Personalization MallReviews 527

I ordered 4 statue/trophies for coaches for our wrestling team. I printed the confirmation, which shows exactly what was to be inscribed on it. When I got the trophies, they had a misspelled word. I contacted the online chat right away to let them know and let her know that I would be able to show proof of the mishap being on their end. She then accused me of lying and saying I was going to make a new order and screen shot it, just to send to her to get a discount (since they are due today - I wasn't asking for new ones) and how I am basically trying to scam them. I then asked her for her information so when I called to speak to someone I can reference back to her and she got even more snippy with me and became increasingly rude. I am appalled by this behavior and handling of the problem. I will never shop with them again, and will make sure any and everyone I know will not use them either.

Ordered an item that never got delivered. They said they could resend/remake the item but I had to pay 6.99 for shipping. They didn't have proof they received the returned item and only offered me a portion of the reimbursement. Not to mention their customer service reps are very rude! They lied stating no supervisor was on site but after arguing for almost 20 min with Keisha, she put me through to a supervisor and that's how I got PART of my money back. Very sad that this company takes advantage of their customers. Stay away. They suck!

Their customer services SUCKS!
I ordered a gift and paid for it to arrive on Valentine's Day
I called ahead when I noticed the order status statement say it will be delivered on or before VDay. The customer service Rep was very rude and she hung up on me.
I tried to explain to her I understood their delivery statement of "could be delivered on or b4"but that was not posted in at check out.
At check out the BOLD STATEMENT IN RED TEXT READ: If you want this delivered ON Valentine's Day select Standard shipping which I did and paid an additional $8.99 for.
I called back and requested to speak to a Manager. I was transferred to the Manager's voice mail, I lefty a message for her to call me me back. I haven't heard anything since my call to them on 2-10-2017. Of course my surprise effect was ruined, delivery was on 2-13-2017
First time shopping at this site, highly unlikely I will shop here again nor refer anyone to it.

I cannot remember ever being so disgusted by an online shopping experience! I ordered a personalized coffee mug and plaque for my husband for Valentines Day and this company managed to get the entire order wrong and then proceeded to say it was my fault and they would not replace the items as if I don't know my wedding date! These people need to be reported to the BBB. Not only did they not care that they ruined my husbands gift, but to turn around and blame the customer for your own ineptitude is inexcusable! Do not buy from these people! Signed, angry and disappointed wife.

I was 100% satisfied with my order! I ordered a personalized valentine teddy bear with my boyfriends name on the teddy bears shirt. It it perfect. I thought the bear would turn out a cheap like quality but the quality of the bear is actually very good. I was very very unhappy with the customer service I received though. If you ever have an issue with an order or want changes made etc... be prepared to have a representative get anxious and then hang up on you. Again, great quality items but HORRIBLE CUSTOMER SERVICE. I've received better service from a hood corner gas station in New York. Just saying.

After not being able to find a doormat for my dorm room that I liked, I found Personalization mall and thought why not. I uploaded a photo of a map I liked and sent it off, only to realize I put in my home address instead of my dorm address. When I called them after a minute wait the customer service rep took my order number and new address and changed it right away, and she also refunded me the tax since the state my dorm is in doesn't have any.
When the actual doormat came the print quality for being printed on fabric was really nice, and not just a plastic overlay that would wear out as soon as I pivoted my foot on it.
So I'm glad I ignored the negative reviews and went ahead with my order

I ordered a baby's first Christmas ornament which arrived a few days before Christmas... defective. The inscription had a large gap, which was clearly an error in their machinery. They said it must have somehow gotten past their Quality checkpoints and said they would send me another one. There was no offer to reimburse me the $17 and the new one came after Christmas. I wrote to them and asked them what good it was to me after the baby already had her first Christmas and I politely asked for a refund. They declined twice saying that they processed it as an exchange. What poor practice! I will never ahipnbere again!

I ordered a retirement throw - enscribed - twice now. The first one was several years ago and I did not have any problems and therefore I ordered another last week. At the end of the first line I included an exclamation point. When previewed online before ordering - the wording looked fine and the picture they showed was small and it was unclear to me that the exclamation mark would be on top of the word and it appeared to be part of the word. When I received it in the mail it was clearly unacceptable and I sent them an email attaching a picture and then called Customer Service. She said her name was Sharon. She was extremely curt and rude and talked over me. She said the preview clearly showed how it would look and basically it was my fault because i did not include a space. She offered no assistance and said I would have to order another one and she could send me a coupon. I was shocked. I was hoping I couldn't send it back and perhaps they could find a way to fix it - I didn't want to try myself and ruin it. I spent over 60.00 on this gift. I will take my loss but never use this company again and will spread the word. If she would have been more compassionate and willing to help but again I was so surprised at how she talked to me I don't think I have ever had a company rep talk to me like that.

I ordered an item but never got an email confirmation. I called the next day and was told there was no order on record and even though PayPal indicated it went through, they said it didn't and I should reorder, which I did.
Lo and behold I got a confirmation later that day that the first-order had been processed. I called to tell them the story and to cancel the second order and they said it was too late and I had to pay for the duplicate items. The lady I spoke to was the nastiest and intransigent customer service agents I have ever encountered and I will never consider ordering from them again.

I ordered several items for Christmas in mid November. It was mid December and I had not received the items. I tracked the package and the package was delivered to the wrong location. It was 3 days before Christmas and I called PersonalizationMall to advise them of the situation and how devastating this experience is tending to be. They remade the order and next day delivered. I received order on Christmas Eve. WOW I was completed amazed at the turnaround and the customer service. THANK YOU THANK YOU THANK YOU!

I ordered a plaque which was supposed to arrive in plenty of time for Xmas... it never showed up, I never received a tracking number, no one ever replied to any emails, and customer service promised 3 times they would call me and let me know when the product would arrive. Not 1 phone call. I was told everyone else is normally satisfied to have their shipping refunded..., apparently no one ever gets anything from this site on time. I will never order from them again.