Personalization MallReviews 527

Ordered eight personalized stockings. The quality of two of the stockings were sub par- the seam of the stocking appeared on the front of the stockinf next to the embroidered names and looked awful. When I contacted PersonalizationMall they insisted on full size photos and then reviewed them and said that there was no defect. My other 6 stockings do not have this defect. I will never order or recommend this company to anyone. Rude customer service and poor attention to detail.

Wish I could leave -5 stars. Overall experience has been awful. Put my email on a backorder notification list, a few days later I pulled up the item on a computer to show my sister what I was going to order once it was back in stock. But I see it was back in stock and I did not receive an email. I went to order it and it was already sold out! I called customer service and talked to the miserable lady "Sharon" who can barely speak proper English or put an educated sentence together. As other reviewers mentioned-- Sharon did not take any time at all to actually LISTEN (like a CSA should do) and she kept cutting me off, extremely rude and could not get my story correct and was telling me why I never received a notification and that it was MY fault! However, what she was missing over and over again was the fact I was referencing a previous item color that was backordered and now no longer in stock! She kept referring to another color, after acknowledging the fact that she could see my email in for the white color I preferred! I told her, after 10+mins, that she was not understanding what I was saying and you would've thought I verbally assaulted her! She jumped down MY throat, I simply stated she was being incredibly ignorant and rude and she hung up. Here I called to give them MONEY and to explain my situation so she would better understand why I was calling her to MAKE SURE the white was not in stock, not back ordered or anything else, so that I could move forward in my purchase. I will make sure to pass my awful experience on to other potential buyers and leave a review any where possible because you do NOT DO customer service like that! Obviously she needs a new job!

I have ordered from this company for years and the quality was always good but this year it was HORRIBLE! The picture was VERY blurry on both of my ornaments and they put a hole to hang the ornament right through my friends face. I emailed them about getting them remade and they refused. This is a manufacturing defect and not a problem with what I personalized. When I added the pictures it did not show where the hole would be so how was I to know it would be right in my friends face. Horrible customer service and I will NEVER shop on their site again! BUYER BEWARE!

I was ordering wedding gifts for groomsman. I loved the personalized beer cartons. I started to design it and had questions about removing wording and adding my own wording. I called the company and the gal I talked with told me to do it a certain way which I did and so I ordered 8 sets and 8 sets of the same bottle labels. Well I got them and the wording was all screwed up but I DID DO IT AS SHE SAID! So I called them back to find out that they wouldn't replace them and they called it my mistake after the lady walked me through it all. Scam is what I say. They gave me a 30% discount to reorder them. BS I say! Look elsewhere people... theirs other companies out there!

Their website is very difficult once you get to the payment screen. Cart went empty, never stated order was completed. Placed order again then saw two emails confirming order. I tried to reach them immediately and they were closed. Sent email immediately. Called the next morning the minute they opened and they refused to cancel the duplicate order. I asked them very nicely to do the right thing and she kept insisting that they would not cancel the duplicate order. I have called my credit card company and they will charge it back to them.

I bought a yard stake in May this year and within 6 months it was peeling, yes peeling off the stake. When I notified the company they told me that there was nothing they could do because it was past the 30 days of purchase. They also told me that I should not have had it out in direct sunlight.
" We can verify that it does state on our website in the product description: Keep out of direct sunlight to prevent fading. We do again apologize but can verify that the weather will eventually fade the personalization on the magnet. We would never suggest leaving the item out all year round exposed to the elements."
I did not mention anything about fading, I said the stake was peeling off the stake. No one buys yard stakes to take in at night or put on their yard at certain times of the year. Don't buy anything from this website. What bothers me is I bought a gift for someone earlier in the year, I am just praying that it does not start peeling off too...

The words on my mug were printed using a font size that was barely readable. The text was bleeding(smudgy edges) and you had to hold it up close to your eyes in order to read it. When I displayed a clear disparity between the final product and what they advertise on their site they said it was my fault. I explained to them that there was no option for me to choose the font size. Yet, here I am. I have attached the image in case you were wondering.