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PetCareRx

3.5

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PetCareRx Reviews Summary

PetCareRx generally enjoys a positive reputation for its product quality and customer service, with many customers highlighting the helpfulness and professionalism of representatives. The company is appreciated for its competitive pricing and prompt delivery of pet medications and supplies. However, notable concerns include issues with unauthorized charges, subscription misunderstandings, and service delays, which have led to frustration among some customers. Overall, while there are commendable aspects of customer care, inconsistencies in communication and billing practices suggest opportunities for improvement in customer experience management.

This summary is generated by AI, based on text from customer reviews

service
116
value
114
shipping
106
quality
80

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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Repeat customer
May 14, 2020

We have been very pleased with the service. Quickly contacts our VET for prescriptions and eliminates that hassle for us. We had originally chosen to not become a member because of the age of our dog. Andrew walked us through the process and explained the savings we could see. He could take our savings back to our most recent order plus the current. Huge savings plus he is able to follow the pets health status.

Date of experience: May 13, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Nina!

Georgia
1 review
1 helpful vote
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Becoming a member does save you money over the course of a year. Good selection of products and the best prices on prescription medications. I only wish PetCareRx carried a full compliment of bird ( Macaw) supplies as they do dog and cat. Good food, medications and toys for birds are hard to find. Hopefully someday in the near future! P.S. - I also have a 400 gal. Salt water reef tank hint, hint! :)

Date of experience: May 12, 2020
Michelle M. — PetCareRx Rep
over a year old

Thanks for your feedback Tim! We got your hint and we will see what we can do. :) Thank you for being a loyal member!

Iowa
1 review
0 helpful votes
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Saved me money on a prescription for my pet. Thank you for following up with your phone call! I appreciate Andrew's help!

Date of experience: May 7, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Mary!

Ohio
1 review
0 helpful votes
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Peggie Johnson handled the refill prescription for my dog and made the process simple and fast. I appreciated her verifying my mailing address as well as my email. In addition I learned from Peggie that PetCareRx now sells dog food. She looked up my specific food dog and gave me the weight options and prices. Next time I need food, I will be inclined to order from PetCareRx since Peggie was so helpful and kind. Thank you PerCareRx for the reminder post card that I needed to reorder my 4-legged Furry Friend's Heart worm medication! Sandy B.

Date of experience: May 7, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Sandy! We are happy to hear Peggie was able to get all your needs taken care of and introduce you to our food inventory. We look forward to continuing to service you and your furry friend.

Tennessee
1 review
0 helpful votes
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Just got off the phone with Andrew, he was excellent to talk to and to go over any of my dogs needs. Very polite and professional. Website is easy to use also. Highly recommend.

Date of experience: May 7, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Alan!

Ohio
1 review
0 helpful votes
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It was a pleasure placing order with Peggy. She was friendly and checked mailing info etc. She did a very thorough job. She is exceptional!

Date of experience: May 6, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your feedback Valerie!

Virginia
2 reviews
0 helpful votes
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Thanks Michelle
May 6, 2020

Michelle was very gracious and helpful. She had all the answers, and even corrected some erroneous information that was given to me a week earlier. I love Petcarerx, and people like Michelle are one reason why.

Date of experience: May 5, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Kathy and it was a pleasure speaking with you! Looking forward to continuing in providing for your fur babies.

Tennessee
1 review
0 helpful votes
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This is my second prescription order from PetRX for my little Yorkie, Maggie. They have folllowed up both times to confirm the order and to let me know when it would be shipped. Although I'm not a fan of "add on" selling, Cathy A., CSR, did not push but did let me know that it would save me money in a matter of months to become a member. So I did and I'm pleased. The prescriptions will be less expensive and shipping will be free. Impressive customer service!

Date of experience: May 5, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your feedback and sharing Maggies picture, shes adorable! Glad Cathy was able to help you save, we look forward to continuing to provide for her!

Oregon
3 reviews
2 helpful votes
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Great service
May 6, 2020

They were so helpful even called me and offered in membership which save me money in the long run! I couldn't be happier and my four kitties will be thrilled to get their new food. I look forward to making future purchases.

Date of experience: May 5, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Sandi! We look forward to providing for you and your kitties!

New York
1 review
0 helpful votes
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Andrew S. Was amazing and patient with all my many, many questions. If I left a message he would get back to me as soon as possible. He even listened to my suggestions for future products. This is my first time using PetCareRx and I am looking forward to years of good service.

Date of experience: May 5, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Deb! We look forward in continuing to service you and your fur baby.

Colorado
1 review
0 helpful votes
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After speaking with Andrew Singer today I felt confident in my decision to order through this company. My dog's regular heart medicine provider randomly stopped carrying his medication and I ordered through PetCareRX. I received a phone call today from Andrew and after our conversation any worries I had regarding using a new provider were gone. The customer service was amazing and I could tell he enjoys and loves animals as much as I do! I take my dog's health very seriously and am happy to have my anxiety's quelled.

Date of experience: May 4, 2020
Maryland
1 review
0 helpful votes
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Top Notch
May 5, 2020

The customer service rep Ashley R. Was very helpful. All of my interactions with PetCareRx has been easy and reliable.

Date of experience: May 4, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review V. B.

California
1 review
0 helpful votes
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I am receiving a brand new pup, never had a pup, not prepared for a pup. Ordered over the phone spoke with Ashley, who was very professional, I felt she really understood me getting my first pup. I appreciated all that she did. And she should get a raise or bonus. Thanks.

Date of experience: May 3, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review John and congrats on your new fur baby! Glad Cristina was able to help you with everything! Goodluck and we look forward to providing for your pup.

Georgia
1 review
0 helpful votes
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Great service
May 2, 2020

Cristina Flores was an awesome help working me through the process. She helped me save money! Super job Cristina.

Date of experience: May 1, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review John!

Florida
1 review
0 helpful votes
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I received a call a half hour after I placed my online order today. Catherine was professional, knowledgeable and she offered me a discount on my order for signing up for a membership, which I did. I'll have peace of mind knowing that I can order my Yorkie's meds and they'll be delivered to my door. Thank you!

Date of experience: April 30, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Marie!

Utah
1 review
0 helpful votes
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Amazing Service
April 28, 2020

Amazing customer service and they truly care about your pet. I would recommend them to everyone. Huge savings on my pets meds.

Date of experience: April 27, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Jamie!

Georgia
1 review
0 helpful votes
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Friendly and Helpful
April 23, 2020

Just made my first order today and received both an email and call from Andrew to confirm the order and specific details. He also offered the annual membership at a discount, low enough that it will pay for itself in one more order. Great experience so far.

Date of experience: April 22, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Liz! Glad he was able to catch that and help you save!

Washington
1 review
0 helpful votes
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Andrew was such a pleasure I felt like I was making a friend. This quarantine has had one great plus: my dog and I have grown so close, so trusting, so constant. It's been wonderful. Andrew clearly knew what he was offering me, and I think at some other time, when I know where my money is coming from, it would be something else. He was personal, clear, succinct. My partner is still yelling at me for buying the membership. Maybe when we can afford it...

Date of experience: April 21, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Nick. Glad to hear you had a great experience.

Pennsylvania
1 review
0 helpful votes
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Caring team!
April 23, 2020

I placed my first order on PetCareRx and shortly after, I received a call from Andrew to confirm a few things. Andrew was a pleasure to work with! He asked not only about me but asked about my pup as well. He gave a great overview of the process and helped me save some money on the items I would need to order on a recurring basis. During these crazy times, my short conversation with Andrew was a welcome respite. I look forward to working with and using PetCareRx for all of my pet care needs!

Date of experience: April 21, 2020
Texas
1 review
0 helpful votes
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Easy
April 21, 2020

Miss peggie was super helpful on the phone today! Was able to give me all the information I needed to place a order, even offered to place it herself. I let her know I was thankful for that but wanted to be able to do that myself, she more then happy to help me figure out how to send my dogs scripts in.

Date of experience: April 20, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Ashley!

From the business

Get the top-selling pet meds and pet supplies. With high-quality pet medications, food and more, PetCareRx is your personalized answer for happier, healthier pets.


petcarerx.com
Founded in 1998
Lynbrook, NY, United States