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PetCareRx

3.5

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PetCareRx Reviews Summary

PetCareRx generally enjoys a positive reputation for its product quality and customer service, with many customers highlighting the helpfulness and professionalism of representatives. The company is appreciated for its competitive pricing and prompt delivery of pet medications and supplies. However, notable concerns include issues with unauthorized charges, subscription misunderstandings, and service delays, which have led to frustration among some customers. Overall, while there are commendable aspects of customer care, inconsistencies in communication and billing practices suggest opportunities for improvement in customer experience management.

This summary is generated by AI, based on text from customer reviews

service
116
value
114
shipping
106
quality
80

We monitor reviews for authenticity

West Virginia
1 review
0 helpful votes
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Service SUPER
October 2, 2020

Ms. Peggy Johnson was absolutely right on in representing your company. I wanted a green dog bed, only the neutral colored one was showing and she said she would check with New York. The green one was in stock so it is now at my P. O. Could not ask for better service. Very friendly, efficient and a joy to speak with.
Betty C

Date of experience: October 1, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Betty! We look forward to continuing in servicing you.

Arizona
1 review
0 helpful votes
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I was very impressed with the ease of the process but most importantly they had the best price for my dogs medication. I was also pleased to have them reach out to me to offer me additional discounts. Very excited and appreciate Andrew's immediate responses.

Date of experience: September 30, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Cindy!

California
2 reviews
0 helpful votes
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He was most gracious, very patient, obviously wanted to secure "the best bang for my buck", no high pressure sales' techniques employed, and shared the longer tern financial outcome and benefit of the company's offer. Thank you Andrew. My wee Cavalier, Fidora, already loves your product. Will mention your company to other pet owners. Many thanks, Janice

Date of experience: September 29, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review and recommendation Janice! Glad to know Fidora is happy, this lets us know we are doing our job right. :)

Florida
1 review
0 helpful votes
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Grateful for Ayesha
September 30, 2020

Ayesha has excellent customer service skills. She was patient, informative, & professional all at the same time. Due to Ayesha's excellent customer service I will be recommending PetCare RX to friends & family.

Date of experience: September 29, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review and recommendation Linda! We look forward to also servicing your family and friends

California
1 review
0 helpful votes
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Great customer service
September 29, 2020

Appreciated them reaching out and explaining options to make my order cheaper. Very friendly service.

Date of experience: September 28, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Josh!

New York
1 review
0 helpful votes
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Excellent customer service
September 29, 2020

I have been ordering from PetcareRX for a few months now and couldn't be happier with the service! I have an 8yr old pit mix so have used a variety of companies over the years. I can confidently say this is the best experience I've had. I recently enrolled in Petplus with the help of Andrew, who not only is extremely knowledgeable and professional, but also helped to save me money! It was a pleasure working with him!
Lauren

Date of experience: September 28, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Lauren! We appreciate your continued business and we plan on continuing to give you the best service and prices.

New York
1 review
0 helpful votes
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New customer
September 24, 2020

First order & they called to truly explain the PetPlus program which made 100% more sense when talked about than on the website the Cust services rep (Andrew) took his time with me & went over everything. It made a world of difference and if I don't save for a year they write a check for the difference. It's a no brainer! They were completely professional, courteous and actually nice to talk with. I highly recommend trying this company and their PetPlus program.

Date of experience: September 23, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Tina! We are glad Andrew was able to provide you all the details and help you save!

Minnesota
1 review
0 helpful votes
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I was impressed by the friendly staff and the personal phone call from Cristina. I have never gotten that from Amazon. Great value on great products!

Date of experience: September 22, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Roland! Trusting us to fulfill your pets needs and wants is a big deal and we want to ensure there is always someone available to speak with for an concerns and questions.

Kentucky
1 review
1 helpful vote
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Customer service is awful
September 21, 2020

The did not charge me properly for an order, so when I called to cancel the rep had an attitude and hung up on me. Awful.

Date of experience: September 21, 2020
Michelle M. — PetCareRx Rep
over a year old

Hi Katherine, I am so sorry about your recent experience. I would look to access the recording and further look into this. If you can please email me directly at [email protected].

California
1 review
0 helpful votes
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Excellent Customer Service!
September 22, 2020

Andrew Singer helped me to find the right products at the best price. I'm really glad I chose PetCareRx!

Date of experience: September 20, 2020
Michelle M. — PetCareRx Rep
over a year old

We are glad you did too Jessica! Thank you for the review.

Florida
1 review
0 helpful votes
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Help with purchase
September 19, 2020

Ashley did an amazing job helping me. Her customer service was the best ever! Whenever i need anything else for my fur baby I will ask for her.

Date of experience: September 18, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review and the photo Ellie. You fur baby should be on the cover of pet ads, absolutely adorable!

Louisiana
1 review
0 helpful votes
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Amazing customer service
September 17, 2020

This was my first time getting online prescriptions. I can't saY enough how easy it is! Christine is very friendly and helpfuL. She answered all of my questions patiently and quickly. The prices are really great!

I highly recommend PetCareRx

Date of experience: September 17, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review and recommendation Sydney!

Oregon
1 review
0 helpful votes
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I got a call today from a rep. From PetCareRX. He informed me I was missing out on one of their perks. He instructed me on what I needed to do to benefit from this perk. And now I will be saving money on all my pets prescriptions. Woohoo! Thank you so much Andrew Singer

Date of experience: September 16, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Loretta! Glad you were able to save. Adorable fur baby, looks just like mine. :)

Florida
1 review
0 helpful votes
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Great customer service
September 17, 2020

I was able to get the best price on the web with the discounts they have and additional ones the representative was able to give me the best rate.

Date of experience: September 16, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Elizaveta!

Massachusetts
2 reviews
0 helpful votes
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Great service with a smile!
September 16, 2020

I was trying to do a price comparison yesterday and decided to have PetCareRx call me back since the wait time was said to be long. No one called me back. So I called again today and got Peggie. I am so happy I got her on the other end of the phone! She was able to reset my login email since I couldn't login to my account, she then updated my Autoship meds with my new vet, and then helped me understand the Pet Plus program again (I was a member and didn't know it!). She put a smile on my face that is still there 3 hours later. Thanks so much, Peggie!

Date of experience: September 15, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Sarah! We are happy to hear you were pleased with Peggies service. Thank you for sharing the photo of your fur baby, absolutely adorable!

Texas
1 review
0 helpful votes
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I have spoken to Peggy several times and have gotten nothing but superb service... wish customer service reps for all other sites were as great!

Date of experience: September 15, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Hilda!

Arizona
1 review
0 helpful votes
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This was my first time ordering from PetCare Rx and I made a mistake when I placed my order online. Peggie was first and foremost very friendly and professional. She was able to correct my mistake and told me about the special they were having on the membership fee. Guess it was a good thing I called in! Peggie saved me more money and she was absolutely lovely to work with!

Date of experience: September 14, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Elyse! We are glad everything was corrected and you were able to save more!

New York
1 review
0 helpful votes
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Amazing customer service
September 11, 2020

A friend referred me to Cristina and I now understand why. Her customer service is amazing super helpful and nice. She helped me with any and all questions.

Date of experience: September 11, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Jonathan!

Minnesota
1 review
0 helpful votes
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Andrew was so helpful explaining the program to get the best price for my Chihuahua's heart meds and other items. Great prices and super easy to reorder.

Date of experience: September 11, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review JoAnne!

California
1 review
0 helpful votes
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You made Bindi very happy
September 10, 2020

My dog has very specific dietary needs and when my vet ran low on her food, I was lucky enough to find PetCareRX on line. Not only did they carry the product we needed, they charged me less per case than my vet. But wait, it gets better... a couple of days after my most recent order, I was contacted by Andrew, one of the PetCareRX staff, offering me a membership in their Plus program. After much writing, chatting and haggling, a very patient Andrew worked with me and helped make my joining a real advantage. Thank you PetCareRX for having the food my dog needs and thank you Andrew for taking the time to make sure I got the best deal. Five stars!

Date of experience: September 8, 2020
Michelle M. — PetCareRx Rep
over a year old

Thank you for your review Sandey! We are glad Andrew was able to help you save! Thanks for sharing Bindis picture, we plan on continuing in keeping Bindi happy and healthy.

From the business

Get the top-selling pet meds and pet supplies. With high-quality pet medications, food and more, PetCareRx is your personalized answer for happier, healthier pets.


petcarerx.com
Founded in 1998
Lynbrook, NY, United States