Personalization MallReviews 527

I picked out two tree ornaments for XMas gifts, and because it was 12/19, and needed for a party the night of the 23rd, paid over $15 bucks for 2 DAY EXPRESS SHIPPING. I called Friday morning (day 3) to check the status and they told me two day shipping does not mean you get it in two days. It means that after they take as much time as they want to make it, THEN they will two day ship it.

The gifts arrived very late that night, hours after I left for the party & the company would not even apologize let alone refund anything.

Sticking with Amazon. This company is terrible and I feel scammed. NEVER AGAIN.

I have had very satisfying experiences in the past but unfortunately this year is different. Purchased 5 personalized tumblers with straws for Christmas gifts. Found 1 with a bent straw, emailed, got no response, called, promised replacement b/4 Christmas. It is 12/25. Still no replacement straw! While wrapping, found another one with a big kink in the straw. Email sent on 12/17, phone call made on 12/19. I now have to gift these tumblers with no straws! Very unhappy and frustrated!

I ordered 4 personalized ornaments from this company for Christmas gifts for people, and when they arrived they looked awful. The heads of the people in the pictures were cut off, and the pictures were blurry. I called to complain, and they said to send pictures to their email. I did that, and a week went by and they didn't get back to me. I called several times and spoke with several different people. Finally, they told me there was nothing they could do about it, and they would not issue a refund, but if I wanted I could reorder the products and basically pay again! They're out of their minds. This is the worst company to order personalized anything from. The customer service is terrible. I should have known because several people I've talked to prior to ordering the ornaments told me how awful they were. Never again!

Do your self a favor and never order anything from this website. First off, the quality is absolutely horrendous. Second thing is their customer service is some of the worst I have ever experienced in my life. Completely incompetent and untrained employees that are rude to customers and hang up on people like it's their job. You can tell that no one that works for this organization is a true professional.
This business is guaranteed to mess up your order in some way and find a way to not take any blame for it or find any type of corrective action/resolution. Do yourself a favor and find another company that offers a similar service because there are plenty of them out there and you will be happy that you went with anyone other than personalizationmall.com

This was the worst customer service I have ever received. All for a "free ornament" that would have ended up costing me $15. Still lost $6 in the first shipment that was sent to the wrong address. When I tried to speak to a manager to get answers to my questions I was hung up on by 2 individuals. The 3rd told me that a manager would call me to discuss but I doubt that will happen. I used to purchase from here every Christmas but NEVER AGAIN!

I placed an order for Christmas delivery and spoke to an extremely rude customer service rep who said I saw no such thing as guaranteed delivery charge and I actually went back online to place an order to get to the shipping section and it indeed says for an extra shipping charge I can have my item DELIVERED by Dec 24.2nd customer service rep said even though it says that, my particular item takes longer. Well then why was it offered when I placed my particular item? The first rep would not let me speak to a supervisor because my issue didn't warrant a supervisor call. And wouldn't even let me cancel my order since the information was misleading. Why would I pay extra shipping if I wasn't receiving my item for Christmas? Awful, I will NEVER order from them again.

Ordered a personalized necklace for my friend and ordered it with rapid shipping to arrive in time for the holidays - it came with the wrong name engraved. Called customer service and they said I needed to email them a picture of the necklace and they would get back to me. Emailed the pic and re-emailed it twice more and never heard back, called again and they said they never got my email and that I need to mail back to them the bad necklace. I asked if they can remake it and get it in time for Christmas, they said 'probably not.' Did not offer to refund me either.

Purchased a doormat for xmas gift. It featured horizontal lines. The mat was not cut correctly and thus looks perpetually crooked. Also, someone attempted to COLOR-IN blotches with a MARKER; a marker that DOES NOT MATCH no less. Called in, Margie said "send me pics", so I did. An hour letter, I get an email from an unmonitored mailbox, saying that QUALITY ASSURANCE deemed it "fine" and "we look forward to serving you again...". I called again today and explained situation to Patricia. She said, "send me pics". I said I did that already. She said she can't override QUALITY ASSURANCE TEAM. I said, "well, I, THE CUSTOMER, am unhappy. Please just give me a refund and I'll go on my way". She said, "OK, but send back the product ON YOUR DIME, and we will issue credit.". WHAT!? You send me a defective product and you want a PERSONALIZED item returned to you(that can't be sold to anyone) before you give me money back AND I have to pay for shipping?! ". I explained that THEIR COMPANY'S SUCCESS is 100% reliant on online orders. She really couldn't care less. Do NOT WASTE YOUR MONEY WITH THIS TERRIBLE COMPANY. They are BAH-HUMBUG all the way. :(

This is the second time I've ordered from this company and both times they've made ridiculous mistakes.
I ordered an Easter basket for my granddaughter's first Easter and they printed the wrong name on it.
Recently, I ordered a garden flag and it was printed upside down!
The only reason I gave them two stars instead of one is because they gave me a full refund of the Easter basket and sent me a new one with the correct name on it, although it was past Easter. I was so very disappointed. Regarding the Christmas garden flag, they are expediting a new one, but did not refund my money. The lady I spoke to in customer service, Patti, was very accommodating and seemed sympathetic to my issue. Also, as mentioned in other reviews, their items are smaller than you think.

I ordered an apron for my mom for christmas from my kids and although it took some time to get it was worth it and very nice. I ordered another one for my MIL and it has been 3 weeks and I still have not received it yet. Personalization Mall had it shipped out within 3 days and now it is stuck somewhere in transit. I think there must be a more efficient way to ship items. I am worried I will not have it in time for the holiday even though it was ordered a month early.

I ordered a very special blanket... each grandchilds name in a different color. The problem... the ink bled into the white blanket.
I talked to Pat, I talked to Keisha. Not helpful AT ALL! It is MY PROBLEM they said. It is suppose to have a " rainbow effect". BULL SH_T! It is NOT suppose to run. Neither would allow my to speak to a customer service supervisor. I am now stuck with a tacky blanket with NO hope of getting one that is made correctly. THE WORST CUSTOMER " SERVICE"( what a joke) on the planet!

I ordered a white fleece blanket, with multicolor names on it. The blanket arrived with the different colors of the names bled onto the white blanket. I sent an email to the company, no response, so I called them. I was told to send a photo and they would review it. The service department emailed me back, with the response, that I made a mistake while ordering the blanket and goes to production immediately, therefore nothing can be done. I did not make a mistake, the colors ran onto the white blanket. Then I called and they said I should of noticed that, when I ordered it from the photo online. Very misleading, you can't tell it is tie dyed from the photo, nor does it say it will come looking this way. So basically I'm stuck with a $52.00 blanket, that looks like I paid $10.00. Very disappointed in the quality and Personalizationmall lack of customer service to make this right. Will never order from them again or recommend them to anyone. Wished I would of read the reviews before I ordered.