PetCareRxReviews 650

I ordered a few toy ducks for my dog and unfortunately I received a product that looks completely different than what was advertised. I sent my dedicated rep, Michelle, an email for assistance with the order and she was the best! There was no back-and-forth - she immediately processed a refund for me and is even going to make sure the photos on the product page are updated. I wish everyone was this understanding and thorough. Great experience overall :)

Andrew is a pleasure to order my baby's medication from. He went above and beyond to get every detail necessary to insure I was ordering the proper dosage for her weight and height. He helped me save a whole lot of money on my prescriptions. I would honestly recommend PetCareRx to any one who has pets. Not only for medication, they also have quality pet food. And great customer service... Plus, you don't even have to leave your home to go searching for the product you want or need, they ship it to your house.

It was a pleasure to order my elder dog's medications from PetCareRx and especially nice to speak with Andrew Singer. He was so very helpful and kind. I feel like I could call him anytime with questions about my Boudreaux's medications. Andrew walked me through the benefits of joining the Pet Care annual plan for discounts on the meds and other benefits. Thank you, Andrew. For calling me back after I had made my initial order without taking advantage of the plan's benefits. I have already received confirmation today that my Boudreaux's meds are on there way to be delivered to our home. I am so happy to be a customer of PetCareRx!

Andrew Singer gave me a call post initial order. He explained how ordering rx meds worked and what I could expect. He also told me about a savings opportunity and was not pushy in the least. He was patient through my indecisiveness and looked up savings on regularly purchased products to assist me in whether a membership plan was truly going to be worth it for me in the end. I felt like I was being treated as a customer that was truly cared about and not just another mandatory phone call.

At a time when finding meds and dog food I needed was difficult, I was able to get them at PetCareRx. I had made a mistake and needed my initial order canceled. Andrew Singer called to confirm the change and explained the benefits of purchasing a membership to Petplus. Not only did I receive a discount membership for both of my boxers, but I also received an added discount on the meds I needed for my boxer, Sadie. The fact that I won't lose money buying the membership makes this a win-win.

Your representative Ashley delivered the worst service I have ever received from this company! I ordered dog food through PetCare RX that has no tracking number, so yesterday I called PetCare Rx and spoke with a very helpful and friendly representative. She called Royal Canin to ask if my dog's food was shipped, and said to the best of her understanding it was? I am worried because if my dog does not receive this food she will poop straight blood, so making sure she has her food is of the utmost importance. This woman Ashley was rude and would not allow me the opportunity to speak with a manager to help me with my issue. I spend an enormous amount of money with your company and this was by far the worst experience. Your representative found my urgency and concern over this issue funny as she laughed at me and hung up the phone! I guess Ashley needs to be reminded how lucky she is to have a job that most don't even have in a troubling time like what the country is facing.