Personalization MallReviews 527

We ordered 2 outdoor door mats on 07/07/18 with the longitude and latitude for our town 32 deg 24 N 80 deg 86 W. We never received an email confirmation. Mats arrived on 07/14 with
33.23
-80.*******. The mats are thin rubber with a felt top. They are indoor mats.
We emailed and called and were told that the coordinates were what we had sent them. The order was matched on 07/09 by a O. Oyetunde, was the order filled oversees, was there a translation problem?
The customer service rep said it was our mistake and we would have to reorder and repay, no returns accepted. I asked to speak to the manager, initially she refused but put me through to a voicemail, sounded like an overseas call center, no return call yet. We have disputed the charge, hopefully Personalization Mall. Com management will do the right thing and refund Chase the $42.00

On 5/21/18, I spoke with "Patty" who was rude, kept interrupting me when I tried to speak, insulted me by talking tome like I was a child who could not add and figure out dates on a calendar. I - very clearly - informed her that I was incredibly displeased with them, and her response was "There is nothing I can do". Well now, there is quite a lot I c an do - like NEVER shop with them again, and leave negative reviews warning everyone else of the same!

DO NOT ORDER FROM THIS PLACE. Came across this website to buy a gift for Mothers Day, because I noticed that they offered "GUARANTEED BY MOTHERS DAY SHIPPING", so I went ahead and purchased this shipping. My order was supposed to be in the Friday before Mothers Day. Friday rolled around, and I had no package. I contacted the company, who made ME (THE CUSTOMER) call FedEx to track it down. I called FedEx and they said sorry we received an empty package, you'll have to contact the shipper! UNBELIEVABLE. Therefore, I contacted the company back and all they said is they'd refund it unless I wanted them to make another one, but it wouldn't be here until next week ( the week after MOTHERS DAY). WHY offer this "guaranteed service" if you're not going to live up to it. There are many, many other personalization websites to order gifts from so I HIGHLY recommend to avoid this place at all costs. I had to scramble last minute to find another Mothers Day gift and it was nothing but stressful. Unprofessional employee that I had to deal with as well. I asked to be contacted by the manager Monday, and the days almost over and I still haven't got a call back.

This company is absolutely terrible! They do NOT ship all of your items and when they don't, they refuse to take full responsibility for it. They mess up customized items and then give you the run around so they don't have to replace the item or refund your money. Their customer service is horrendous! I was hung up on and no one ever responds to emails sent to their support line. Stay away from this company. Spend your money with a company who appreciates their customers.

I ordered 2 Family Bibles for wedding gifts. I also purchased, for $6.99 each, gift boxes for both of them. One of the gift boxes was nice the other one was ripped in four places. The large box they arrived in was not damaged at all. I called and requested another gift box and was told by customer service that they couldn't send me just a gift box. I was very disappointed that they would even send a box so chewed up and ratty looking. They said they would reimburse me the $6.99 which is ok but I wanted the gift box I purchased.

Despite having a quality issue in the past that the company refused to fix and having read numerous negative reviews, against my better judgement I ordered a personalized, holiday teacher gift that was paid for and given by my daughter's entire kindergarten class. The wording on the shadow box was correct, but the screen that is the background was the incorrect color. I ordered a tan screen, but the company personalized my order on a gray screen. When I called to inform them, at first the rep. Said that my item would be replaced and done so in time to present the teacher with her correct gift. However, as I've experienced before, the "quality control" department sent me through a series of "steps" that are set in place to deter the customer from taking action and they actually denied sending me a corrected item, claiming that I in fact had received a tan screen as I had ordered. They only offered to credit me back 20% of my order, which amounted to a whole $5.00, while I paid almost $10.00 in shipping alone! Only someone with very poor vision could possibly say that I received anything but a dark gray screen. If I had in fact received a tan screen as they claim, then this company grossly misrepresents their products and color choices. They proceeded to lie about what customer service had informed me of, told me that my item only had one screen color choice while the item actually has 5 screen color choices, and were extremely rude and unprofessional. I've never in my life experienced such complete deceitfulness from a company and total lack of competency. They should be ashamed of themselves for robbing a customer and I strongly advise everyone to stay away from this horrible business.

This is a very unfair one way change of policy with no advance notice showing no respect nor care for loyal customers. The reward points were worth more in the old system. This is a rip off for people who shop PMall and save their reward points to get the best value. The way how this new change is pushed out is ridiculous. PMall sent an email to MPR members notifying the update and changed (lowered) the point exchange rate at the same time. PMall is taking advantage of their customers and practically stealing from them. I am very disappointed that PMall does business like that.

Spent hourscrafting some funny messages for some small gifts for my husband, placed the order then received an email saying "We are unable to process your order due to the nature of the image or language supplied to us. Your order is currently on hold." Chatted with the customer service, it turned out to be certain words I used in the messages, TO MY HUSBAND, are considered "inappropriate"... What I wrote was "I love $#*!ing you... oops, I meant I $#*!ing love you". Can someone tell me if this is funny because clearly, as the customer service said "not everyone has a sense of humor". Do not order from here if you do have a sense of humor, you have been warned! P.S., as I mentioned the time and energy wasted for the order, the customer service representative clearly did not care. Please guys, DO NOT order from here, it's not worth it!

We ordered a canvas print of my family. My husband and son were in front of my daughter and I. My daughter and my foreheads were on the side of the picture! Looks like we were cut off at the eyes. Meanwhile my son and husband have their full body in the picture. Seriously? Why didn't they center it? When I complained they said they would give me a "discount" when I reordered it! Shana R. Was my customer service rep. Just ridiculous! Stay away - there are many other choices out there.