PetCareRxReviews 650

Last year, after placing my first order with Pet Care Rx, I signed up for Pet Plus and then wrote a bad review about it. However, I kept the Pet Plus for the year and kept ordering from Pet Care Rx, mostly because I can't find my dog's favorite toys on any other web site. So then it came time for my Pet Plus to renew and I was keeping an eye on my credit card for the fee. (If you remember, last year I was quoted $99 for the year but was then charged $108 and change, and was never told why.) So imagine my surprise when I was charged over $150! I immediately sent off an email to their customer service telling them to cancel my Pet Plus and my whole account. I got back an offer to cut the Pet Plus fee by 50% and was told that the fee had gone up. Most prices have gone up, but who takes a fee from $99 a year to over $150 a year?! That is just ridiculous! I imagine they are going to lose a lot of customers on that. As it is, no matter what happens, this will be my last year with Pet Care Rx. My dog is just going to have to give up her favorite toys!

My dog is on a medication for heart failure that is out of stock. I called several pet pharmacies and was told "out of stock, not sure when...". When I talked with a pharmacist (or represented herself to be on) from PetCare RX she assured me the medication in the dose my dog is prescribed was even in stock! So I ordered, joined the membership, and called my vet to tell her where her other patients could find the med. The pharmacists told me when I could expect to receive the UPS order and that she would even wave the shipping fee. The med did not arrive today so I logged in to the website for this company and there it was, 'out of stock'. I have requested the $139.00 charge be cancelled. I WAS TOLD BY THE COMPANY "sORRY FOR YOUR INCONVENIENCE". If you consider a medication for heart failure not being given for 3 days now an inconvenience, you do not understand the pharmacy side of your business.

Was concerned about the benefits of my $99.00 investment with PetCareRx. After speaking with Millie for about 20 minutes decided to keep this plan in place. She thoroughly explained how it works and made up for last years shortage in savings. Shortage was NOT asked for, was appreciated, and I remain committed to using PetCareRx for the remainder of the plan. A big attaboy for Millie. She couldn't have been more helpful or pleasant. All is for Charlie, the Moyan Poodle in the photo

We had a membership for one year and at least twice they shorted us the medication we ordered for our dog. They do not honor replacing the medication they steal from you but did give a refund which is nothing when you need the medication for the pet. We have had several problems with company and they are rude when you have to call to try and get it corrected. We are also concerned about the quality of the medication also as our dog is acting like it is not working at all. Also they keep your credit card information on file even after you cancel your membership. That is unethical and I wonder why(?) they do this.

I first joined Pet Care RX in 2016. They are the only online service for pet medicines and food that offer wholesale prices. When my Hershey (dog/child) was recently diagnosed (at 15) with pancreatitis and recommended a special diet food ($$$$). Pet CareX plan saved me $10 a month with both Chewy and my vet's online orders. Also, customer service are working from home so it's a great experience to order order by phone. Or they offer autoship, at the same saving. Call them. You'll see. I am not a paid reviewer. Just an extremely loyal customer.

I called to inquire about my membership billing. I was concerned about the price increase. The associate, Teresa, did a great job explaining to me that although there was indeed a substantial price increase for my annual membership cost, I still saved hundreds of dollars on the prescription medication costs for my pet. I am very happy with the program and highly recommend it to others, especially those who have ongoing expensive medicine expenses for their pet(s)!