diligence and compared my Petco Repeat Delivery pricing against PetsPlus; good savings immediately! Now I will see how the delivery service performs and post again.
Thank you for your review Donald! Enjoy the savings.
I ASKED TO BE PUT ON THE DO NOT CALL LIST 4 TIMES AND THEY ARE STILL REMINDING ME ABOUT SCRIPTS FOR MY DECEASED DOG. BUYER BEWARE. DON'T LIST YOUR PHONE NUMBER.
Hi Gale, we are so sorry for your recent experience with us. We understand being reminded of a pet who is no longer with us is very hard. You certainly should not receive any calls from us if you have been added to the do not call list and if you have already advised us that your pet is no longer with us. If you can reach out to me directly with your phone number so I can ensure everything on our end is taken care of at [email protected]. Our deepest sympathy to you.
A rep, Andrew Singer, contacted me after placing an order regarding the PetPlus program and was very professional and easy to work with. He clearly explained the details I needed and made the experience pleasurable.
Thank you for your review Mark! Glad to have you join and access all the great benefits!
I was called by Andrew Singer after my first order and asked if I was interested in joining the club. We kept missing each other on the phone but finally were able to connect. Andrew was very friendly and professional. I didnt feel pressured at all to join in their club, but really appreciated him reaching out to me to help me save money. As an added bonus, my order had already shipped by the time we finally connected by phone, so thanks for the quick shipping!
Thank you for your feedback Audrea! We are glad to hear you guys were able to connect and you have joined our membership! Enjoy the great savings and all the benefits you have access to now!
Very easy to order, and when Andrew called to confirm order, I was reluctant to sign up for petcare plus, but he finally talked me into it. Really good salesman, in a good way. Didn't feel pressured, he just explained the benefits of joining in a clear, logical way.
Thank you for your review Rich! Enjoy the great savings and benefits!
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Get the top-selling pet meds and pet supplies. With high-quality pet medications, food and more, PetCareRx is your personalized answer for happier, healthier pets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review Cecilia! We are glad to hear you are enjoying our service and prices!