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PetCareRx Reviews Summary
PetCareRx generally enjoys a positive reputation for its product quality and customer service, with many customers highlighting the helpfulness and professionalism of representatives. The company is appreciated for its competitive pricing and prompt delivery of pet medications and supplies. However, notable concerns include issues with unauthorized charges, subscription misunderstandings, and service delays, which have led to frustration among some customers. Overall, while there are commendable aspects of customer care, inconsistencies in communication and billing practices suggest opportunities for improvement in customer experience management.
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I want to Thank whomever hired the salesperson, Peggy Johnson, for my order #A*******. She is a complete and total ASSET to your company. She is my HERO. She guided me through every aspect of the process, educated me on what would save me money going forward and assisted me with grace and dignity far beyond any customer service representative i have ever contacted, anywhere! She should be the Director of Training for your company because she was just AMAZING! She deserves any bonus you can give her because she is an fabulous employee and if i had a business i would steal her from you and make her the Director of Human Resources to ensure that the rest of my employees meet her Standard.! Thank you Ms Peggy Johnson for the shining so bright!
Met with Cristina Flores. Very pleasant and professional manner. Answered all my questions. All in all a very good experience.
Thank you for your review Arlene.
When my order for puppy meds had not been delivered, (despite tracking links indicated it had—how can this even happen?), PetCareRx, and specifically Michelle M, promptly responded to my emails, started investigating, and sent out a replacement order. I'm a new customer of theirs and so impressed how promptly, thoroughly, and courteously they solved this problem. They've made a fan of me!
Thank you for your review and patience Stephanie! Looking forward to continue in giving you the best service we can.
Peggie Johnson is an excellent representative for PetCareRx, and how customer service should be handled! She took the time to reach out to her manager and get an answer on a very important order for me. I wish everyone I had to contact at other companies were as helpful, professional, and kind as Peggie Johnson!
Thank you for your review Nancy! We do our best in ensuring our pet parents are happy with our service and products.
The staff (Andrew), helped me to save money and time and effort! I didnʻt have to ask for discounts, Andrew found and applied so many that I thought for a second that PetCareRx would be paying me to use their products.
Thank you for your feedback Conred! Glad your enjoying the savings!
I called to get my beloved dog's name off the records because he went to Dog Heaven two months ago. I was blessed to get Peggie on the phone. She was so kind, thoughtful, encouraging and sweet that she made my day! She took all the information I gave her about my new rescue and was very competent, patient, and bright. May God bless Peggie for being a wonderful lady!
Thank you for your review Aurora! We are sorry to hear about your loss, please accept our condolences. We hope your new rescue brings much joy to you and we are here to help in every way we can!
I ordered some meds for my dog but they never came. I called 5 different times (enduring long wait times on each call) and was told someone would get back to me, that the product would be sent. No product, and no call back. Ever. I finally contacted someone to request a refund and a total withdrawal from their program. I'm hoping I'll get the refund, but I have no faith that I will!
Thank you for your feedback Jeanna! I am sorry to hear about your recent experience and I would like to further look into this matter and ensure we have it corrected. Please reach out to me directly at [email protected]
We have been members of PetCareRx for the past year and have been very pleased with the products and service. I have had several occasions where I needed to contact Customer Service, and each time, the experience has been a positive one. The Customer Service agents, such as Cathy whom I spoke with today, are all knowledgeable, polite, and helpful. My questions were answered to my satisfaction, and I am pleased to renew our membership for another year.
Thank you for your review Marcia! We look forward in continuing to service you.
I perchance heart worm chewable pills for my dog. I received an email saying that it was delivered on the 21st. Checked the mail that day and a couple days later and still nothing. I called customer service of pertcarerx, and the lady said that I should reach out to USPS. Well feel she could have done a better job, since I did perchance the product from pertcarerx. I guess I can always call my bank and get my money back.
Thank you for your feedback Edward! We hope you did end up receiving the package and if theres anything else we can do to help please do contact us so we can further look into the matter.
Great savings! Great people! Great company. Andrew was super nice and gave us additional savings by enrolling in the yearly program. Glad to find PetCareRx. Thank You Jesus for leading us to this great company!
Thank you for your review and for sharing your fur babies photo! They are adorable and we are happy to help keep them happy and healthy!
I spoke with an amazing rep Peggy Johnson. She worked with me on pricing and was very knowledgeable. She was also very empathetic, professional, and friendly. I look forward to using my Pet Plus membership.
Thank you for your review Angelica! We look forward to servicing you and proving for your fur baby.
Andrew saved me $ by properly scheduling my autoships. He was very helpful and courteous, and told me how to save more by joining up.
Thank you for your review John!
I recently ordered various items and had a question about the shipment statuses. I had called a few times since there were various packages. Each time I spoke to a very courteous and helpful representative. The last one I spoke to was Cathy Addonisio. It is nice to deal with a company that has pleasant and helpful people to resolve issues. I highly recommend Pet care RX!
Thank you for your review Vera!
Recently received a call from Cristina Flores about purchasing PetPlus and, after a good discussion, we figured this was the best route for my pets needs. Already saved tons of money just from one purchase. Thanks Cristina!
Thank you for your review Derek!
Ayesha Amen was extremely helpful, she anticipated my questions and provided information I hadn't considered.
Thank you for your review Jessica!
Ordered specialty food 7/29, never rcv'd, sent email, told unavailable, hold on account would be released. Checked account that was charged and was credited 8/3. No email or call stating this just email asking me to join their yearly club.
Thank you for your review Kristine. We apologize we were unable to fulfill this order for you as the item is on manufacture backorder and has been removed from our site. We hope you were able to get an alternative for your fur baby.
Overall good service that keep me well informed. Had some difficulty with getting and submitting the prescription for the medication but understand that the process is what it is. Price was good. Will see how things go with further interactions with the company.
Thank you for your review Perry!
Andrew was very helpful with my order and the recommendation of monthly shipments. The price was great and we received Amy's food right on time.
Thank you for your review Dan!
I found PetCareRx with a simple google search. I needed to order a large amount of dog bones for my company. Before processing the order, Cristina Flores was kind enough to call me and let me know that there was an unlimited pet program I could sign up for that would save me lots of money on my first order. I really appreciate the honesty of this company in saving me money (they could have easily just ran my payment and processed the order). Thank you to Cristina and everyone at PetCareRx. One happy customer and lots of happy puppies because of their thoughtfulness!
Thank you for your review Sara! We are happy to help alleviate the cost on keeping your fur babies healthy and happy.
I called to clarify a price 'discrepancy' on a previous order, and Peggy politely explained that the price was correct. I went back to the page and realized that I was mistaken. Then Peggy suggested I add another pet on to their discount program, especially since it was on sale. I agreed. Shortly thereafter I got an email from Peggy letting me know that their system had charged me full price for the membership. She refunded the difference to my card before I even knew there was a problem. Great job, Peggy!
Thank you for your review Wendy!
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Get the top-selling pet meds and pet supplies. With high-quality pet medications, food and more, PetCareRx is your personalized answer for happier, healthier pets.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review Emilie! Peggie certainly is an asset to PetCareRx and we are very lucky to have her. We look forward to continuing in providing you great service and ensuing your fur baby is happy and healthy!