PetCareRxReviews 650

Cathy called me after I had placed an order. I thought she was calling because I had made a mistake on the order. But, no. She was calling to tell me how much I could save if I joined the Pet Plus program. I had read about the program on the webpage, but was not willing to invest $99 in membership at this time. Budget woes, and I told her that was my problem. She listened and was patient and then explained to me that the current % off sale applied to the membership fee, too. Taking membership for this year down to a reasonable fee (about $35). I appreciated her willingness to listen to my concerns and explaining away my misunderstanding that the membership was on sale, too. Good deal, eh?

My sweet 140lb St. Bernard Sophie is incontinent, sadly. She is my grandchildren's favorite puppy at 7yrs old. She has been on Incurin for several months now and it has saved my bedroom carpet, thank goodness. When I was informed that her meds were out of stock I panicked and began searching the web for a reliable pharmacy because she can not be without this medication. PetCareRx was the Only service (of 7 I checked with along with my vets office) that had the meds in stock. Cathy has been a very thorough and compassionate representative when we've spoke on the phone and I'm sticking with PetCareRx for all of my pups (4) Medication needs.

My dog's (14 year old husky) medicine never got to my house. It was lost in the mail and we only had a couple of his pills left. I called customer service and was linked with Ms. Peggie Johnson who was AMAZING. I can't say that enough. She was happy and her good mood was infectious as she expedited more medicine to my old man. I have one less thing to worry about because of her quick response and reassurances. Is there a way to always be connected to a specific customer service rep? Because I would choose Ms. Johnson every single time. Thank you so much, Ms. Johnson. You are amazing.

Miss Peggie Johnson's customer service is unparalleled! She answered the phone upbeat & with a smile on her face! Her energy was electric! Her sunny personality equaled her product knowledge & compassionate care she has for the customers she serves! Her kindness, love, & joy she brings to work should be the standard in customer service everywhere regardless of industry! WOW! Keep up the great work Miss Peggie Johnson ~ you are a true inspiration!

As for the reason of my call: We rescued/adopted a sweet 2 year old chihuahua a few months back & the foster mom had the shelter vet order all her pet meds through PetCareRx. Today was my first time calling to set up my own account & add our own vet info etc. Miss Peggie Johnson was extremely patient & even asked if I wanted to save 75% off my order by joining as a member. She presented the offer without any added pressure ~ SO refreshing! I'm a numbers gal, so it was a total no brainer when the membership + the meds I needed to order was LESS than the full-price of just the meds. BONUS: My membership status lasts for a year so all future meds needed in the 12 months are at a 75% off rate! Yay!

Team PetCareRx: You have an incredible employee in Miss Peggie Johnson! NEVER take her for granted!

Miss Peggie Johnson: Keep on being your amazing, stellar, & awesome self! The world is better because of YOU!

I call every 5 weeks to order medication for my fur baby and the service is always so cheerful friendly and thorough. Today I spoke with Peggie Johnson who was so courteous so funny and thorough. She confirmed all my information answered my questions regarding pricing and we had a few good laughs about daily life in this pandemic. It was comforting and brightened my morning. Best of all she had my order completed in no time and I carried on with my day. I have never had issues placing and receiving my orders and they arrive as scheduled which is very important. My experiences have always been very good, particularly today with Ms Johnson. I will continue my business with Ped Care RX. Tanya Moses

It just isn't worth the savings.
I had an issue a few months ago- called three times within a 2 week period. Every time I called, I was told a manager would call me back and I never received a call back, hence calling in 3 times. I ended up giving up, but I'm sure that's their plan- I doubt they even have managers there- just people who are told to tell us that there's nothing they can do and a manager will call. Well, I came into another issue last week- I called in and am told the same thing. 6 days later I call back and wait 42 minutes to even speak with someone- I spend another 30-40 minutes on the phone with this girl- same thing, but promises I'll receive an email with a return label today- it's midnight and I've received nothing. I pay $180/year for the membership and they don't deserve my business or anyone else's. I'm canceling the membership, even though it's saved me a bit overtime- just not worth the hassle and stress.